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BT In Touch 2000 Testing your BT In Touch 2000 package in an emergency situation

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Testing in an

emergency situation

We recommend that you test your BT In Touch

2000 Package at regular intervals to ensure

that all elements are working properly and that

the system is set up properly.

Testing the package is particularly important

after setting up for the first time.

Please Note

You will need two people to test whether your

BT In Touch 2000 package is working correctly,

one person by the BT In Touch 2000 User Phone and

one person by the BT In Touch 2000c Carer Phone.

A simple test of your BT In Touch

2000 package to test that it has

been installed correctly

Having installed the BT In Touch 2000 User

Phone, registered the BT In Touch Pendant at

the User’s home, subscribed to a Caller Display

network service and installed the BT In Touch

2000c Carer Phone at the Carer’s home you

should test the package fully.

When testing your BT In Touch 2000 package

you may find the section “Helpful timer whilst

testing your Pendant/Emergency button” useful,

(see page 72).

Carefully follow the procedure on the next

few pages.

Testing your BT In Touch 2000package in an emergency situation

Contents

Main BT In Touch 2000 package Please note Contents Page Welcome to the BT In Touch 2000 package How the BT In Touch 2000 package works Basic emergency sequence Page Page Unpacking When unpacking you should have: In the unlikely event that anything is missing, please contact your place of purchase immediately. Safety instructions Page Page Page Page 1Plan where you will put your BT In Touch 2000 User Phone 2Install (or replace) the batteries Setting up your BT In Touch 2000 User Phone 3Connect the telephone line cord 4Select ringer volume 5Select ringer tone 6Connect the power cable 7Uncoil the pendant receiver aerial 8Positioning your BT In Touch 2000 User Phone 9Setting time and date (with Caller Display) 0Setting time and date (manually) Page Setting up the emergency facility on your BT In Touch 2000 User Phone Entering emergency contact phone numbers Giving emergency status to numbers Page Changing Quickdial memory numbers Page Registering your BT In Touch Pendant(s) Registering your BT In Touch Pendant BT In Touch Pendants Using the BT In Touch Pendant to answer calls BT In Touch Pendant battery low warning Registering a replacement BT In Touch Pendant Emergency announcements Status announcements Starting an emergency call What the User will hear during an The BT In Touch 2000 User Phone in an emergency Cancelling an emergency call at the BT In Touch 2000 User Phone Someone else is using the telephone line in the Users home in the event of an emergency The BT In Touch 2000 User Phone in normal use Making and receiving calls Using handsfree Redial Calls button and Calls List Page Using the R (Recall) button Secrecy Directory Page Using your Cancel button to stop an emergency call Optional settings of the BT In Touch 2000 User Phone Page Returning your BT In Touch 2000 User Phone to its factory settings Page Page Page Page Setting up your BT In Touch 2000c Carer Phone 1Plan where you will put your BT In Touch 2000c Carer Phone The phone should be within 2 metres of a phone socket. 2Install (or replace) the batteries 3Connect the telephone line cord 4Select ringer volume 5Select ringer tone 6Connect the power cable 7Positioning your BT In Touch 2000c Carer Phone 8Setting time and date (with Caller Display) 9Setting time and date (manually) Storing User numbers in your BT In Touch 2000c Carer Phone Giving emergency status to numbers Using the Divert button Page Answering an emergency call The BT In Touch 2000c Carer Phone in an emergency Call handling options to help the Carer during an emergency call Making a further call whilst engaged on an emergency call Cancelling the flashing emergency calls Receiving an emergency call whilst already engaged on another call Returning home to a missed The BT In Touch 2000c Carer Phone in normal use Making and receiving calls Receiving a call from the User Using handsfree Redial Calls button and Calls List Page Using the Quickdial memories Using the R (Recall) button Secrecy Directory To use your Cancel button Optional settings for the BT In Touch 2000c Carer Phone A simple test of your BT In Touch 2000 package to test that it has been installed correctly Testing your BT In Touch 2000 package in an emergency situation User Phone Carer Phone Page Page Page Testing the range of your BT In Touch Pendant Helpful timer whilst testing your Pendant/Emergency button Incoming emergency call when you are already on the line Returning home to a missed 1. Carer option BT In Touch 2000 package - 4 Carer options Emergency sequence for Carer option 2. Carer + Careline option* Emergency sequence for Carer + Careline option 3. Careline option* 4. Careline Holiday option* Emergency sequence for Careline or Careline Holiday options 80 4 Carer options Carer emergency memo card BT In Touch 2000 package For all technical product enquiries, ring the BT Product Helpline on 0845 6011 406. Emergency sequence for Carers Setting up support from a careline service provider How to subscribe to your careline service provider Talking to the careline service provider in an emergency Setting the Carer + Careline option Setting the Careline option Setting the Careline Holiday option Returning the BT In Touch 2000 User Phone to its factory settings BT Select Services Caller Display Call Diversion Call Waiting Ring Back Three Way Calling 1471 Call Return Desk and wall-mounted phone positions Raised Wall-mounted Page Maintenance General Service Page What is the 3-digit code to stop the emergency sequence? Emergency calls No dial tone Replacing phone batteries Help and advice Page Page My BT In Touch Pendant does not work The BT In Touch Pendant batteries need replacing Where do I get a replacement/ additional BT In Touch Pendant? My BT In Touch 2000c Carer Phone does not recognise when an emergency call has been made Number withheld After mains power loss Technical specification for the complete BT In Touch 2000 package BT In Touch Pendant BT In Touch 2000 User Phone BT In Touch 2000c Carer Phone Where to go for more information Information on carelines Index Page Page Page Offices worldwide