Avaya 555-233-503 manual of the form, Screen 2-7. Feature-Related System Parameters form page 8

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Page 8 of the form

		Page 8 of 8
	CALL CENTER SYSTEM PARAMETERS
AGENT AND CALL SELECTION
	MIA Across Splits or Skills?	n
	ACW Agents Considered Idle?	y
	Call Selection Measurement:	current-wait-time
Service Level Supervisor Call Selection Override?		y
REASON CODES
	Aux Work Reason Code Type: none
	Logout Reason Code Type: none
CALL MANAGEMENT SYSTEM
	Adjunct CMS Release:
	ACD Login Identification Length:	0
	BCMS/VuStats Measurement Interval: hour
BCMS	/VuStats Abandon Call Timer (seconds):
	Validate BCMS/VuStats Login IDs?	n
	Clear VuStats Shift Data:	on-login

Screen 2-7. Feature-Related System Parameters form (page 8 of 8)

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■MIA Across Splits or Skills? I˜￿m›F•˜y˜›p˜•Fhp¦F˜"m˜"VFm›˜O•ph˜›^F˜￿￿￿˜ „¤F¤F˜Op•˜"dd˜›^F˜’zda›’—’cadd’—^¤m›˜V•p¤z’˜›^"›˜^F˜p•˜’^F˜a’˜"¦"ad"*dF˜am˜§^Fm˜ ›^F˜"VFm›˜"m’§F•’˜"˜4"dd˜O•ph˜"m©˜pO˜^a’˜p•˜^F•˜’zda›’—’cadd’—^¤m›˜V•p¤z’•˜ ￿^F˜=FO"¤d›˜a’˜n•

■ACW Agents Considered Idle?˜I˜￿m›F•˜y˜=FO"¤d›}˜›p˜^"¦F˜"VFm›’˜§^p˜ "•F˜am˜￿O›F•˜￿"dd˜￿p•c˜am4d¤=F=˜am˜›^F˜￿p’›_￿=dF˜￿VFm›˜„¤F¤F•˜￿m›F•˜n˜›p˜ F¨4d¤=F˜￿￿￿˜"VFm›’˜O•ph˜›^F˜„¤F¤F•

■Call Selection Measurement˜I˜￿"da=˜Fm›•aF’˜"•F˜current-wait-time˜

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￿￿￿˜’FdF4›’˜"˜4"dd˜Op•˜"m˜"VFm›˜§^Fm˜›^F˜"VFm›˜*F4phF’˜"¦"ad"*dF˜"m=˜ ›^F•F˜"•F˜4"dd’˜am˜„¤F¤F•˜￿¤••Fm›˜￿"a›˜￿ahF˜’FdF4›’˜›^F˜pd=F’›˜4"dd˜§"a›amV˜ Op•˜"m©˜pO˜›^F˜"VFm›Œ’˜’cadd’•˜￿•F=a4›F=˜￿"a›˜￿ahF˜a’˜"˜OF"›¤•F˜pO˜￿Fm›•F￿¤ê˜ ￿=¦p4"›F•˜￿p•˜hp•F˜amOp•h"›apm:˜zdF"’F˜’FF˜›^F˜￿Fm›•F￿¤ê˜￿=¦p4"›F˜￿’F•˜ ￿¤a=F˜QGQ_¢sQ_GQQ}•

■Service Level Supervisor Call Selection Override…˜I˜￿m›F•˜y˜=FO"¤d›}˜ ›p˜Fm"*dF˜"m˜"VFm›˜›p˜•F4Fa¦F˜"˜dp§F•˜z•ap•a›©˜4"dd˜O•ph˜"˜’cadd˜am˜"m˜p¦F•˜ ›^•F’^pd=˜’›"›F˜*FOp•F˜•F4Fa¦amV˜"m˜^aV^F•˜z•ap•a›©˜4"dd˜O•ph˜"˜’cadd˜mp›˜am˜"m˜ p¦F•˜›^•F’^pd=˜’›"›F•

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