Troubleshooting Your System, Using System Diagnostics | Dell M820

General Memory Module Installation Guidelines	55
Mode-Specific Guidelines	56
Sample Memory Configurations	57
Removing Memory Modules	61
Installing Memory Modules	62
NVRAM Backup Battery	63
Replacing The NVRAM Backup Battery	63
Storage Controller Card/PCIe Extender Card	64
Removing The Storage Controller Card/PCIe Extender Card	65
Installing The Storage Controller Card/PCIe Extender Card	67
4 Troubleshooting Your System	68
Safety First—For You and Your System	68
Troubleshooting System Memory	68
Troubleshooting Hard Drives	69
Troubleshooting USB Devices	69
Troubleshooting An Internal SD Card	70
Troubleshooting Processors	70
Troubleshooting The Blade System Board	71
Troubleshooting The NVRAM Backup Battery	71
5 Using System Diagnostics	72
Dell Online Diagnostics	72
Dell Embedded System Diagnostics	72
When To Use The Embedded System Diagnostics	72
Running The Embedded System Diagnostics	73
System Diagnostic Controls	73
6 Jumpers And Connectors	74
System Board Jumper Settings	74
System Board Connectors	75
Disabling A Forgotten Password	76
7 Technical Specifications	78
8 System Messages	81
LCD Status Messages	81
Viewing LCD Messages	81
Removing LCD Messages	81
System Error Messages	81
Warning Messages	154
Diagnostic Messages	154

Image 5

Dell M820 owner manual Troubleshooting Your System, Using System Diagnostics, Jumpers And Connectors

Contents

Dell PowerEdge M820 Systems Page Contents Page Using System Diagnostics Troubleshooting Your SystemJumpers And Connectors Technical Specifications System Messages Getting Help Hard-Drive/SSD Indicator Patterns Front-Panel Features And IndicatorsUsing USB Diskette or USB DVD/CD Drives Other Information You May Need Drive-Status Condition Indicator PatternPage Using The System Setup And Boot Manager Entering System Setup Choosing The System Boot ModeResponding To Error Messages Using The System Setup Navigation Keys System Bios Screen System Setup OptionsSystem Setup Main Screen System Information Screen Memory Settings Screen Processor Settings Screen Menu Item Description Boot Mode Boot Settings Screen Integrated Devices Screen Serial Communications Screen System Profile Settings Screen System Security Screen Miscellaneous Settings System And Setup Password Features Assigning a System And/Or Setup Password Operating With a Setup Password Enabled Using Your System Password To Secure Your System Using The Boot Manager Navigation Keys Entering The Uefi Boot Manager Uefi Boot Menu Boot Manager ScreenMenu Item Description Select Uefi Boot Embedded System Management Entering The iDRAC Settings Utility IDRAC Settings Utility Removing The Blade Removing And Installing a BladeRecommended Tools Removing and Installing the Blade Installing a Full-Height Blade Opening The Blade Opening And Closing The Blade Closing The Blade Inside The Blade Removing The Cooling Shroud Cooling Shroud Hard Drives/SSDs Installing The Cooling Shroud Removing a Hard Drive/PCIe SSD Shutdown Procedure For Servicing a Hard Drive/PCIe SSD Installing a Hard Drive/PCIe SSD Configuring The Boot Drive Removing The Hard-Drive/SSD Backplane Hard Drive/SSD BackplanePage Installing The Hard-Drive/SSD Backplane Removing a Mezzanine Card Mezzanine Card Installation GuidelinesModule Mezzanine Cards Removing and Installing a Mezzanine Card Installing a Mezzanine Card Removing The Network Daughter Card/LOM Riser Card Network Daughter Card/LOM Riser Card Replacing The SD Card Installing The Network Daughter Card/LOM Riser CardManagement Riser Card Replacing The Internal USB Key Internal USB Key Replacing The SD vFlash Card SD vFlash Card Removing a Processor/DIMM Blank Processor/DIMM Blank Removing and Installing a Processor/DIMM Blank Installing a Processor/DIMM Blank Removing a Processor Processors Removing and Installing a Heat Sink Processor Shield Opening and Closing Lever Sequence Removing and Installing a Processor Installing a Processor Removing The System Board System Board Removing and Installing the System Board Installing The System Board System Memory Memory channels are organized as follows Dimm General Memory Module Installation Guidelines Advanced ECC Lockstep Mode-Specific Guidelines Memory Mirroring Sample Memory Configurations 1600 MT/s Memory Configurations Four Processors Page Removing Memory Modules Installing Memory Modules Replacing The Nvram Backup Battery Nvram Backup Battery Storage Controller Card/PCIe Extender Card Replacing the Nvram Backup Battery Removing The Storage Controller Card/PCIe Extender Card Screws Storage controller card Tabs Connector Removing and Installing a PCIe Extender Card Installing The Storage Controller Card/PCIe Extender Card Troubleshooting Your System Troubleshooting USB Devices Troubleshooting Hard Drives Troubleshooting Processors Troubleshooting An Internal SD Card Troubleshooting The Nvram Backup Battery Troubleshooting The Blade System Board When To Use The Embedded System Diagnostics Dell Online Diagnostics Dell Embedded System Diagnostics Displayed if at least one event description is recorded Running The Embedded System DiagnosticsSystem Diagnostic Controls System Board Jumper Settings Jumpers And Connectors System Board Connectors System Board Connectors CPU2 Disabling a Forgotten PasswordPage Technical Specifications Connectors Internal For temperatures between 35 C and 40 C, de-rate LCD Status Messages System Error MessagesViewing LCD Messages Removing LCD Messages AMP0300 Message Error CodeDetails Action AMP0306 AMP0304AMP0307 AMP0308 AMP0312 Message AMP0309 MessageAMP0310 Message AMP0314 Message AMP0313 MessageAMP0315 Message AMP0316 Message AMP0319 Message AMP0318 MessageAMP0320 Message AMP0321 Message ASR0001 Message ASR0000 MessageASR0002 Message ASR0003 Message ASR0101 Message ASR0100 MessageASR0102 Message ASR0103 Message ASR0106 Message ASR0105 MessageASR0107 Message BAT0000 Message BAT0010 Message BAT0007 MessageBAT0012 Message BAT0014 Message CBL0006 Message BAT0019 MessageCPU0000 Message CPU0001 Message CPU0004 Message CPU0003 MessageCPU0005 Message CPU0006 Message CPU0023 Message CPU0010 MessageCPU0100 Message CPU0101 Message CPU0202 Message CPU0200 MessageCPU0201 Message CPU0700 Message CPU0203 MessageCPU0204 Message CPU0703 Message CPU0701 MessageCPU0702 Message CPU0802 Message CPU0704 MessageCPU0801 Message CPU0804 Message CPU0803 MessageCPU0805 Message CPU0806 Message HWC1001 Message CPU0816 MessageHWC1002 Message HWC1005 Message HWC1015 Message HWC1010 MessageHWC2006 Message HWC2008 Message HWC3004 Message HWC3002 MessageHWC4000 Message HWC4002 Message HWC5001 Message HWC4015 MessageHWC5002 Message HWC5004 Message HWC5032 Message HWC5031 MessageHWC5034 Message HWC5036 Message HWC7004 Message HWC7002 MessageHWC7006 Message HWC7008 Message MEM0000 Message LNK2700 MessageMEM0001 Message MEM0002 Message MEM0007 Message MEM0005 MessageMEM0009 Message MEM0010 Message MEM0702 Message MEM0701 MessageMEM1001 Message MEM1003 Message MEM1205 Message MEM1016 MessageMEM1206 Message MEM1208 Message MEM8000 Message MEM7002 MessageOSE0000 Message OSE0001 Message OSE1001 Message OSE0005 MessageOSE1003 Message OSE1005 Message PCI1304 Message PCI1302 MessagePCI1306 Message PCI1308 Message PCI1318 Message PCI1316 MessagePCI1320 Message PCI1322 Message PCI1346 Message PCI1344 MessagePCI1348 Message PCI1350 Message PCI1358 Message PCI1356 MessagePCI1360 Message PCI1362 Message PCI3000 Message PCI2002 MessagePCI3002 Message PCI3004 Message PCI3012 Message PCI3010 MessagePCI3014 Message PDR0001 Message PDR1002 Message PDR1001 MessagePDR1016 Message PDR1024 Message PST0130 Message PST0129 MessagePST0131 Message PST0132 Message PST0135 Message PST0134 MessagePST0136 Message PST0137 Message PST0140 Message PST0139 MessagePST0141 Message PST0142 Message PST0194 Message PST0193 MessagePST0195 Message PST0196 Message PSU0001 Message PST0256 MessagePSU0002 Message PSU0003 Message PSU0006 Message PSU0005 MessagePSU0007 Message PSU0008 Message PSU1201 Message PSU0031 MessagePSU1202 Message PSU1203 Message PWR1002 Message PWR1001 MessagePWR1003 Message PWR1004 Message PWR1007 Message PWR1006 MessagePWR1008 Message RFM1003 Message RFM1008 Message RFM1006 MessageRFM1014 Message RFM1016 Message RFM1026 Message RFM1024 MessageRFM1032 Message RFM1034 Message RFM1205 Message RFM1203 MessageRFM2001 Message RFM2002 Message Action Close the fan area. Check system logs Security may be compromised SEC0033 Message SEC0031 MessageSEC0040 Message SEC0041 Message Password policies SEC0610 Message SEC0608 MessageSEL0002 Message SEL0006 Message SEL1209 Message SEL1204 MessageSEL1211 Message SEL1300 Message SEL1308 Message SEL1306 MessageSEL1501 Message SEL1502 Message SEL1510 Message SEL1508 MessageSEL9900 Message SWC4004 Message TMP0100 Message SWC5001 MessageTMP0101 Message TMP0102 Message TMP0106 Message TMP0104 MessageTMP0107 Message TMP0108 Message TMP0112 Message TMP0110 MessageTMP0113 Message TMP0114 Message TMP0119 Message TMP0118 MessageTMP0120 Message TMP0121 Message TMP0128 Message TMP0126 MessageTMP0130 Message TMP0132 Message VLT0101 Message TMP0134 MessageVLT0100 Message VLT0104 Message VLT0102 MessageVLT0103 Message VLT0202 Message VLT0200 MessageVLT0201 Message VLT0206 Message VLT0203 MessageVLT0204 Message VLT0209 Message VLT0207 MessageVLT0208 Message VLT0213 Message VLT0210 MessageVLT0212 Message VLT0216 Message VLT0214 MessageVLT0215 Message VLT0220 Message VLT0218 MessageVLT0219 Message VLT0224 Message VLT0221 MessageVLT0222 Message VLT0227 Message VLT0225 MessageVLT0226 Message VLT0231 Message VLT0228 MessageVLT0230 Message VLT0234 Message VLT0232 MessageVLT0233 Message Alert Messages Diagnostic Messages Contacting Dell Getting Help