Avaya 555-233-503 Trunk groups and ACD splits, Agent considerations, Vector-controlled splits

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Trunk groups and ACD splits

■￿O˜©p¤˜"’’aVm˜"m˜￿￿￿˜’zda›˜F¨›Fm’apm˜"’˜›^F˜am4phamV˜=F’›am"›apm˜pO˜"˜›•¤mc˜ V•p¤z˜"m=˜›^"›˜’zda›Œ’˜F¨›Fm’apm˜a’˜d"›F•˜4^"mVF=:˜©p¤˜h¤’›˜"d’p˜4^"mVF˜ ›^F˜›•¤mc˜V•p¤zŒ’˜am4phamV˜=F’›am"›apm˜›p˜"˜¦"da=˜F¨›Fm’apm•

■￿"dd’˜am4phamV˜pm˜"˜mpm_￿￿￿˜›•¤mc˜V•p¤z˜4"m˜•p¤›F˜›p˜"m˜￿￿￿˜’zda›˜am’›F"=˜ pO˜›p˜"m˜"››Fm="m›•˜￿"dd’˜am4phamV˜pm˜"m©˜mpm_￿￿￿˜›•¤mc˜V•p¤z˜4"m˜^"¦F˜ pmd©˜pmF˜z•ah"•©˜=F’›am"›apm”˜›^F•FOp•F:˜›^F˜›•¤mc˜V•p¤z˜h¤’›˜*F˜=F=a4"›F=˜ ›p˜›^F˜￿￿￿˜’zda›˜p•˜"˜￿￿￿•

■￿p•˜￿￿￿￿￿￿￿˜G¬¬˜￿F•¦a4F˜§a›^˜￿￿￿￿˜p¦F•˜"˜§amc—§amc_›aF˜›•¤mc:˜aO˜"dd˜ "VFm›’˜"•F˜dpVVF=˜p¤›˜p•˜am˜￿￿￿˜§p•c˜hp=F:˜am4phamV˜￿￿￿￿￿￿￿˜4"dd’˜ •F4Fa¦F˜"˜*¤’©˜’aVm"d˜aO˜mp˜4p¦F•"VF˜z"›^˜a’˜z•p¦a=F=˜¤mdacF˜p›^F•˜ "¤›ph"›a4_am˜›•¤mc˜V•p¤z’:˜§^a4^˜•F4Fa¦F˜•amV*"4c˜O•ph˜›^F˜4Fm›•"d˜ pOOa4F}•

■￿￿˜’§a›4^F’˜¤’¤"dd©˜=•pz˜4"dd’˜›^"›˜•Fh"am˜¤m"m’§F•F=˜"O›F•˜›§p˜›p˜›^•FF˜ ham¤›F’•˜￿^F•FOp•F:˜aO˜"m˜am4phamV˜￿￿˜4"dd˜„¤F¤F’˜›p˜"˜’zda›˜§a›^p¤›˜ ^F"•amV˜"m˜"mmp¤m4FhFm›˜p•˜h¤’a4:˜"m=˜›^F˜4"ddF•˜^F"•’˜￿￿˜•amV*"4c˜Op•˜ ›§p˜›p˜›^•FF˜ham¤›F’:˜›^F˜￿￿˜=•pz’˜›^F˜4"dd•

Agent considerations

■￿VFm›’˜’^p¤d=˜mp›˜*F˜¤’F=˜Op•˜^¤m›˜V•p¤z˜4"dd’˜"m=˜￿￿￿˜’zda›˜4"dd’˜ ’ah¤d›"mFp¤’d©•˜￿›^F•§a’F:˜"dd˜4"dd’˜O•ph˜pmF˜’zda›˜Fa›^F•˜￿￿￿˜p•˜^¤m›˜ V•p¤z}˜"•F˜"m’§F•F=˜Oa•’›•˜￿p•˜F¨"hzdF:˜aO˜￿￿￿˜4"dd’˜"•F˜"m’§F•F=˜Oa•’›:˜ mpmF˜pO˜›^F˜^¤m›_V•p¤z˜4"dd’˜"•F˜"m’§F•F=˜¤m›ad˜"dd˜pO˜›^F˜￿￿￿˜4"dd’˜"•F˜ "m’§F•F=•

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Vector-controlled splits

■p¤˜4"m˜Fm^"m4F˜￿￿￿˜*©˜¤’amV˜￿"dd˜￿•phz›amV:˜￿"dd˜￿F4›p•amV˜"m=˜￿¨zF•›˜ ￿VFm›˜￿FdF4›apm•˜￿p•˜=F›"adF=˜amOp•h"›apm˜pm˜¦F4›p•_4pm›•pddF=˜’zda›’:˜’FF˜ ›^F˜￿￿￿￿￿￿￿ ˜￿m›F•z•a’F˜￿phh¤ma4"›apm’˜￿F•¦F•˜￿"dd˜￿F4›p•amV—￿￿￿˜￿¤a=F•˜￿F4›p•_4pm›•pddF=˜’zda›’—’cadd’˜’^p¤d=˜mp›˜*F˜4"ddF=˜=a•F4›d©˜¦a"˜›^F˜ ’zda›—’cadd˜F¨›Fm’apm˜am’›F"=˜pO˜¦a"˜"˜￿￿￿˜h"zzF=˜›p˜"˜¦F4›p•˜›^"›˜ ›F•ham"›F’˜›^F˜4"dd˜›p˜"˜¦F4›p•˜4pm›•pddF=˜’zda›—’cadd}•˜￿p§F¦F•:˜aO˜’zda›—’cadd˜ F¨›Fm’apm’˜"•F˜4"ddF=:˜›^F˜4"dd’˜=p˜mp›˜•F4Fa¦F˜"m©˜"mmp¤m4FhFm›’:˜"•F˜ mp›˜Op•§"•=F=˜p•˜•F=a•F4›F=˜›p˜4p¦F•"VF:˜"m=˜=p˜mp˜am›•"Odp§—am›F•Odp§˜›p˜ "mp›^F•˜^¤m›˜V•p¤z•

■￿^F˜pd=F’›_4"dd_§"a›amV˜›F•ham"›apm:˜§^a4^˜a’˜"¦"ad"*dF˜§a›^˜￿"dd˜￿F4›p•amV:˜ a’˜’¤zzp•›F=˜Op•˜"VFm›’˜§^p˜"•F˜’F•¦a4amV˜￿￿￿˜4"dd’˜pmd©•

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