Help and advice, No dial tone | BT In Touch 2000 manual

Help and advice

If you cannot find the information you require in this section, then phone the BT In Touch Product Helpline on 0845 6011 406

What is the 3-digit code to stop the

emergency sequence?

J	K	J	K	J	K
	L		L		L

The Carer must press the 5 button three times.

Emergency calls

The emergency services can be contacted in the UK by dialling 999 or 112 which is valid in any country that is a member of the EC.

No dial tone

Is the telephone line cord plugged into the telephone socket?

Check that the power cable is connected to the mains power.

Replacing phone batteries

After a time, you may find that the batteries are running out. When the batteries need replacing -

The Carer will hear the battery low warning beep and BATTERIES LOW will appear on the display.

The User will hear “Change batteries” and CHANGE BATTERIES will appear on the display.

IMPORTANT

The batteries in the BT In Touch 2000 User Phone act as a stand-by power source in the event of the mains power being disconnected. If at any time you find that the battery power has been used, you should immediately replace all existing batteries with new batteries. This will ensure that your phone has the maximum stand-by power time.

The batteries taken from your BT In Touch Phone can then be used for any other electrical appliance requiring battery power.

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Help and advice

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BT In Touch 2000 manual Help and advice, What is the 3-digit code to stop Emergency sequence?, No dial tone

Contents

For Use With Caller Display Service Please note Contents BT In Touch This user guide Welcome to the BT In Touch 2000 package Emergency contact numbers Welcome How the BT In Touch Package worksTouch 2000c Carer Phone First emergencyis number called Basic emergency sequence Carer receives the call Using the Emergency buttonEasier to hear the call when in ‘handsfree’ If the Carer’s number is engaged Arrangement of support for the User Amplifying the User’s voiceWhat to do next Unpacking When unpacking you should have Safety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Plan where you will put your BT In Touch 2000 User Phone Setting up your BT In Touch 2000 User Phone Select ringer tone Select ringer volumeConnect the telephone Line cord Positioning your BT In Touch User Phone Connect the power cable Uncoil the pendant receiver aerial Setting time and date Manually Setting time and date With Caller Display If you hear Please change batteries If you hear No mains powerIf you hear Telephone line disconnected Entering emergency contact Phone numbers Phone number is now stored Giving emergency status to numbers These Quickdial memories now have emergency status Announced, e.g. Emergency status onOr Emergency status off. The display Calls Changing Quickdial memory Numbers At a glance Press and release the second Pendant button Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendant Registering your BT In Touch Pendants Changing the way you wear your BT In Touch Pendant BT In Touch PendantsBT In Touch Pendant is used for Purposes BT In Touch Pendant life Using the BT In Touch Pendant to Answer callsUsing 2 BT In Touch Pendants Registering your BT In Touch Pendants BT In Touch Pendant battery lowRegistering a replacement BT In Touch Pendant Press and hold down the Announce Emergency announcements Emergency call Status announcementsAnnouncement is... and then the new personal message Press and release the Announce What the User will hear during an Emergency call BT In Touch 2000 User Phone in an emergencyStarting an emergency call Cancelling an emergency call at BT In Touch 2000 User Phone Handsfree button BT In Touch 2000 User Phone in normal useMaking and receiving calls Using the Pendant button Using handsfreeUsing the Handsfree button Calls button and Calls List Redial Entry you wish to store, for example Press and hold down the Cancel Directory Using the R Recall buttonSecrecy Display shows the number of entries up to Low batteries Using your Cancel button to stop An emergency callNo mains power Voice prompts Optional settings of the BT In Touch User PhoneEmergency cancel timer Telephone line disconnected Display contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Install or replace the batteries Setting up your BT In Touch 2000c Carer Phone Connect the telephone Line cord Positioning your BT In Touch 2000c Carer Phone Connect the power cable Press the button to set AM Press Store. The display then shows Display then showsEnter the phone number Press Store, the display shows Using the Divert button Press the Divert button twice Answering an emergency call BT In Touch 2000c Carer Phone in an emergency Making a further call whilst Engaged on an emergency call Returning home to a missed Emergency call Cancelling the flashing Emergency calls Receiving a call from the User BT In Touch 2000c Carer Phone in normal use To answer a call in handsfree After first press To scroll through the Calls List, until Press and hold down the Secrecy Using the Quickdial memories Display shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone 5 is entered. do not do this YET At the BT In Touch At the BT In Touch At the BT In Touch 2000c Code Testing the range of your BT In Touch PendantHelpful timer whilst testing your Pendant/Emergency button Double beep to confirm Incoming emergency call when you Are already on the line Carer Carer + Careline Careline Holiday Where you and family or friends are the CarersCarer option Emergency sequence for ‘Carer option’ Carer + Careline option What is a careline service provider? Emergency sequence for ‘Carer + Careline’ option Careline Holiday option Careline option BT In Touch 2000 User Phone makes call direct to Careline BT In Touch 2000 package Carer emergency memo card Setting up support from a careline service provider See ‘Giving emergency status to numbers’, on Setting the Carer + Careline optionSetting the Careline option Setting the Careline Holiday option Press 8 then 0. The display shows Caller Display in an emergency BT Select ServicesCaller Display Caller Display with Calls List See page 54 ‘Using the Divert button’To switch Call Diversion on Call Diversion Call Waiting Ring Back To set up Ring BackTo cancel Ring Back Call Return Three Way Calling Raised Desk and wall-mounted phone positions Wall-mounted Desk and wall-mounting General MaintenanceWithin guarantee Outside warranty Ordering additional BT In Touch Pendants BT Line Priority Fault Repair Service for the User onlyBT Line Enhanced Maintenance Options for the Carer only Replacing phone batteries Help and adviceWhat is the 3-digit code to stop Emergency sequence? No dial tone Damage liability Battery/old BT In Touch Pendant DisposalWhere do I get a new line Extension socket? Spare batteries What happens when I return home To a missed emergency call? Help and advice Number withheld After mains power loss For the complete BT In Touch 2000 package Technical specification BT In Touch 2000c Carer Phone Where to go for more information Your local doctor Your local Citizens Advice BureauInformation on carelines UK Association of Carelines Index 105 106 107 Offices worldwide