BT manual Cancelling an emergency call at BT In Touch 2000 User Phone

Firstly, the User will hear the message “Don’t worry we are trying to contact help”. They will then hear the BT In Touch 2000 User Phone phone dialling the emergency contact numbers and the emergency announcements being played (see ‘Emergency announcements’, on page 30).

When the emergency call is answered and the 3-digit code (555) has been entered by the Carer, both the beeps and the emergency announcements will stop and the User will be able to speak to the Carer in handsfree. The handset does not work for the Users own personal safety. This is to prevent the handset being accidentally knocked off and then both parties (Carer and User) being unable to communicate with each other.

If the emergency call is not answered by the first emergency Carer contact, then the User will hear the BT In Touch 2000 User Phone hang up and start to contact the second emergency contact number.

Cancelling an emergency call at the

BT In Touch 2000 User Phone

Cancel

Press and hold down the Cancel button until the emergency light stops flashing and beeping. The User will hear a double beep to confirm the emergency sequence has been cancelled.

Someone else is using the

telephone line in the User’s home in

the event of an emergency

If the User presses the Emergency button (phone/pendant) but another person is already using the telephone line, the BT In Touch 2000 User Phone will announce over the loudspeaker and down the telephone line “Emergency call. Please hang up now”.

The BT In Touch 2000 User Phone will then wait a few seconds and try to start the emergency sequence. If the person on the telephone line has failed to hang up, the BT In Touch 2000 User Phone will replay the message “Emergency call. Please hang up now”.

The BT In Touch 2000 User Phone will continue to do this until the telephone line is clear and the emergency sequence has begun.

User Phone & Pendant

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