Cisco Systems OL-5461-02 appendix Recommended Action None

Appendix B Error Messages

Cisco MGM Server Error Messages

Error Message EID-2212: Software download operation failed because of invalid path parameter.

Recommended Action Verify that the path name (representing the path on the TFTP server where the catalog.txt file is located) has the correct format.

Error Message EID-2214: NE User Management failed - Selected user doesn’t exist on NE ID.

Recommended Action None.

Error Message EID-2217: NE User Management failed - Duplicated username for NE ID.

Recommended Action Retry the operation and verify that the username is not already present in the NE User Access Administration table.

Error Message EID-2218: NE User Management failed - Super user cannot be modified or deleted on NE ID.

Recommended Action You tried to delete or modify a SuperUser that had an active connection open. Use the following procedure to correct the error:

Step 1 Open the NE Active Users Table and disconnect the SuperUser connection.

Step 2 Retry the operation.

Note You cannot delete a SuperUser.

Error Message EID-2219: Performance Monitoring Task (date and time) not completed because of Agent busy on NE ID.

Recommended Action This error occurs when the agent on the NE is busy. Make sure that the agent on the NE is not overloaded.

Error Message EID-2221: Performance Monitoring task failed to connect to NE ID.

Recommended Action Make sure that the log in information is correct. If the problem persists, contact Cisco technical support.

Error Message EID-3015: Cannot start collector.

Recommended Action Open the Control Panel. Expand MGM and PM Service. Stop and restart the PM service. If the problem persists, contact the Cisco MGM administrator.

Cisco Media Gateway Manager 5.0 User Guide

OL-5461-02 B-81