My BT In Touch Pendant does | The BT In Touch Pendant batteries |
not work | need replacing |
Help and advice
Check that you have successfully registered the BT In Touch Pendant and that your BT In Touch 2000 User Phone is properly installed with mains power, batteries and the telephone line is connected to the phone socket.
Check that the BT In Touch Pendant batteries are not low or dead - you may have to replace the BT In Touch Pendant (see next point).
The BT In Touch Pendant may not work in the particular place you are trying to use it. This may be because:
•You are too far from the BT In Touch 2000 User Phone - the maximum range in a clear line of sight, that is with no obstructions, is 50m.
•Another radio device near your home is interfering with your BT In Touch Pendant. For example a fire station very close to your home.
•Something is blocking the radio signal, such as unusually thick walls or garden obstructions like a shed or tree.
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If you see the ‘battery low’ indication on your BT In Touch Pendant (a triple flash when the Pendant button is pressed), then it is time to replace it. The batteries cannot be replaced, as the BT In Touch Pendant is a sealed unit. You will need to ring the BT In Touch Product Helpline on 0845 6011 406 or BT on Freefone 0800 800 150 to order a new BT In Touch Pendant.
Where do I get a replacement/ additional BT In Touch Pendant?
Ring the BT In Touch Product Helpline on 0845 6011 406 or BT on Freefone 0800 800
150to order a new or additional BT In Touch Pendant.
My BT In Touch 2000c Carer Phone
does not recognise when an emergency call has been made
BT In Touch relies on a Caller Display service. Check that you have successfully subscribed to a Caller Display network service, or that your network service provider has Caller Display and that they have successfully installed Caller Display onto your telephone line. Not all network service providers offer this service.
