BT In Touch 2000 - page 97

97

Help and advice

BT In Touch 2000 User Phone will continue to

dial the next emergency contact number.

Someone else is using the

telephone line in the User’s home in

the event of an emergency

If the User presses the Emergency button

(phone or Pendant) but another person is

already using the telephone line, the BT In

Touch 2000 User Phone will announce over the

loudspeaker and down the telephone line

“Emergency call. Please hang up now”.

The BT In Touch 2000 User Phone will then

wait a few seconds and attempt to start the

emergency sequence. If the person on the

telephone line has failed to hang up, the BT In

Touch 2000 User Phone will replay the

message “Emergency call. Please hang up now”.

The BT In Touch 2000 User Phone will

continue to do this until the telephone line is

clear and the emergency sequence has begun.

What happens when the emergency

call is taken by a fax, answer

machine, a busy tone or someone

receives the call but does not know

the 3-digit code?

If an emergency call sequence begins and the

call is picked-up but the emergency code (555)

is not entered within 1 minute, the BT In Touch

2000 User Phone will dial the next emergency

contact number. The BT In Touch 2000 User

Phone will continue to do this until a Carer has

entered the emergency code (555) or the User

ends the sequence by pressing and holding down

the Cancel button for longer than 2 seconds.

What happens when I return home

to a missed emergency call?

If you have missed an emergency call, then the

emergency light on your BT In Touch 2000c

Carer Phone will be flashing and beeping.

You may wish to ring round the other Carer

contact numbers to establish who took control of

the emergency- the BT In Touch 2000 User Phone

would have continued the emergency sequence

until the emergency code (555) was entered.

If no-one has entered the 3-digit code, the BT

In Touch 2000 User Phone will continue the

emergency sequence and you may shortly

receive a new emergency call.

Contents

Main BT In Touch 2000 package Please note Contents Page Welcome to the BT In Touch 2000 package How the BT In Touch 2000 package works Basic emergency sequence Page Page Unpacking When unpacking you should have: In the unlikely event that anything is missing, please contact your place of purchase immediately. Safety instructions Page Page Page Page 1Plan where you will put your BT In Touch 2000 User Phone 2Install (or replace) the batteries Setting up your BT In Touch 2000 User Phone 3Connect the telephone line cord 4Select ringer volume 5Select ringer tone 6Connect the power cable 7Uncoil the pendant receiver aerial 8Positioning your BT In Touch 2000 User Phone 9Setting time and date (with Caller Display) 0Setting time and date (manually) Page Setting up the emergency facility on your BT In Touch 2000 User Phone Entering emergency contact phone numbers Giving emergency status to numbers Page Changing Quickdial memory numbers Page Registering your BT In Touch Pendant(s) Registering your BT In Touch Pendant BT In Touch Pendants Using the BT In Touch Pendant to answer calls BT In Touch Pendant battery low warning Registering a replacement BT In Touch Pendant Emergency announcements Status announcements Starting an emergency call What the User will hear during an The BT In Touch 2000 User Phone in an emergency Cancelling an emergency call at the BT In Touch 2000 User Phone Someone else is using the telephone line in the Users home in the event of an emergency The BT In Touch 2000 User Phone in normal use Making and receiving calls Using handsfree Redial Calls button and Calls List Page Using the R (Recall) button Secrecy Directory Page Using your Cancel button to stop an emergency call Optional settings of the BT In Touch 2000 User Phone Page Returning your BT In Touch 2000 User Phone to its factory settings Page Page Page Page Setting up your BT In Touch 2000c Carer Phone 1Plan where you will put your BT In Touch 2000c Carer Phone The phone should be within 2 metres of a phone socket. 2Install (or replace) the batteries 3Connect the telephone line cord 4Select ringer volume 5Select ringer tone 6Connect the power cable 7Positioning your BT In Touch 2000c Carer Phone 8Setting time and date (with Caller Display) 9Setting time and date (manually) Storing User numbers in your BT In Touch 2000c Carer Phone Giving emergency status to numbers Using the Divert button Page Answering an emergency call The BT In Touch 2000c Carer Phone in an emergency Call handling options to help the Carer during an emergency call Making a further call whilst engaged on an emergency call Cancelling the flashing emergency calls Receiving an emergency call whilst already engaged on another call Returning home to a missed The BT In Touch 2000c Carer Phone in normal use Making and receiving calls Receiving a call from the User Using handsfree Redial Calls button and Calls List Page Using the Quickdial memories Using the R (Recall) button Secrecy Directory To use your Cancel button Optional settings for the BT In Touch 2000c Carer Phone A simple test of your BT In Touch 2000 package to test that it has been installed correctly Testing your BT In Touch 2000 package in an emergency situation User Phone Carer Phone Page Page Page Testing the range of your BT In Touch Pendant Helpful timer whilst testing your Pendant/Emergency button Incoming emergency call when you are already on the line Returning home to a missed 1. Carer option BT In Touch 2000 package - 4 Carer options Emergency sequence for Carer option 2. Carer + Careline option* Emergency sequence for Carer + Careline option 3. Careline option* 4. Careline Holiday option* Emergency sequence for Careline or Careline Holiday options 80 4 Carer options Carer emergency memo card BT In Touch 2000 package For all technical product enquiries, ring the BT Product Helpline on 0845 6011 406. Emergency sequence for Carers Setting up support from a careline service provider How to subscribe to your careline service provider Talking to the careline service provider in an emergency Setting the Carer + Careline option Setting the Careline option Setting the Careline Holiday option Returning the BT In Touch 2000 User Phone to its factory settings BT Select Services Caller Display Call Diversion Call Waiting Ring Back Three Way Calling 1471 Call Return Desk and wall-mounted phone positions Raised Wall-mounted Page Maintenance General Service Page What is the 3-digit code to stop the emergency sequence? Emergency calls No dial tone Replacing phone batteries Help and advice Page Page My BT In Touch Pendant does not work The BT In Touch Pendant batteries need replacing Where do I get a replacement/ additional BT In Touch Pendant? My BT In Touch 2000c Carer Phone does not recognise when an emergency call has been made Number withheld After mains power loss Technical specification for the complete BT In Touch 2000 package BT In Touch Pendant BT In Touch 2000 User Phone BT In Touch 2000c Carer Phone Where to go for more information Information on carelines Index Page Page Page Offices worldwide