5 supportSave
supportSave collection using a browser
You can use an Internet browser (Internet Explorer 6 or higher or Firefox 2.0 or higher) to collect and transfer supportSave information for the driver and the HCM agent.
Use a browser if you do not have root access, if you do not have access to file transfer methods such as FTP and SCP, or you do not have access to the Host Configuration Manager (HCM) or the Data Center Fabric Manager (DCFM).
1.Open an Internet browser and type the following URL:
https://localhost:34568/JSONRPCServiceApp/SupportSaveController.do
In this URL, localhost is the IP address of the server from which you want to collect the bfa_supportSave information.
2.Type the agent’s credentials using the factory default settings, admin and password.
The File Download dialog box displays, prompting you to save the supportSaveController.do file.
3.Click Save and navigate to the location where you want to save the bfa_supportSave file.
4.Rename the supportSaveController.do file as a zip file, using .zip as the extension. Use IZArc or winzip to unpack the file and analyze the contents.
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