"ddFmF©Fh""hFF
¤Fs¤mFsnnn 2-15QQQ_¢_Q¬
Page 8 of the form
Screen 2-7. Feature-Related System Parameters form (page 8 of 8)
VFm"m="ddFdF4apm""hFF9
■MIA Across Splits or Skills? ImFypFhp¦F"m"VFmOph^F
¤F¤FOp"dd^Fzdacadd^¤mVp¤z^"^Fp^Fa"¦"ad"*dFam§^Fm
^F"VFm"m§F"4"ddOph"m©pO^ap^Fzdacadd^¤mVp¤z
^F=FO"¤dan
■ACW Agents Considered Idle?ImFy|=FO"¤d}p^"¦F"VFm§^p
"FamOF"ddpcam4d¤=F=am^Fp_=dFVFm¤F¤FmFnp
F¨4d¤=F"VFmOph^F¤F¤F
■Call Selection MeasurementI"da=FmaF"Fcurrent-wait-time
|=FO"¤d}"m=predicted-wait-time^aOaFd==FFhamF^p§ 
FdF4"4"ddOp"m"VFm§^Fm^F"VFm*F4phF"¦"ad"*dF"m=
^FF"F4"ddam¤F¤F¤Fm"aahFFdF4^Fpd=F4"dd§"aamV
Op"m©pO^F"VFmcaddF=a4F="aahFa"OF"¤FpOFmF¤
=¦p4"FphpFamOph"apm:zdF"FFF^FFmF¤ =¦p4"FF
¤a=F|QGQ_¢sQ_GQQ}
■Service Level Supervisor Call Selection OverrideImFy|=FO"¤d}
pFm"*dF"m"VFmpF4Fa¦F"dp§Fzapa©4"ddOph"caddam"mp¦F
^F^pd="F*FOpFF4Fa¦amV"m^aV^Fzapa©4"ddOph"caddmpam"m
p¦F^F^pd="F
Page 8 of 8
CALL CENTER SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? n
ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
Service Level Supervisor Call Selection Override? y
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
CALL MANAGEMENT SYSTEM
Adjunct CMS Release:
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
BCMS /VuStats Abandon Call Timer (seconds):
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login