BT In Touch 2000 Help and advice

95

Help and advice

What is the 3-digit code to stop the

emergency sequence?

The Carer must press the 5button three times.

Emergency calls

The emergency services can be contacted in

the UK by dialling 999 or 112 which is valid in

any country that is a member of the EC.

No dial tone

Is the telephone line cord plugged into the

telephone socket?

Check that the power cable is connected to the

mains power.

Replacing phone batteries

After a time, you may find that the batteries are

running out. When the batteries need replacing -

The Carer will hear the battery low warning beep

and

BATTERIES LOW

will appear on the display.

The User will hear “Change batteries” and

CHANGE BATTERIES

will appear on the display.

IMPORTANT

The batteries in the BT In Touch 2000 User Phone

act as a stand-by power source in the event of the

mains power being disconnected. If at any time

you find that the battery power has been used, you

should immediately replace all existing batteries

with new batteries. This will ensure that your

phone has the maximum stand-by power time.

The batteries taken from your BT In Touch Phone

can then be used for any other electrical appliance

requiring battery power.

Help and advice

If you cannot find the information you require in this section, then phone

the BT In Touch Product Helpline on 0845 6011 406

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Contents

Main BT In Touch 2000 package Please note Contents Page Welcome to the BT In Touch 2000 package How the BT In Touch 2000 package works Basic emergency sequence Page Page Unpacking When unpacking you should have: In the unlikely event that anything is missing, please contact your place of purchase immediately. Safety instructions Page Page Page Page 1Plan where you will put your BT In Touch 2000 User Phone 2Install (or replace) the batteries Setting up your BT In Touch 2000 User Phone 3Connect the telephone line cord 4Select ringer volume 5Select ringer tone 6Connect the power cable 7Uncoil the pendant receiver aerial 8Positioning your BT In Touch 2000 User Phone 9Setting time and date (with Caller Display) 0Setting time and date (manually) Page Setting up the emergency facility on your BT In Touch 2000 User Phone Entering emergency contact phone numbers Giving emergency status to numbers Page Changing Quickdial memory numbers Page Registering your BT In Touch Pendant(s) Registering your BT In Touch Pendant BT In Touch Pendants Using the BT In Touch Pendant to answer calls BT In Touch Pendant battery low warning Registering a replacement BT In Touch Pendant Emergency announcements Status announcements Starting an emergency call What the User will hear during an The BT In Touch 2000 User Phone in an emergency Cancelling an emergency call at the BT In Touch 2000 User Phone Someone else is using the telephone line in the Users home in the event of an emergency The BT In Touch 2000 User Phone in normal use Making and receiving calls Using handsfree Redial Calls button and Calls List Page Using the R (Recall) button Secrecy Directory Page Using your Cancel button to stop an emergency call Optional settings of the BT In Touch 2000 User Phone Page Returning your BT In Touch 2000 User Phone to its factory settings Page Page Page Page Setting up your BT In Touch 2000c Carer Phone 1Plan where you will put your BT In Touch 2000c Carer Phone The phone should be within 2 metres of a phone socket. 2Install (or replace) the batteries 3Connect the telephone line cord 4Select ringer volume 5Select ringer tone 6Connect the power cable 7Positioning your BT In Touch 2000c Carer Phone 8Setting time and date (with Caller Display) 9Setting time and date (manually) Storing User numbers in your BT In Touch 2000c Carer Phone Giving emergency status to numbers Using the Divert button Page Answering an emergency call The BT In Touch 2000c Carer Phone in an emergency Call handling options to help the Carer during an emergency call Making a further call whilst engaged on an emergency call Cancelling the flashing emergency calls Receiving an emergency call whilst already engaged on another call Returning home to a missed The BT In Touch 2000c Carer Phone in normal use Making and receiving calls Receiving a call from the User Using handsfree Redial Calls button and Calls List Page Using the Quickdial memories Using the R (Recall) button Secrecy Directory To use your Cancel button Optional settings for the BT In Touch 2000c Carer Phone A simple test of your BT In Touch 2000 package to test that it has been installed correctly Testing your BT In Touch 2000 package in an emergency situation User Phone Carer Phone Page Page Page Testing the range of your BT In Touch Pendant Helpful timer whilst testing your Pendant/Emergency button Incoming emergency call when you are already on the line Returning home to a missed 1. Carer option BT In Touch 2000 package - 4 Carer options Emergency sequence for Carer option 2. Carer + Careline option* Emergency sequence for Carer + Careline option 3. Careline option* 4. Careline Holiday option* Emergency sequence for Careline or Careline Holiday options 80 4 Carer options Carer emergency memo card BT In Touch 2000 package For all technical product enquiries, ring the BT Product Helpline on 0845 6011 406. Emergency sequence for Carers Setting up support from a careline service provider How to subscribe to your careline service provider Talking to the careline service provider in an emergency Setting the Carer + Careline option Setting the Careline option Setting the Careline Holiday option Returning the BT In Touch 2000 User Phone to its factory settings BT Select Services Caller Display Call Diversion Call Waiting Ring Back Three Way Calling 1471 Call Return Desk and wall-mounted phone positions Raised Wall-mounted Page Maintenance General Service Page What is the 3-digit code to stop the emergency sequence? Emergency calls No dial tone Replacing phone batteries Help and advice Page Page My BT In Touch Pendant does not work The BT In Touch Pendant batteries need replacing Where do I get a replacement/ additional BT In Touch Pendant? My BT In Touch 2000c Carer Phone does not recognise when an emergency call has been made Number withheld After mains power loss Technical specification for the complete BT In Touch 2000 package BT In Touch Pendant BT In Touch 2000 User Phone BT In Touch 2000c Carer Phone Where to go for more information Information on carelines Index Page Page Page Offices worldwide