Avaya 555-233-503 manual Rona Routing Sequences

￿F=a•F4›apm˜pm˜￿p˜￿m’§F•

RONA Routing Sequences

Table 1-33˜"m=˜Table1-34˜=F’4•a*F˜^p§˜￿￿￿￿˜•F=a•F4›’˜’zda›˜p•˜’cadd˜4"dd’˜"m=˜ ￿a•F4›˜￿VFm›˜4"dd’•

Table 1-33. RONA Routing Sequence for Direct Agent Calls

Redirection Destination	Explanation
￿p¦F•"VF˜z"›^	￿a•F4›˜￿VFm›˜4"dd’˜•F=a•F4›˜›p˜"˜4p¦F•"VF˜z"›^:˜aO˜
	pmF˜F¨a’›’•˜￿•ap•a›©˜4"dd’˜=p˜mp›˜•p¤›F˜›p˜4p¦F•"VF•
￿￿￿￿˜￿￿￿	￿O˜mp˜4p¦F•"VF˜z"›^˜F¨a’›’˜*¤›˜"˜￿￿￿˜a’˜
	"=hama’›F•F=˜Op•˜￿￿￿￿:˜￿a•F4›˜￿VFm›˜4"dd’˜
	•F=a•F4›˜›p˜›^F˜￿￿￿•
￿￿￿˜•F›¤•m˜=F’›am"›apm	￿p•˜F¨›F•m"d˜4"dd’:˜aO˜mFa›^F•˜"˜4p¦F•"VF˜z"›^˜mp•˜"˜
	￿￿￿￿˜￿￿￿˜"•F˜"=hama’›F•F=:˜›^Fm˜￿a•F4›˜￿VFm›˜
	4"dd’˜•F=a•F4›˜›p˜›^F˜￿￿￿˜￿F›¤•m˜￿F’›am"›apm˜
	F¨›Fm’apm•
￿pmF	￿"dd’˜4pm›am¤F˜•amVamV•

Table 1-34. RONA Routing Sequence for Split/Skill Calls

Redirection Destination	Explanation
￿￿￿￿˜￿￿￿	￿O˜"˜￿￿￿￿˜￿￿￿˜a’˜"=hama’›F•F=:˜4"dd’˜•F=a•F4›˜›p˜
	›^F˜￿￿￿•
￿F„¤F¤F˜›p˜’zda›—’cadd	￿O˜"˜￿￿￿￿˜￿￿￿˜a’˜mp›˜"=hama’›F•F=:˜4"dd’˜•F=a•F4›˜
	›p˜›^F˜’zda›˜p•˜’cadd•
￿p¦F•"VF˜z"›^	￿m˜mpm¦F4›p•_4pm›•pddF=˜’zda›’:˜aO˜4"dd’˜4"mmp›˜
	•F„¤F¤F˜›p˜›^F˜’zda›:˜›^F©˜•F=a•F4›˜›p˜›^F˜’zda›Œ’˜
	4p¦F•"VF˜z"›^˜aO˜pmF˜a’˜"=hama’›F•F=•
￿￿￿˜•F›¤•m˜=F’›am"›apm	￿p•˜F¨›F•m"d˜4"dd’:˜aO˜"˜’zda›˜4p¦F•"VF˜z"›^˜p•˜"˜
	￿￿￿￿˜￿￿￿˜a’˜mp›˜"=hama’›F•F=˜"m=˜4"dd’˜4"m˜mp›˜
	•F„¤F¤F:˜›^F©˜•F=a•F4›˜›p˜›^F˜￿￿￿˜￿F›¤•m˜
	￿F’›am"›apm˜F¨›Fm’apm•

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