Service Tag and Microsoft Windows License | Dell 690 guide

	•	Service Tag and Express Service Code	Service Tag and Microsoft® Windows® License
	• Microsoft Windows License Label
			These labels are located on your computer.
			• Use the Service Tag to identify your computer when you use
			support.dell.com or contact technical support.
			• Enter the Express Service Code to direct your call when
			contacting technical support.

	•	Solutions — Troubleshooting hints and tips, articles from technicians, and	Dell Support Website — support.dell.com
		online courses, frequently asked questions
	• Community — Online discussion with other Dell customers
	• Upgrades — Upgrade information for components, such as memory, the
		hard drive, and the operating system	NOTE: Select your region to view the appropriate support site.
	•	Customer Care — Contact information, service call and order status,
		warranty, and repair information
	• Service and support — Service call status and support history, service
		contract, online discussions with technical support
	• Reference — Computer documentation, details on my computer		NOTE: Corporate, government, and education customers can also use
		configuration, product specifications, and white papers
		configuration, product specifications, and white papers	the customized Dell Premier Support website at
	• Downloads — Certified drivers, patches, and software updates		the customized Dell Premier Support website at
			premier.support.dell.com.
	• Desktop System Software (DSS)— If you reinstall the operating system for		premier.support.dell.com.

		your computer, you should reinstall the DSS utility prior to installing any
		drivers. DSS provides critical updates for your operating system and support
		for Dell™ 3.5-inch USB floppy drives, optical drives, and USB devices. DSS is
		necessary for correct operation of your Dell computer. The software
		automatically detects your computer and operating system and installs the
		updates appropriate for your configuration.
			To download Desktop System Software, go to support.dell.com.
	•	Service call status and support history	Dell Premier Support Website — premier.support.dell.com
	• Top technical issues for my computer
	•	Frequently asked questions	The Dell Premier Support website is customized for corporate,
	•	File downloads
	•	File downloads	government, and education customers. This website may not be
	• Details on my computer configuration
	• Details on my computer configuration		available in all regions.
	• Service contract for my computer		available in all regions.
	• Service contract for my computer

	•	How to use Windows XP	Windows Help and Support Center
	• How to work with programs and files
	• How to personalize my desktop		1. Click the Start button and click Help and Support.
			1. Click the Start button and click Help and Support.
			2. Type a word or phrase that describes your problem and click the
			arrow icon.
			3. Click the topic that describes your problem.
			4. Follow the instructions on the screen.

	•	How to reinstall my operating system	Operating System CD
			NOTE: The Operating System CD may be optional and may not ship with
			your computer.
			The operating system is already installed on your computer. To reinstall
			your operating system, use the Operating System CD. See Reinstalling
			Windows XP .
			After you reinstall your operating system, use the Drivers and Utilities
			CD (ResourceCD) to reinstall drivers for the devices that came with your
			computer (see Using the Drivers and Utilities CD).

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Dell 690 manual Service Tag and Microsoft Windows License, Premier.support.dell.com

Contents

Dell Precision Workstation 690 Users Guide Front View About Your Computer Back View Back Panel Connectors Setup Options System Board Components Inside View Fanfront Device Color SLOT1PCIE Alert Standard Format Advanced FeaturesLegacySelect Technology Control Manageability Chassis Intrusion Detection Option SettingsSecurity Dell OpenManage Client Instrumentation System Password Password ProtectionAssigning a System Password Deleting or Changing an Existing System Password Typing Your System Password Assigning an Administrator Password Administrator PasswordDeleting or Changing an Existing Administrator Password System Setup Screens System SetupDisabling a Forgotten Password and Setting a New Password Entering System Setup Diskette drive System Setup Options PS/2 Security Option Settings Boot MenuSelecting the Boot Device for the Current Boot Memory Key Clearing Forgotten PasswordsChanging Boot Sequence for Future Boots Booting to a USB Device Jumper Setting Description Clearing Cmos Settings Ieee Power ManagementSleep Mode Wake-Up Methods Windows XP Hyper-Threading and Dual-Core Technology RAID Level About RAID Configurations Configuring Your Computer for RAID RAID Configuration Utility Performing Configuration Tasks RAID Configuration and Management Synchronizing a RAID Volume Virtual Disk Creating a RAID Level 1 ConfigurationCreating a Second RAID Volume Viewing RAID Volume Properties Deleting a RAID Volume Activating a RAID VolumeReplacing and Rebuilding a Degraded RAID Volume About the Battery BatteryRemoving the Battery Replacing the Battery Before Working Inside Your Computer Before You BeginRecommended Tools Turning Off Your Computer Back to Contents Cards Installing an Expansion CardExpansion Card Support Page Page Page Removing an Expansion Card Page Page Page Page Page Page Page Page Removing the Optional Graphics Riser Card Replacing the Optional Graphics Riser Card Read Write Rewritable How to Copy a CD or DVDUsing Blank CDs and DVDs Copying CDs and DVDs Helpful Tips Floppy Drive Cleaning Your ComputerComputer, Keyboard, and Monitor Mouse CDs and DVDs Removing the Processor ProcessorPage Installing the Processor Page Back to Contents Power Cable Connectors General Drive Installation GuidelinesDrives Hard Drive SAS Data Cable ConnectorsRemoving a Hard Drive Hard Drive Bays Page Installing a Hard Drive Hard Drive Bays Page Page Removing a Fifth Sata Hard Drive Optional Installing a Fifth Sata Hard Drive Optional Page Drive Panels Removing a Drive-Panel Insert Removing the Drive Panel Replacing a Drive-Panel Insert Removing a Floppy Drive Replacing the Drive PanelPage Installing a Floppy Drive Page Removing a Media Card Reader Media Card Reader Installing a Media Card Reader Page Removing a CD/DVD Drive CD/DVD DrivePage Installing a CD/DVD Drive Back to Contents FCC Class B FCC Notice U.S. Only Support.dell.com Information About Your ComputerFinding Information What Are You Looking For? Find It Here Premier.support.dell.com Service Tag and Microsoft Windows License Computer Information SpecificationsMicroprocessor Memory Expansion Bus ConnectorsAudio Controllers Physical PowerKey Combinations Controls and Lights Environmental Ftp.dell.com Online ServicesGetting Help Technical Assistance Technical Support Service Problems With Your OrderAutoTech Service Automated Order-Status Service Contacting Dell Before You Call Australia Sydney Antigua and BarbudaArgentina Buenos Aires Aruba Cayman Islands Canada North YorkOntario 011 Ecuador Denmark CopenhagenDominica Dominican Republic Hong Kong GrenadaGuatemala Guyana Website support.euro.dell.com Luxembourg Japan KawasakiKorea Seoul Latin America Nicaragua Netherlands AntillesNetherlands Amsterdam New Zealand Website support.ap.dell.com South Africa Website support.euro.dell.com Singapore Singapore005 Website support.euro.dell.com Slovakia Prague Customer Care Bracknell Website support.ap.dell.com ThailandTrinidad/Tobago Turks and Caicos Islands Venezuela Virgin Islands C D E F G H I K L M N O P R S T U V W X Z Glossary Docking device See APR Device driver See driverPage Page NIC See network adapter Page System tray See notification area Video resolution See resolution Panel Components PanelRemoving the I/O Panel Replacing the I/O Panel Fully Buffered Dimm FBD Memory Overview Memory Installing Memory Without Memory Riser Cards Memory Installation Without Memory Riser CardsPage Page Removing Memory Without Memory Riser Cards Memory Installation With Optional Memory Riser Cards Installing Memory With Optional Memory Riser Cards Page Page Removing Memory With Optional Memory Riser Cards Page Page Back to Contents Removing the Power Supply Power Supply Replacing the Power Supply Removing the Computer Cover Back to Contents Replacing the Computer Cover ALERT! Cover was previously removed Installing the Speaker Optional Back to Contents Attaching the Computer Stand Computer Stand Removing the Computer Stand Removing the Chassis Intrusion Switch Chassis Intrusion SwitchReplacing the Chassis Intrusion Switch Resetting the Chassis Intrusion Detector Removing the System Board System BoardPage Replacing the System Board Back to Contents Dell Precision Workstation 690 Users Guide Power Problem Description Suggested Resolution Light Tools to Help Solve ProblemsDiagnostic Lights Diagnostic Light Codes Before Post Light Pattern Problem Description Suggested Resolution Diagnostic Light Codes During Post Code Cause Beep Codes Click the Change or Remove Program icon Error Messages Data error See Drive Problems No boot device available Time-of-day clock stopped Time-of-day not set Read fault Requested sector not found Reset failedWrite fault Sector not found Write fault on selected drive Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Option Function What Is a Driver?Dell Diagnostics Main Menu Drivers Identifying Drivers Reinstalling Drivers and UtilitiesUsing Windows XP Device Driver Rollback Using the Drivers and Utilities CD Restoring Your Operating System Using Microsoft Windows XP System RestoreManually Reinstalling Drivers Creating a Restore Point Click Performance and Maintenance Using Dell PC Restore by SymantecUndoing the Last System Restore Enabling System Restore Removing Dell PC Restore Using the Operating System CDBefore You Begin Software and Hardware Incompatibilities Reinstalling Windows XP Card Problems Solving ProblemsTroubleshooting Tips Battery Problems Test the cards Card Fan ProblemsDrive Problems Test the graphics card Problems writing to a CD/DVD-RW drive Mail, Modem, and Internet ProblemsCD and DVD drive problems Hard drive problems Ensure that the Ieee 1394 device is recognized by Windows Ieee 1394 Device ProblemsVerify that the modem is communicating with Windows Ensure that the Ieee 1394 device is properly connected Lockups and Software Problems Keyboard Problems No drive letter is assigned Media Card Reader ProblemsOther software problems Solid blue screen appears Mouse Problems Memory Problems Restart the computer and log on to the network again Network ProblemsPower Problems If the power light is blinking amber Verify that the printer is recognized by Windows Printer ProblemsSerial or Parallel Device Problems Check the Diagnostic Lights See Dell Diagnostics No sound from speakers Sound and Speaker ProblemsNo sound from headphones Run the speaker diagnostics Reinstall the audio driver If the screen is blank Video and Monitor ProblemsIf the screen is difficult to read Back to Contents Start the Files and Settings Transfer Wizard Features of Microsoft Windows XPTransferring Information to a New Computer Click Files and Settings Transfer Wizard Start Menu Switching to Microsoft Windows Classic ViewChoosing a Wallpaper Desktop Creating Shortcuts Choosing a Screen SaverChoosing a Desktop Theme Creating and Arranging Shortcuts Click Clean Desktop Now Desktop Cleanup WizardSetting Up a Home and Office Network Connecting to a Network Adapter Click Checklist for creating a network Network Setup Wizard