Calling tasks

Shared lines

Shared lines

Your system administrator might ask you to use a shared line if you:

Have multiple phones and want one phone number

Share call-handling tasks with coworkers

Handle calls on behalf of a manager

Remote-in-use icon

The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Call information and Barge

Phones that share a line each display information about calls that are placed and received on the shared line. This information can include caller ID and call duration. See the Privacy section for exceptions.

When call information is visible, you and the coworkers who share a line can use Barge or cBarge to join a call.

Related Topics

Privacy and shared lines, on page 51

Barge, cBarge, and shared lines

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. Calls must be nonprivate calls.

Depending on how your phone is configured, you can add yourself to a nonprivate call on a shared line by using either cBarge or Barge:

cBarge converts the call into a standard conference, which allows you to add new participants.

Barge enables you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.

Related Topics

Shared lines, on page 50

Conference calls, on page 32

Single-button and multitouch Barge

Your system administrator determines whether the barge feature on your phone operates as a single-button or multitouch feature.

Single-button barge allows you to press a line button to barge a call (if only one call is on the line).

 

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Cisco Systems A03D600GA2 Shared lines, Remote-in-use icon, Call information and Barge, Barge, cBarge, and shared lines