￿F=a•F4›apm˜pm˜￿p˜￿m’§F•

p¤˜4"m˜"’’aVm˜￿￿￿￿˜›p˜›^F’F˜’zda›’˜›p˜=F›F4›˜O"ad¤•F˜4pm=a›apm’˜am˜›^F˜ ’"hF˜h"mmF•˜"’˜mpm_￿￿￿￿˜￿￿￿˜"zzda4"›apm’•˜￿￿￿￿˜=pF’˜mp›˜mp›aO©˜

￿￿￿￿￿￿￿￿￿￿˜pO˜￿￿￿˜§p•c˜hp=F˜4^"mVF’•˜￿￿￿￿˜￿￿￿￿￿￿￿￿￿￿˜4"mmp›˜ „¤F•©˜›p˜=F›F•hamF˜›^F˜’›"›F’˜pO˜a›’˜zp•›’•˜ p¤˜h¤’›˜•F’›p•F˜zp•›’˜h"m¤"dd©˜ "O›F•˜"˜O"ad¤•F˜¦a"˜￿￿￿￿￿￿￿￿￿￿˜h"m"VFhFm›˜’4•FFm’•˜￿phzdF›F˜O"ad¤•F˜a’˜ "¤›ph"›a4"dd©˜•F’›p•F=˜§^Fm˜￿￿￿￿￿￿￿￿￿￿˜•Fama›a"da«F’•˜Table 1-35˜ =F’4•a*F’˜￿￿￿￿˜F¦Fm›’˜›^"›˜›^F˜’§a›4^˜’Fm=’˜›^F˜"=b¤m4›˜Op•˜¦"•ap¤’˜ ’›"VF’˜pO˜›^F˜￿￿￿￿˜4"dd•˜￿d’p˜am4d¤=F=˜"•F˜›^F˜￿￿￿￿˜"’’p4a"›apm’˜ "’’¤hamV˜›^"›˜›^F©˜"•F˜"4›a¦F}˜Op•˜§^a4^˜›^F˜F¦Fm›’˜"•F˜z•p¦a=F=•˜￿p•˜›^F˜ ’zda›˜›p˜^"¦F˜￿p›aOa4"›apm˜"’’p4a"›apm˜"4›a¦F:˜›^F˜’zda›˜h¤’›˜mp›˜*F˜ ¦F4›p•_4pm›•pddF=˜p•˜"=b¤m4›_4pm›•pddF=•

Table 1-35. RONA/ASAI Events

Stage of Call

ASAI Event

ASAI Associations

 

 

 

s• ￿￿￿￿˜›ahFp¤›

￿pVp¤›˜Op•˜￿￿￿}

￿ph"am˜"VFm›}˜4pm›•pd

 

 

 

¢• ￿"dd˜•F=a•F4›F=˜›p˜

￿"dd˜•F=a•F4›F=

￿ph"am˜’›"›apm}˜4pm›•pd˜Op•˜"VFm›˜

’zda›

 

F¨›˜4"dd˜a’˜dF"¦amV}

 

 

 

 

￿"dd˜„¤F¤F=˜pmd©˜aO˜›^F˜

￿ph"am˜’›"›apm}˜4pm›•pd:˜Op•˜mF§˜

 

4"dd˜„¤F¤F’}

"VFm›˜%˜Op•˜am›F•m"d˜p•aVam"›p•}˜4"dd˜

 

 

4pm›•pd:˜mp›aOa4"›apm

 

 

 

•• ￿"dd˜•F=a•F4›F=˜›p˜

￿"dd˜•F=a•F4›F=

￿ph"am˜’›"›apm}˜4pm›•pd˜Op•˜"VFm›˜

￿￿￿˜z•p4F’’amV

 

F¨›˜›^"›˜4"dd˜a’˜dF"¦amV}

 

 

 

 

￿"dd˜•F=a•F4›F=˜pmd©˜aO˜4"dd˜

￿p›aOa4"›apm

 

a’˜•F=a•F4›F=˜›p˜"˜￿￿￿˜

 

 

§a›^˜￿p›aOa4"›apm˜"4›a¦F}

 

 

 

 

 

￿"dd˜pOOF•F=˜›p˜￿ph"am

￿p›aOa4"›apm˜￿￿￿}

 

 

 

T• ￿"dd˜=Fda¦F•F=˜›p˜

￿dF•›amV

￿ph"am˜’›"›apm}˜4pm›•pd:˜Op•˜mF§˜

"VFm›

 

"VFm›˜%˜Op•˜am›F•m"d˜p•aVam"›p•}˜4"dd˜

 

 

4pm›•pd:˜mp›aOa4"›apm

 

 

 

Q• ￿"dd˜•p¤›F=˜›p˜

￿"dd˜•F=a•F4›F=˜Opddp§F=˜

￿ph"am˜’›"›apm}˜4pm›•pd˜Op•˜"VFm›˜

’zda›Œ’˜4p¦F•"VF˜

*©˜F¨a’›amV˜pzF•"›apm˜pO˜

F¨›˜›^"›˜4"dd˜a’˜dF"¦amV}

z"›^

￿￿￿￿˜￿¦Fm›’

 

 

 

 

–• ￿mOama›F˜OFF=*"4c˜

￿"dd˜•F=a•F4›F=

￿ph"am˜’›"›apm}˜4pm›•pd˜Op•˜"VFm›˜

›p˜4"ddF•

 

F¨›˜›^"›˜4"dd˜a’˜dF"¦amV}

 

 

 

•• ￿pm›am¤F˜¦F4›p•˜

￿"dd˜•F=a•F4›F=˜Opddp§F=˜

￿ph"am˜’›"›apm}˜4pm›•pd˜Op•˜"VFm›˜

z•p4F’’amV

*©˜F¨a’›amV˜￿￿￿￿˜F¦Fm›’

F¨›˜›^"›˜4"dd˜a’˜dF"¦amV˜•F=a•F4›amV˜›p˜

 

 

￿￿￿}

 

 

 

G• ￿"dd˜•p¤›F=˜›p˜

￿"dd˜•F=a•F4›F=˜Opddp§F=˜

￿ph"am˜’›"›apm}˜4pm›•pd˜Op•˜"VFm›˜

=a•F4›˜"VFm›Œ’˜

*©˜F¨a’›amV˜pzF•"›apm˜pO˜

F¨›˜›^"›˜4"dd˜a’˜dF"¦amV}

4p¦F•"VF˜z"›^

￿￿￿￿˜F¦Fm›’

 

 

 

 

 

 

 

QQQ_¢••_Q¬•

￿’’¤F˜s˜￿¤mF˜snnn 1-129

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Avaya 555-233-503 manual 4pm›pd˜mp›aOa4›apm, MOama›F˜OFF=*4c˜