Getting technical help | Brocade Communications Systems 804 specification

Release notes are available on the MyBrocade website and are also bundled with the Fabric OS firmware.

Other industry resources

For additional resource information, visit the Technical Committee T11 Web site. This Web site provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications:

http://www.t11.org

For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site:

http://www.fibrechannel.org

Getting technical help

Contact your adapter support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available:

•Adapter model and serial number

•Adapter operating system version

•Error numbers and messages received

•supportSave command output (see “debug” on page 135 for details)

•Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions

•Description of any troubleshooting steps already performed and the results

•Serial console and Telnet session logs

•syslog message logs

Related documentation

•Brocade Adapters Installation and Reference Manual

•Brocade Adapters Troubleshooting Guide

•Fabric OS Administrator’s Guide supporting Fabric OS v6.4.0

•Fabric OS Troubleshooting and Diagnostics Guide supporting Fabric OS v6.4.0

•Data Center Fabric Manager User Manual

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Brocade Communications Systems 804 manual Getting technical help, Related documentation, Other industry resources

Contents

Brocade Adapters June Brocade Communications Systems, Incorporated Contents Chapter Host Configuration Chapter Monitoring Appendix B Brocade Command Utility Appendix C HCM Troubleshooting Viii Brocade Adapters Administrator’s Guide 53-1001583-01 This section How this document is organized Document conventions Text formattingBold text Italic text Additional information Key termsBrocade resources Getting technical help Related documentationOther industry resources Document feedback Documentation@brocade.com Xiv Brocade Adapters Administrator’s Guide 53-1001583-01 This chapter Host bus adapters HCM features HCM software SAN component Pop-up menu feature Tree node pop-up menus Adapter support Adapter operating system support HCM software launch Launching the application on Windows platforms Remember password Skip loginChanging an HCM application password Launching the application on Linux platforms Changing an HCM agent password Change HCM Agent Password dialog box, shown in , displays Software downgrade using Adapter Software Installer HCM configuration dataDowngrading HCM and driver or HCM only Downgrading driver only Backing up data after an uninstall Data restorationRestoring backed up data Click Start Restore HCM main window Host Connectivity Manager main window HCM product icons LUN Discovery Event severity icons Setting up out-of-band discovery for an adapter Logging off HCM Host security authentication Configuring security authentication using HCM Host and HBA Brocade Adapters Administrator’s Guide Configuring security authentication using the BCU Bcu auth --algoportid mdsha1mssmBcu auth --secretportid secretstring Basic port configuration Configurable usingBuffer credits Opening the Basic Port Configuration dialog box Port logging level Configuring the port logging level using HCM Configuring the port logging level using the BCUConfiguring the port speed using HCM Port speed Configuring the port speed using the BCU Specifying the maximum frame size using HCMConfiguring the frame data field size using the BCU Frame data field size Enabling and disabling persistent binding using HCM Enabling and disabling persistent binding using the BCUPersistent binding Configuring QoS on the switch side using the BCU Configuring QoS on the HBA side using the BCUQoS Specifying path time out using HCM Specifying path time out using the BCUPath time out Target rate limiting Basic port configuration Boot over SAN Configuring Boot over SAN Boot over SAN Pre-boot configuration Configuring fabric-based boot LUN discovery Boot image update Uploading the boot image using HCMUpdating the boot image using the BCU Virtual port configuration Select Configure Virtual Port Create from the main menuVirtual port restrictions Creating a virtual port Select Configure Virtual Port Delete from the main menu Deleting a virtual port Configuring the HCM logging level using HCM HCM logging levels Advanced port configuration Opening the Advanced Port Configuration dialog box Configuring the Interrupt Control Coalesce using HCM Interrupt Control CoalesceSelect On from the Interrupt Control Coalesce list Name configuration Dual role changesName validation Defining a name Editing the name fields Adding name entries Removing a name entry Exporting the properties for a WWN Importing the properties for a WWN Importing properties in Efcm format Importing properties in Dcfm or FM format Importing duplicated names Npiv Monitoring Performance monitoring Resetting statistics Polling frequency rateControlling the polling frequency rate Master log Filter button Clear Filter buttonSr No column Severity column Filtering event log entries Application log HCM Application Log Opening the Syslog Server Configuration dialog box Syslog supportRegistering a host server Syslog host configuration using VMware Removing a host server Diagnostics Diagnostics using the BCU Diag commands Fcdiag commands Diagnostics using HCM Running a hardware-level test using HCM Hardware-level test parameters Hardware-level test parameters Running a Fibre Channel protocol-level test using HCM Click the FC Protocol Tests tab Displaying test log details Test Log Details for Echo Test dialog box Configuring beaconing using HCM Configuring beaconing using the BCUBeaconing Displaying SFP information using the BCU Displaying SFP information using HCMSFP management Debugging SupportSavePortlog Portlogclear SupportSave collection sources Automatic statistics collection SupportSave collection using HCM SupportSave collection using a command promptSupportSave collection on a port crash event SupportSave collection using a browser HCM Dialog Boxes This appendix This appendix Authentication Statistics dialog box Opening the dialog boxFields and components Using the dialog box Backup dialog box Start Backup buttonOutput Directory text box Browse button Base Port Properties panel Opening the properties panel Change HCM Password dialog box Using the dialog box Change HCM Agent Password dialog box Configure Names dialog box Using the dialog box Define Name dialog box World wide name for the device User/Administrator will manually fix Duplicated Names dialog boxAppend unique suffix for all repetitive Names button Event Properties dialog box Fabric Statistics dialog box FCP IM Statistics dialog box HAL TM Related IO Cleanups HAL TM Offline Cleanup CompletionsHAL TM Firmware Responses HAL TM Successes FCP IM Module Statistics dialog box IO aborted due to TM commands IO comp with unknown tagsIO implicitly aborted Fibre Channel Security Protocol Configuration dialog box Group list Apply button Hardware Tests Diagnostics dialog box Click the Hardware Tests tab HBA Properties panel Current # of Lanes Initial Negotiated # of LanesPCIe Generation EC level IOC Statistics dialog box Firmware IO xferrdy000 error Firmware IO xferrdyunknownerrorFirmware IO ITN Sler initiated Firmware IO REC timeouts Firmware IO error REC Firmware IO IOH Error Interrupt Firmware Port FPG Signal LostFirmware Port FPG Signal Regained Firmware Port FPG Sync Timeout Firmware Port Physm Laser Faults Firmware Port Snsm Hwsm TimeoutsFirmware Port Snsm Swsm Timeouts Firmware Port Snsm Error Resets Firmware Port Lksm LR TX Started Firmware Port Lksm LRR TX StartedFirmware Port Lksm NOS TX Started Firmware Port Lksm OLS TX Started Logical Port Statistics dialog box MS command retries MS command timeoutsNsrftidallocwait Nsgidftsent Lport Properties panel Using the Master Log Master Log tabOpening the Master Log Refresh button Master Log Filter dialog box Event TimeEvent Severity Select Configure Persistent Binding Persistent Binding dialog box Port Properties panel Operating Speed Using the property panel Port Statistics dialog box Errored frames Loss Of signal countRx CRC err frames Rx CRC err good EOF frames Protocol Tests dialog box QoS Statistics dialog box Remote Port Properties panel Restore dialog box Restore from previous backup dataRestore default data button Start Restore button SFP Properties panel Speed Length Cu Vendor NameVendor OUI Vendor Part Syslog Server Configuration dialog box Host name / IP Address text box Target Statistics dialog box Logo received Rpsc receivedRpsc rejects Rpsc sent Fw delete IOC down events Fw delete exception eventsOffline delete events Offline online events Brocade Adapters Administrator’s Guide 113 53-1001583-01 Configuration Test Log Details dialog boxTest Result Virtual Port Creation dialog box Cancel button Virtual Port Deletion dialog boxDeletion check box Delete Selected button Preboot Created Virtual Port Properties panelBase Port Virtual Port Statistics dialog box Brocade Adapters Administrator’s Guide 119 53-1001583-01 120 Brocade Adapters Administrator’s Guide 53-1001583-01 Brocade Command Utility BCU commands About the BCU Bios commands Controller IOC commands Networking Target persistent binding commands Adapter Example See Also Auth Show StatsStatsclr See Also None Bios Synopsis bcu bios --query portidOperands Query Pwwn,lun Boot UpdateOperands BlunZone Bios Debug Portlog portidOperands Portlog HAL Diag Operands SfpshowTempshow Beacon Pciloopback LoopbackMemtest Queuetest Drvconf OperandsVal value Fabric Operands Stats Fcdiag Operands FcpingFctraceroute Fcecho Switch WWN Switch Domain ID Ingress Port # Egress Port # Scsitest Fcpim StatclrPathtov Tov Modstatsclr Ioc Disabling the IOC is a destructive operation Operands StatsIntr Delay CriticalErrorWarningInfo LogOperands Level Fwhalfcsdrvaenall Lport Synopsis bcu lport --list portidOperands List Brocade-425 2.1.0.0 HB081222-RH4u7x86 Red Hat Enterprise Pbind Clear Port Portname Speed DfsizeTopology Port --name 1/0 Adapter Ioc Operands Enable Qos Ratelim Defspeed124 Rport Osname Rport Successfully reset the rport level stats Vport Operands CreateDelete Brocade Adapters Administrator’s Guide 161 53-1001583-01 162 Brocade Adapters Administrator’s Guide 53-1001583-01 HCM Troubleshooting HCM tab navigation 164 Brocade Adapters Administrator’s Guide 53-1001583-01 Class of service Available BBCreditAvailablereceivebuffers Bandwidth SwitchName Lossless Ethernet MACLUN mapping NPort Vlan 168 Brocade Adapters Administrator’s Guide 53-1001587-01 Index 170 Brocade Adapters Administrator’s Guide 53-1001583-01 SFP 172 Brocade Adapters Administrator’s Guide 53-1001583-01