BT In Touch 2000 guide

Emergency sequence for ‘Careline’ or ‘Careline Holiday’ options

START OF EMERGENCY SEQUENCE

	AT THE USER’S PREMISES		User listens and speaks to
	AT THE USER’S PREMISES		the careline operator ‘handsfree’ via
			the careline operator ‘handsfree’ via
		BT In Touch	the loudspeaker
			the loudspeaker

		Pendant

BT In Touch 2000

User Phone

BT In Touch Pendant button

or Emergency button on

the BT In Touch 2000 User Phone is pressed

The Emergency button begins to flash and beep and the User hears the message “Don’t worry, we are trying to contact help.”

BT In Touch 2000 User Phone makes call direct to Careline

24hr Careline

service provider

Careline operator speaks to the User via the loudspeaker, taking any necessary emergency action

4 Carer options

79

Image 79

BT manual BT In Touch 2000 User Phone makes call direct to Careline

Contents

For Use With Caller Display Service Please note Contents BT In Touch This user guide Welcome to the BT In Touch 2000 package Touch 2000c Carer Phone Welcome How the BT In Touch Package worksEmergency contact numbers First emergencyis number called Basic emergency sequence Carer receives the call Using the Emergency buttonEasier to hear the call when in ‘handsfree’ If the Carer’s number is engaged What to do next Amplifying the User’s voiceArrangement of support for the User Unpacking When unpacking you should have Safety instructions Welcome BT In Touch 2000 User Phone and In Touch Pendant When the phone has been wall Displays time and date, call information and User prompts Plan where you will put your BT In Touch 2000 User Phone Setting up your BT In Touch 2000 User Phone Connect the telephone Line cord Select ringer volumeSelect ringer tone Positioning your BT In Touch User Phone Connect the power cable Uncoil the pendant receiver aerial Setting time and date Manually Setting time and date With Caller Display If you hear Telephone line disconnected If you hear No mains powerIf you hear Please change batteries Entering emergency contact Phone numbers Phone number is now stored Giving emergency status to numbers Or Emergency status off. The display Announced, e.g. Emergency status onThese Quickdial memories now have emergency status Calls Changing Quickdial memory Numbers At a glance Press and release the second Pendant button Testing the range of the BT In Touch PendantRegistering your BT In Touch Pendant Registering your BT In Touch Pendants BT In Touch Pendant is used for Purposes BT In Touch PendantsChanging the way you wear your BT In Touch Pendant Using 2 BT In Touch Pendants Using the BT In Touch Pendant to Answer callsBT In Touch Pendant life Registering a replacement BT In Touch Pendant BT In Touch Pendant battery lowRegistering your BT In Touch Pendants Press and hold down the Announce Emergency announcements Emergency call Status announcementsAnnouncement is... and then the new personal message Press and release the Announce Starting an emergency call BT In Touch 2000 User Phone in an emergencyWhat the User will hear during an Emergency call Cancelling an emergency call at BT In Touch 2000 User Phone Making and receiving calls BT In Touch 2000 User Phone in normal useHandsfree button Using the Handsfree button Using handsfreeUsing the Pendant button Calls button and Calls List Redial Entry you wish to store, for example Press and hold down the Cancel Secrecy Using the R Recall buttonDirectory Display shows the number of entries up to No mains power Using your Cancel button to stop An emergency callLow batteries Voice prompts Optional settings of the BT In Touch User PhoneEmergency cancel timer Telephone line disconnected Display contrast control Follow the procedure below to restore the original settings User Phone & Pendant BT In Touch 2000c Carer Phone Button Press to dial a number shown in the display Install or replace the batteries Setting up your BT In Touch 2000c Carer Phone Connect the telephone Line cord Positioning your BT In Touch 2000c Carer Phone Connect the power cable Press the button to set AM Enter the phone number Display then showsPress Store. The display then shows Press Store, the display shows Using the Divert button Press the Divert button twice Answering an emergency call BT In Touch 2000c Carer Phone in an emergency Making a further call whilst Engaged on an emergency call Returning home to a missed Emergency call Cancelling the flashing Emergency calls Receiving a call from the User BT In Touch 2000c Carer Phone in normal use To answer a call in handsfree After first press To scroll through the Calls List, until Press and hold down the Secrecy Using the Quickdial memories Display shows the number To use your Cancel button Optional settings for the BT Touch 2000c Carer Phone Situation At the BT In Touch 2000 User Phone 5 is entered. do not do this YET At the BT In Touch At the BT In Touch At the BT In Touch 2000c Helpful timer whilst testing your Pendant/Emergency button Testing the range of your BT In Touch PendantCode Double beep to confirm Incoming emergency call when you Are already on the line Carer option Where you and family or friends are the CarersCarer Carer + Careline Careline Holiday Emergency sequence for ‘Carer option’ Carer + Careline option What is a careline service provider? Emergency sequence for ‘Carer + Careline’ option Careline Holiday option Careline option BT In Touch 2000 User Phone makes call direct to Careline BT In Touch 2000 package Carer emergency memo card Setting up support from a careline service provider Setting the Careline option Setting the Carer + Careline optionSee ‘Giving emergency status to numbers’, on Setting the Careline Holiday option Press 8 then 0. The display shows Caller Display BT Select ServicesCaller Display in an emergency Caller Display with Calls List See page 54 ‘Using the Divert button’To switch Call Diversion on Call Diversion Call Waiting To cancel Ring Back To set up Ring BackRing Back Call Return Three Way Calling Raised Desk and wall-mounted phone positions Wall-mounted Desk and wall-mounting General MaintenanceWithin guarantee Outside warranty BT Line Enhanced Maintenance Options for the Carer only BT Line Priority Fault Repair Service for the User onlyOrdering additional BT In Touch Pendants Replacing phone batteries Help and adviceWhat is the 3-digit code to stop Emergency sequence? No dial tone Damage liability Battery/old BT In Touch Pendant DisposalWhere do I get a new line Extension socket? Spare batteries What happens when I return home To a missed emergency call? Help and advice Number withheld After mains power loss For the complete BT In Touch 2000 package Technical specification BT In Touch 2000c Carer Phone Where to go for more information Your local doctor Your local Citizens Advice BureauInformation on carelines UK Association of Carelines Index 105 106 107 Offices worldwide