"dd˜Fm›F•
Timed After Call Work
a›^˜ahF=˜˜"=hama’›F•F=:˜"m˜¤›p_m˜"VFm›˜a’˜ahhF=a"›Fd©˜zd"4F=˜am˜˜ hp=F˜Op•˜"˜’zF4aOa4˜dFmV›^˜pO˜›ahF˜"O›F•˜4phzdF›amV˜›^F˜4¤••Fm›d©_"4›a¦F˜˜4"dd•˜ ^Fm˜›^F˜ahF=˜˜am›F•¦"d˜F¨za•F’:˜›^F˜"VFm›˜"¤›ph"›a4"dd©˜•F›¤•m’˜›p˜›^F˜ ¤›p_m˜§p•c˜hp=F•˜O˜›^F˜"VFm›˜"4›a¦"›F’˜˜§^adF˜mp›˜pm˜"˜4"dd:˜›^F˜"VFm›˜a’˜ zd"4F=˜am˜˜mp›˜›ahF=}˜hp=F˜•FV"•=dF’’˜pO˜§^F›^F•˜›^F˜"VFm›˜a’˜am˜¤›p_m˜p•˜ "m¤"d_m˜hp=F•
’F˜ahF=˜˜›p˜"ddp§˜"VFm›’˜›p˜•F’›˜*F›§FFm˜am4phamV˜˜4"dd’:˜p•˜›p˜z"4F˜ "VFm›’˜§^Fm˜›^F©˜^"¦F˜›p˜4phzdF›F˜§p•c˜O•ph˜›^F˜z•F¦ap¤’˜4"dd˜§a›^am˜"m˜"ddp››F=˜ ›ahF•˜m˜"==a›apm:˜aO˜©p¤˜^"¦F˜phF˜VFm›:˜¤’F˜ahF=˜˜›p˜"ddp§˜"VFm›’˜ "==a›apm"d˜›ahF˜›p˜=a"d˜"˜˜›p˜zd"4F˜›^Fh’Fd¦F’˜am˜"˜=aOOF•Fm›˜§p•c˜hp=F˜"O›F•˜ ›^F˜4¤••Fm›˜˜4"dd˜a’˜4phzdF›F=•
Timed ACW and VDN
•
Cancelling Timed ACW
^Fm˜"m˜"VFm›˜"4›a¦"›F’˜¤›p_m˜p•˜"m¤"d_m˜hp=F˜=¤•amV˜ahF=˜:˜›^F˜ "VFm›˜*F4phF’˜"¦"ad"*dF˜"m=˜›ahF=˜˜a’˜4"m4FddF=•˜m˜"VFm›˜4"m˜4^"mVF˜›p˜ "m¤"d_m˜hp=F˜*FOp•F˜p•˜=¤•amV˜"˜4"dd•˜^F˜’©’›Fh˜4"m4Fd’˜ahF=˜˜"m=˜ "zzdaF’˜˜mp›˜›ahF=}˜hp=F˜§^Fm˜›^F˜4"dd˜a’˜•FdF"’F=•˜^F˜"VFm›˜•Fh"am’˜am˜
˜¤m›ad˜^F˜p•˜’^F˜•F„¤F’›’˜"mp›^F•˜hp=F•˜^Fm˜›^F˜"VFm›˜•FdF"’F’˜"m˜˜ 4"dd:˜›^F˜˜d"hz˜aO˜z•p¦a=F=}˜daV^›’•˜›˜›^F˜Fm=˜pO˜›^F˜"=hama’›F•F=˜ahF=˜
˜am›F•¦"d:˜›^F˜˜d"hz˜VpF’˜="•c˜"m=˜›^F˜¤›p_m˜d"hz˜daV^›’•
ahF=˜˜"d’p˜a’˜4"m4FdF=˜§^Fm˜"m˜"VFm›˜z•F’’F’˜›^F˜˜*¤››pm˜p•˜=a"d’˜›^F˜
˜•˜
O˜"m˜"VFm›˜"4›a¦"›F’˜¤¨ada"•©˜p•c˜hp=F˜=¤•amV˜ahF=˜:˜›^F˜"VFm›˜a’˜ zd"4F=˜am˜›^"›˜hp=F˜"m=˜ahF=˜˜a’˜4"m4FddF=•
Agent request for supervisor assistance
p˜•F„¤F’›˜"’’a’›"m4F˜O•ph˜›^F˜’zda›˜’¤zF•¦a’p•:˜"m˜"VFm›:˜§a›^˜p•˜§a›^p¤›˜"m˜ "4›a¦F˜˜4"dd:˜z•F’’F’˜›^F˜’’a’›˜*¤››pm˜p•˜z¤›’˜›^F˜4"dd˜pm˜^pd=˜"m=˜=a"d’˜›^F˜ ’’a’›˜˜zd¤’˜›^F˜’zda›˜m¤h*F••˜^F˜"VFm›˜h¤’›˜*F˜dpVVF=˜am›p˜›^F˜’zda›•˜’’a’›˜ VFmF•"›F’˜•_*¤•’›˜•amVamV˜"›˜›^F˜’¤zF•¦a’p•Œ’˜’›"›apm•˜O˜"˜’zda›˜’¤zF•¦a’p•˜a’˜mp›˜ "’’aVmF=:˜›^F˜"VFm›˜•F4Fa¦F’˜am›F•4Fz›˜›pmF•
››Fm="m›’˜’^p¤d=˜z•F’’˜›^F˜›"•›˜*¤››pm˜*FOp•F˜z•F’’amV˜›^F˜’’a’› *¤››pm•˜^a’˜ "ddp§’˜›^Fh˜›p˜d"›F•˜›•"m’OF•˜›^F˜4"dd•˜^a’˜•amV’˜dacF˜"˜z•ap•a›©˜4"dd˜"›˜›^F˜ ’¤zF•¦a’p•Œ’˜’F›•
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