Avaya 555-233-503 manual ¬s ’F4pm=’, Screen 2-12. SIT Treatment For Call Classification Form

￿￿￿˜￿•F"›hFm›˜Op•˜￿"dd˜￿d"’’aOa4"›apm

■SIT Ineffective Other˜—˜￿"hzdF˜"mmp¤m4FhFm›˜Opddp§amV˜›^a’˜￿￿￿˜—˜

‰ p¤˜"•F˜mp›˜•F„¤a•F=˜›p˜=a"d˜"˜‰sŠ˜§^Fm˜4"ddamV˜›^a’˜m¤h*F••Š˜￿"da=˜Fm›•aF’˜ "•F˜‰"m’§F•F=Š˜"m=˜‰=•pzzF=•Š˜￿FO"¤d›˜a’˜‰=•pzzF=•Š

■SIT Intercept˜—˜￿"hzdF˜"mmp¤m4FhFm›˜Opddp§amV˜›^a’˜￿￿￿˜—˜‰￿￿￿_￿￿￿￿˜

^"’˜*FFm˜4^"mVF=˜›p˜ _ :˜zdF"’F˜h"cF˜"˜mp›F˜pO˜a›•Š˜￿"da=˜Fm›•aF’˜ "•F˜‰"m’§F•F=Š˜"m=˜‰=•pzzF=•Š˜￿FO"¤d›˜a’˜‰"m’§F•F=•Š

■SIT No Circuit˜—˜￿"hzdF˜"mmp¤m4FhFm›˜Opddp§amV˜›^a’˜￿￿￿˜—˜‰￿dd˜4a•4¤a›’˜ "•F˜*¤’©:˜zdF"’F˜›•©˜›p˜4"dd˜"V"am˜d"›F••Š˜￿"da=˜Fm›•aF’˜"•F˜‰"m’§F•F=Š˜"m=˜ ‰=•pzzF=•Š˜￿FO"¤d›˜a’˜‰=•pzzF=•Š

■SIT Reorder˜—˜￿"hzdF˜"mmp¤m4FhFm›˜Opddp§amV˜›^a’˜￿￿￿˜—˜‰ p¤•˜4"dd˜=a=˜ mp›˜Vp˜›^•p¤V^:˜zdF"’F˜^"mV˜¤z˜"m=˜=a"d˜"V"am•Š˜￿"da=˜Fm›•aF’˜"•F˜ ‰"m’§F•F=Š˜"m=˜‰=•pzzF=•Š˜￿FO"¤d›˜a’˜‰=•pzzF=•Š

■SIT Vacant Code˜—˜￿"hzdF˜"mmp¤m4FhFm›˜Opddp§amV˜›^a’˜￿￿￿˜—˜‰ p¤•˜ 4"dd˜4"mmp›˜*F˜4phzdF›F=˜"’˜=a"dF=:˜zdF"’F˜4^F4c˜›^F˜m¤h*F•˜"m=˜=a"d˜ "V"am•Š˜￿"da=˜Fm›•aF’˜"•F˜‰"m’§F•F=Š˜"m=˜‰=•pzzF=•Š˜￿FO"¤d›˜a’˜‰=•pzzF=•Š

■SIT Unknown˜—˜￿˜’a›¤"›apm˜p•˜4pm=a›apm˜›^"›˜a’˜¤mcmp§m˜›p˜›^F˜mF›§p•c˜a’˜ Fm4p¤m›F•F=•˜￿"da=˜Fm›•aF’˜"•F˜‰"m’§F•F=Š˜"m=˜‰=•pzzF=•Š˜￿FO"¤d›˜a’˜ ‰=•pzzF=•Š

■AMD (Answering Machine Detected)˜—˜￿m˜￿￿￿￿˜"=b¤m4›˜4"m˜•F„¤F’›˜

￿￿￿˜Op•˜"˜’§a›4^_4d"’’aOaF=˜4"dd•˜￿O˜￿m’§F•amV˜￿"4^amF˜a’˜=F›F4›F=:˜pmF˜pO˜ ›§p˜›•F"›hFm›’˜a’˜’zF4aOaF=•˜￿"da=˜Fm›•aF’˜"•F˜dropped˜"m=˜answered•˜ ￿FO"¤d›˜a’˜dropped•

￿￿￿˜￿•F"›hFm›˜^"’˜›§p˜’Fz"•"›Fd©˜"=hama’›•"*dF˜’¤*OaFd=’•˜￿"dc˜￿¤•"›apm˜ a’˜Op•˜O¤dd˜’F4pm=’˜"m=˜￿"¤’F˜￿¤•"›apm˜a’˜Op•˜O•"4›apm’˜pO˜"˜’F4pm=:˜ ’Fz"•"›F=˜*©˜"˜=a’zd"©_pmd©˜=F4ah"d˜zpam›•˜￿"dc˜￿¤•"›apm˜=FO"¤d›’˜›p˜

¢•¬ ’F4pm=’˜"m=˜"ddp§’˜"˜•"mVF˜O•ph˜¬•s˜’F4pm=’˜›p˜Q•¬˜’F4pm=’˜am˜ am4•FhFm›’˜pO˜¬•s˜’F4pm=’•˜￿"¤’F˜=¤•"›apm˜=FO"¤d›’˜›p˜¬•Q˜’F4pm=’˜"m=˜ "ddp§’˜"˜•"mVF˜O•ph˜¬•s˜’F4pm=’˜›p˜¢•¬˜’F4pm=’˜am˜am4•FhFm›’˜pO˜

¬•s ’F4pm=’•

SIT TREATMENT FOR CALL CLASSIFICATION

SIT Ineffective Other: dropped

SIT Intercept: answered

SIT No Circuit: dropped

SIT Reorder: dropped

SIT Vacant Code: dropped

SIT Unknown: dropped

AMD Treatment: dropped

Pause Duration (seconds): 0.5

Talk Duration (seconds): 2.0

Screen 2-12. SIT Treatment For Call Classification Form

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