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1-26 ¤Fs¤mFsnnn
■¤mcp¤zOphIm^Fp¤z¤h*FOaFd=:"aVm4pmF4¤a¦F
p¤z¤h*Fp¤mcVp¤z§^Fm©p¤"F¤amV§pphpF¤mc
Vp¤zp¤zzp"zzda4"apm
■¤mp¤zOphI^Fm^FOaFd=aFp©:4phzdFF^FOaFd=^"
"zzd©m^FOaFd=:FmF ypFm"*dF¤p_¦"ad"*dFzdaFF
‘‘Auto-Available Split’’ on page 1-21OphpFamOph"apm
Detailed description
p¤4"m"=hamaF"mzdap¤FpmFpO^FFhF^p=pFdF4"m
"¦"ad"*dF"VFm9
■aF4Fz"hFm"ddamV
■maOph"ddaa*¤apm
■¨zFVFmaa*¤apm
Direct Department Calling
O©p¤"=hamaF"zdaOpaF4Fz"hFm"ddamV|}:"mam4phamV4"dda
p¤F=p^FOa"¦"ad"*dF"VFmF¨Fmapmam^F"=hamaFF=F¤Fm4FO^F
"VFmamp"¦"ad"*dF:^F4"ddp¤Fp^FmF¨"¦"ad"*dF"VFm:"m=ppm
m4phamV4"dd"F"d§"©p¤F=p^FOa"VFmam^FF¤Fm4F:p4"dd"F
mpF¦Fmd©=aa*¤F="hpmV"VFmamp"¦"ad"*dF§a^
Uniform Call Distribution
^FmaOph"ddaa*¤apm|}hF^p=FdF4Fa^F^Fhpa=dF"VFmp
^FdF"p44¤zaF="VFm"F"4^mF§4"dda=Fda¦FF=
^Fhpa=dF"VFm|}a^F"VFm§^p^"§"aF=^FdpmVFam4F
Oama^amV^Fad"4"dd^ahF^p=a"**F¦a"F=_ 
h"am"am"¤F¤FpO"VFm§^p"F"¦"ad"*dFpF4Fa¦F4"dda^^F
p_=dFVFm"dVpa^h:"m"VFmzd"4Fam^F¤F¤F=FzFm=pm^p§dpmV
^F©¦F§"aF=am4F^Fad"4"dd^F"VFm§^p*FFma=dFdpmVFa"
^F^F"=pO^F¤F¤F"m=§addF4Fa¦F^FmF¨4"dd
p¤4"mF ph"am"am"Fz""F¤F¤FOp"¦"ad"*dF"VFmam
F"4^zdapcadd:p©p¤4"m4F"FpmF4ph*amF=¤F¤FOp"VFmam"ddzda
pcaddO^F4pzdacaddOaFd=pm^FF"¤F_Fd"F=©Fh
""hFFOphaFpn:^F§a4^h"am"am"¦"ad"*dF"VFm¤F¤FOpF"4^
zdapcadd^Fm"VFm"m§F"4"dd:^F©"Fpmd©Fhp¦F=Oph^F"¦"ad"*dF
"VFm¤F¤FOp^Fzdapcadd"§^a4^^"4"dd"a¦F=O^FOaFd=aFpy:
^FFapmd©pmF¤F¤FOp"dd"VFmm^a4"F:"VFm"FFhp¦F=Oph^F
¤F¤F§^FmF¦F^F©"m§F"4"ddOp"m©pO^Fa"aVmF=zdapcadd