"ddFmF
QQQ_¢_Q¬
1-50 ¤Fs¤mFsnnn
a"mF§"VFmFdF4apmhF^p="¦"ad"*dF""mpzapmpm 
"m=d"F§a4^FphpFamOph"apmpm:zdF"FFF‘‘Automatic
Call Distribution’’ on page 1-23p^FFmF¤=¦p4"FF¤a=F
|QGQ_¢sQ_GQQ}
^Fm"VFm"F"¦"ad"*dFampmFphpFpO^FzF4aOaF=Fp¤4F:=pF
mp4pma=F"=b¤hFmamFdF4amV"m"VFmOp"4"dd
NOTE:
^F¦"ad"*dFVFm"FV©"aVmF=p"^p¤d=h"4^^F
"VFmFdF4apmhF^p=¤F=am^Fzdapcadd4pma=FF=*©"
"zzda4"apm
Table 1-14. BSR Available Agent Strategies
If BSR Available
Agent Strategy is set
to… The call will be delivered to…
s_Op¤m= ^FOa"¦"ad"*dF"VFm§addmp4pma=F"m©
p^FFp¤4F"ppm"aOam="m"¦"ad"*dF
"VFm
¤4=_ha" ^F"VFm§^p^"*FFma=dF^FdpmVF§add
4phz"F"dd^FzdapcaddzF4aOaF=am^F¦F4p
*FOpF=Fda¦FamV^F4"dd
F"=_ha" ^F"VFm§a^^F^aV^FcadddF¦FdFdF¦"mp^F
4"dd§^p^"*FFma=dF^FdpmVF§add4phz"F
"dd^FzdapcaddzF4aOaF=am^F¦F4p*FOpF
=Fda¦FamV^F4"dd
¤4=_dp" ^FdF"_p44¤zaF=��"VFm§add4phz"F"dd^F
zdapcaddzF4aOaF=am^F¦F4p*FOpF
=Fda¦FamV^F4"dd
F"=_dp" ^F"VFm§a^^F^aV^FcadddF¦FdFdF¦"mp^F
4"dd§^pa^FdF"p44¤zaF=§add4phz"F"dd
^FzdapcaddzF4aOaF=am^F¦F4p*FOpF
=Fda¦FamV^F4"dd