If you hear Telephone line disconnected | BT In Touch 2000 manual

User Phone & Pendant

Setup

Volume

Setup

Setup

Press the Setup button (month flashes).

Press the -/+on the Volume button to select the month.

Press the Setup button (day flashes).

Enter the day using the keypad.

Press the Setup button to confirm the setting.

If you hear “Telephone line disconnected”

Return to the BT In Touch 2000 User Phone and check whether the telephone line cord is still connected to the socket. If disconnected, then reconnect it immediately (see page 17). If the telephone line cord is still connected, then a line fault has occurred and you will need to contact your network service provider (for example, BT) as soon as possible.

Warning alerts

If you hear one of the emergency warning alerts, such as “No mains power” ,“Please change batteries” or “Telephone line disconnected” then you must take the necessary action to rectify the problem.

If you hear “No mains power”

The back-up batteries will automatically take over for the duration of their battery life (up to 7 hours for new batteries). The mains power should be reconnected as soon as possible and the batteries replaced, if necessary.

If you hear “Please change batteries”

Replace the batteries in the BT In Touch 2000 User Phone as soon as possible. 6 x AA Alkaline batteries are required, see ‘Install (or replace) the batteries’ on page 16.

Important

Before you can use your BT In Touch 2000 User Phone in an emergency:

You must follow the next two sections - ‘Setting up

the emergency facility on your BT In Touch 2000 User Phone’, see page 21 and ‘Registering your BT

In Touch Pendant’, see page 26 - and then test the BT In Touch 2000 package.

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BT In Touch 2000 If you hear Telephone line disconnected, If you hear No mains power, If you hear Please change batteries

Contents

Service For Use With Caller Display Please note Contents BT In Touch Welcome to the BT In Touch 2000 package This user guide Emergency contact numbers Welcome How the BT In Touch Package worksTouch 2000c Carer Phone Basic emergency sequence First emergencyis number called Using the Emergency button Easier to hear the call when in ‘handsfree’If the Carer’s number is engaged Carer receives the call Arrangement of support for the User Amplifying the User’s voiceWhat to do next When unpacking you should have Unpacking Safety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Setting up your BT In Touch 2000 User Phone Plan where you will put your BT In Touch 2000 User Phone Select ringer tone Select ringer volumeConnect the telephone Line cord Connect the power cable Uncoil the pendant receiver aerial Positioning your BT In Touch User Phone Setting time and date With Caller Display Setting time and date Manually If you hear Please change batteries If you hear No mains powerIf you hear Telephone line disconnected Entering emergency contact Phone numbers Giving emergency status to numbers Phone number is now stored These Quickdial memories now have emergency status Announced, e.g. Emergency status onOr Emergency status off. The display Changing Quickdial memory Numbers Calls At a glance Testing the range of the BT In Touch Pendant Registering your BT In Touch PendantRegistering your BT In Touch Pendants Press and release the second Pendant button Changing the way you wear your BT In Touch Pendant BT In Touch PendantsBT In Touch Pendant is used for Purposes BT In Touch Pendant life Using the BT In Touch Pendant to Answer callsUsing 2 BT In Touch Pendants Registering your BT In Touch Pendants BT In Touch Pendant battery lowRegistering a replacement BT In Touch Pendant Emergency announcements Press and hold down the Announce Status announcements Announcement is... and then the new personal messagePress and release the Announce Emergency call What the User will hear during an Emergency call BT In Touch 2000 User Phone in an emergencyStarting an emergency call Cancelling an emergency call at BT In Touch 2000 User Phone Handsfree button BT In Touch 2000 User Phone in normal useMaking and receiving calls Using the Pendant button Using handsfreeUsing the Handsfree button Redial Calls button and Calls List Press and hold down the Cancel Entry you wish to store, for example Directory Using the R Recall buttonSecrecy Display shows the number of entries up to Low batteries Using your Cancel button to stop An emergency callNo mains power Optional settings of the BT In Touch User Phone Emergency cancel timerTelephone line disconnected Voice prompts Display contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Setting up your BT In Touch 2000c Carer Phone Install or replace the batteries Connect the telephone Line cord Connect the power cable Positioning your BT In Touch 2000c Carer Phone Press the button to set AM Press Store. The display then shows Display then showsEnter the phone number Press Store, the display shows Using the Divert button Press the Divert button twice BT In Touch 2000c Carer Phone in an emergency Answering an emergency call Making a further call whilst Engaged on an emergency call Cancelling the flashing Emergency calls Returning home to a missed Emergency call BT In Touch 2000c Carer Phone in normal use Receiving a call from the User To answer a call in handsfree After first press To scroll through the Calls List, until Using the Quickdial memories Press and hold down the Secrecy Display shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone At the BT In Touch 5 is entered. do not do this YET At the BT In Touch At the BT In Touch 2000c Code Testing the range of your BT In Touch PendantHelpful timer whilst testing your Pendant/Emergency button Incoming emergency call when you Are already on the line Double beep to confirm Carer Carer + Careline Careline Holiday Where you and family or friends are the CarersCarer option Emergency sequence for ‘Carer option’ What is a careline service provider? Carer + Careline option Emergency sequence for ‘Carer + Careline’ option Careline option Careline Holiday option BT In Touch 2000 User Phone makes call direct to Careline Carer emergency memo card BT In Touch 2000 package Setting up support from a careline service provider See ‘Giving emergency status to numbers’, on Setting the Carer + Careline optionSetting the Careline option Setting the Careline Holiday option Press 8 then 0. The display shows Caller Display in an emergency BT Select ServicesCaller Display See page 54 ‘Using the Divert button’ To switch Call Diversion onCall Diversion Caller Display with Calls List Call Waiting Ring Back To set up Ring BackTo cancel Ring Back Three Way Calling Call Return Desk and wall-mounted phone positions Raised Wall-mounted Desk and wall-mounting Maintenance Within guaranteeOutside warranty General Ordering additional BT In Touch Pendants BT Line Priority Fault Repair Service for the User onlyBT Line Enhanced Maintenance Options for the Carer only Help and advice What is the 3-digit code to stop Emergency sequence?No dial tone Replacing phone batteries Battery/old BT In Touch Pendant Disposal Where do I get a new line Extension socket?Spare batteries Damage liability What happens when I return home To a missed emergency call? Help and advice After mains power loss Number withheld Technical specification For the complete BT In Touch 2000 package BT In Touch 2000c Carer Phone Where to go for more information Your local Citizens Advice Bureau Information on carelinesUK Association of Carelines Your local doctor Index 105 106 107 Offices worldwide