Cisco Systems OL-5461-02 appendix Recommended Action Restart the Cisco MGM client

Appendix B Error Messages

Cisco MGM Client Error and Warning Messages

Error Message EID-310: Graph is not available at this time.

Recommended Action The graph could not be started because the NE could not be contacted. Verify that the NE is available and retry.

Error Message EID-311: BER statistics are not available at this time.

Recommended Action The bit error rate (BER) window could not be opened because the NE could not be contacted. Verify that the NE is available and retry.

Error Message EID-312: The table will be sorted on the Time Stamp column to show new rows. Press OK to sort. You can cancel and sort the table by time stamp later to see the new rows.

Recommended Action If you click Cancel, the rows are not sorted in chronological order. If you click OK, the rows are sorted in chronological order and the latest rows appear on top.

Error Message EID-313: Cannot get system information from the NE. Check IP connectivity to the NE and restart the Node View.

Recommended Action The SNMP query for system contact and location is not reaching the NE. After IP connectivity to the NE is restored, reopen the Node View window. The correct system contact and location information will appear.

Error Message EID-314: Cannot retrieve NE data from the server.

Recommended Action Restart the Cisco MGM client.

Error Message EID-315: Error retrieving data from the database.

Recommended Action Restart the Cisco MGM client and retry. Also, check the available memory on the server workstation.

Error Message EID-316: Error while setting filter criteria in the database.

Recommended Action Restart the Cisco MGM client and retry.

Error Message EID-317: Error while adding filter criteria in the database.

Recommended Action Restart the Cisco MGM client and retry.

Error Message EID-318: Error while retrieving the total number of rows from the database.

Recommended Action Restart the Cisco MGM client and retry.

Cisco Media Gateway Manager 5.0 User Guide

B-20 OL-5461-02