"ddFmF
QQQ_¢_Q¬
1-94 ¤Fs¤mFsnnn
Interactions
■"ddphzamV
aVa4pddF4F=*©"ddphzamV"Fz"F=§a^4¤Fm4"ddamOph"apm
p""=b¤m4
■aF4VFm"ddamV
aF4VFm"ddamV"ddp§"m"=b¤m4p=aF4"4"ddp"z"a4¤d"
"VFm"m=^"¦F^F4"ddF"F=""m4"dd"dd^"FmF^F§a4^
"4"dd"m="Fp¤F=p"z"a4¤d""VFm¦a""=b¤m4p¤amV:p
"F"mOFF=¦a""^a=_z"©h"cF_4"ddF¤F:"FF"F="
4"ddOp^F=¤"apmpO^F4"ddFF‘‘Automatic Call Distribution’’ on page
1-23OphpFamOph"apmpmaF4VFm"dd
■apa©"ddamV
"ddap"ddp§*p^apa©"ddamV"m=aF4VFm"ddamVOp^F
"hF4"dd
Information Forwarding
^FmF¦F amFOdp§"4"ddp¦F¤mcO"4adaaF|OpF¨"hzdF:
p}*©hF"mpO"p¤F_p|§a^ ppc"^F"=mFOdp§"4a¦F}:¤F¤F_p
*F,p4^F4c*F4phh"m=:^FOpddp§amVamOph"apmaFm§a^^F4"dd¦a"
¤F_p_¤FamOph"apm"mzp|¦a"p}"m=4"m*F¤F=*©
"=b¤m4p=azd"©F="^FF4Fa¦amV§a4^9
■¤FamOph"apm
■^Fm"hFpO^F"4a¦F|}
■p^FamOph"apm|"ahF"hz^p§amV§^Fm^F4"ddFmFF=^F
4¤Fm¤F¤F:^F4"ddzapa©dF¦Fdama4¤Fm¤F¤F:"m=^F©zFpO
amFOdp§}
■"m©4pddF4F==aVa|^a=pFmpam4d¤=F=a"d_"^F"==aVa}^FF=aVa
"F"¦"ad"*dFOpzp4FamV"FhpF¦F4p"m=p=azd"©amVp^F
"VFm
■^Fm¤h*FpOF4pm=^"^F4"dd^""dF"=©zFmam¦F4p
zp4FamV|4"ddF=am_ahF}
■ma¦F"d"dd|}
NOTE:
Fm=amVpOamOph"apm=FzFm=pmzapa©FamV"m="4a¦"F=OF"¤F
dp^F§a4^¦Fapmh¤*Fpd"F
p§"=amVpO^Fd"^FFaFh:4pddF4F==aVa:am_ahF:"m=amF§
am 