
• | Service Tag and Express Service Code | Service Tag and Microsoft® Windows® License | |
• Microsoft Windows License Label |
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| These labels are located on your computer. | |
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| • Use the Service Tag to identify your computer when you use | |
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| support.dell.com or contact technical support. | |
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| • Enter the Express Service Code to direct your call when | |
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| contacting technical support. | |
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• | Solutions — Troubleshooting hints and tips, articles from technicians, and | Dell Support Website — support.dell.com | |
| online courses, frequently asked questions |
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• Community — Online discussion with other Dell customers |
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• Upgrades — Upgrade information for components, such as memory, the |
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| hard drive, and the operating system | NOTE: Select your region to view the appropriate support site. | |
• | Customer Care — Contact information, service call and order status, | ||
| warranty, and repair information |
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• Service and support — Service call status and support history, service |
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| contract, online discussions with technical support |
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• Reference — Computer documentation, details on my computer | NOTE: Corporate, government, and education customers can also use | ||
| configuration, product specifications, and white papers | ||
| the customized Dell Premier Support website at | ||
• Downloads — Certified drivers, patches, and software updates | |||
premier.support.dell.com. | |||
• Desktop System Software (DSS)— If you reinstall the operating system for | |||
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| your computer, you should reinstall the DSS utility prior to installing any |
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| drivers. DSS provides critical updates for your operating system and support |
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| for Dell™ |
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| necessary for correct operation of your Dell computer. The software |
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| automatically detects your computer and operating system and installs the |
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| updates appropriate for your configuration. |
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| To download Desktop System Software, go to support.dell.com. | |
• | Service call status and support history | Dell Premier Support Website — premier.support.dell.com | |
• Top technical issues for my computer |
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• | Frequently asked questions | The Dell Premier Support website is customized for corporate, | |
• | File downloads | ||
government, and education customers. This website may not be | |||
• Details on my computer configuration | |||
available in all regions. | |||
• Service contract for my computer | |||
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• | How to use Windows XP | Windows Help and Support Center | |
• How to work with programs and files |
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• How to personalize my desktop | 1. Click the Start button and click Help and Support. | ||
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| 2. Type a word or phrase that describes your problem and click the | |
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| arrow icon. | |
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| 3. Click the topic that describes your problem. | |
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| 4. Follow the instructions on the screen. | |
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• | How to reinstall my operating system | Operating System CD | |
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| NOTE: The Operating System CD may be optional and may not ship with | |
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| your computer. | |
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| The operating system is already installed on your computer. To reinstall | |
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| your operating system, use the Operating System CD. See Reinstalling | |
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| Windows XP. | |
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| After you reinstall your operating system, use the Drivers and Utilities | |
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| CD (ResourceCD) to reinstall drivers for the devices that came with your | |
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| computer (see Using the Drivers and Utilities CD). | |
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