Ordering additional BT In Touch Pendants | BT In Touch 2000 guide

Ordering additional BT In Touch

Pendants

The battery low warning will start to flash when your BT In Touch Pendant has about a year’s life remaining. This should give you ample time to order a new BT In Touch Pendant. The batteries cannot be replaced, therefore you must order a new BT In Touch Pendant.

You will need to register the new BT In Touch Pendant on to your BT In Touch 2000 User Phone and dispose of your old BT In Touch Pendant.

To order a new BT In Touch Pendant ask your original point of purchase or ring the BT In Touch Product Helpline on 0845 6011 406. Alternatively ring BT on Freefone 0800 800 150.

BT Line Priority Fault Repair Service (for the User only)

If you are a BT customer and your personal circumstances permit, you may qualify for a free BT Line Priority Fault Repair Service.

For an application, ring BT on Freefone 0800 800 150.

BT Line Enhanced Maintenance

Options (for the Carer only)

If you are a BT customer, you may wish to consider a BT Line Enhanced Maintenance Option, for example, BT Promptcare or BT Totalcare. For further information, ring BT on Freefone 0800 800 150.

Maintenance

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BT In Touch 2000 manual Ordering additional BT In Touch Pendants, BT Line Priority Fault Repair Service for the User only

Contents

Service For Use With Caller Display Please note Contents BT In Touch Welcome to the BT In Touch 2000 package This user guide Touch 2000c Carer Phone Welcome How the BT In Touch Package worksEmergency contact numbers Basic emergency sequence First emergencyis number called If the Carer’s number is engaged Using the Emergency buttonEasier to hear the call when in ‘handsfree’ Carer receives the call What to do next Amplifying the User’s voiceArrangement of support for the User When unpacking you should have Unpacking Safety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Setting up your BT In Touch 2000 User Phone Plan where you will put your BT In Touch 2000 User Phone Connect the telephone Line cord Select ringer volumeSelect ringer tone Connect the power cable Uncoil the pendant receiver aerial Positioning your BT In Touch User Phone Setting time and date With Caller Display Setting time and date Manually If you hear Telephone line disconnected If you hear No mains powerIf you hear Please change batteries Entering emergency contact Phone numbers Giving emergency status to numbers Phone number is now stored Or Emergency status off. The display Announced, e.g. Emergency status onThese Quickdial memories now have emergency status Changing Quickdial memory Numbers Calls At a glance Registering your BT In Touch Pendants Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendant Press and release the second Pendant button BT In Touch Pendant is used for Purposes BT In Touch PendantsChanging the way you wear your BT In Touch Pendant Using 2 BT In Touch Pendants Using the BT In Touch Pendant to Answer callsBT In Touch Pendant life Registering a replacement BT In Touch Pendant BT In Touch Pendant battery lowRegistering your BT In Touch Pendants Emergency announcements Press and hold down the Announce Press and release the Announce Status announcementsAnnouncement is... and then the new personal message Emergency call Starting an emergency call BT In Touch 2000 User Phone in an emergencyWhat the User will hear during an Emergency call Cancelling an emergency call at BT In Touch 2000 User Phone Making and receiving calls BT In Touch 2000 User Phone in normal useHandsfree button Using the Handsfree button Using handsfreeUsing the Pendant button Redial Calls button and Calls List Press and hold down the Cancel Entry you wish to store, for example Secrecy Using the R Recall buttonDirectory Display shows the number of entries up to No mains power Using your Cancel button to stop An emergency callLow batteries Telephone line disconnected Optional settings of the BT In Touch User PhoneEmergency cancel timer Voice prompts Display contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Setting up your BT In Touch 2000c Carer Phone Install or replace the batteries Connect the telephone Line cord Connect the power cable Positioning your BT In Touch 2000c Carer Phone Press the button to set AM Enter the phone number Display then showsPress Store. The display then shows Press Store, the display shows Using the Divert button Press the Divert button twice BT In Touch 2000c Carer Phone in an emergency Answering an emergency call Making a further call whilst Engaged on an emergency call Cancelling the flashing Emergency calls Returning home to a missed Emergency call BT In Touch 2000c Carer Phone in normal use Receiving a call from the User To answer a call in handsfree After first press To scroll through the Calls List, until Using the Quickdial memories Press and hold down the Secrecy Display shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone At the BT In Touch 5 is entered. do not do this YET At the BT In Touch At the BT In Touch 2000c Helpful timer whilst testing your Pendant/Emergency button Testing the range of your BT In Touch PendantCode Incoming emergency call when you Are already on the line Double beep to confirm Carer option Where you and family or friends are the CarersCarer Carer + Careline Careline Holiday Emergency sequence for ‘Carer option’ What is a careline service provider? Carer + Careline option Emergency sequence for ‘Carer + Careline’ option Careline option Careline Holiday option BT In Touch 2000 User Phone makes call direct to Careline Carer emergency memo card BT In Touch 2000 package Setting up support from a careline service provider Setting the Careline option Setting the Carer + Careline optionSee ‘Giving emergency status to numbers’, on Setting the Careline Holiday option Press 8 then 0. The display shows Caller Display BT Select ServicesCaller Display in an emergency Call Diversion See page 54 ‘Using the Divert button’To switch Call Diversion on Caller Display with Calls List Call Waiting To cancel Ring Back To set up Ring BackRing Back Three Way Calling Call Return Desk and wall-mounted phone positions Raised Wall-mounted Desk and wall-mounting Outside warranty MaintenanceWithin guarantee General BT Line Enhanced Maintenance Options for the Carer only BT Line Priority Fault Repair Service for the User onlyOrdering additional BT In Touch Pendants No dial tone Help and adviceWhat is the 3-digit code to stop Emergency sequence? Replacing phone batteries Spare batteries Battery/old BT In Touch Pendant DisposalWhere do I get a new line Extension socket? Damage liability What happens when I return home To a missed emergency call? Help and advice After mains power loss Number withheld Technical specification For the complete BT In Touch 2000 package BT In Touch 2000c Carer Phone Where to go for more information UK Association of Carelines Your local Citizens Advice BureauInformation on carelines Your local doctor Index 105 106 107 Offices worldwide