Emerson ATCA-7150 manual Resources, Contacting Emerson Network Power for Technical Support, 100

Troubleshooting

zAnalyze the alarm of high level and then that of low level.

Analyze the alarm of high level, such as critical alarm or major alarm. Then, analyze the alarm of low level, such as minor alarm or warning alarm.

A.4 Resources

You can use the following resources for troubleshooting:

zLEDs

The ATCA-7150 suite provides the following LEDs:

—Out of Service (OOS) LED

—In Service (IS) LED

—Attention (ATN) LED

—Hotswap (H/S) LED

—Hard Disk (HDD) LED

In addition, the external GE daughter card provides network port LEDs (for two Ethernet interfaces). The external FC daughter card provides FC status LEDs (for two FC interfaces). You can monitor the LEDs to diagnose the current status of the ATCA-7150 suite. For details on the LEDs of the ATCA-7150 suite, see the LED section in the ATCA-7150 Installation and Use manual.

zGenerating error codes and alarm signals

Error codes and alarm signals help you to further locate and remove the faults.

A.5 Contacting Emerson Network Power for

Technical Support

If a problem persists after you handle it under the guidance of this document, contact the local office or Customer Service Center of Emerson Network Power to obtain timely technical support. Before you report the problem to Emerson Network Power engineer, collect the following information:

zDetailed name and address of the customer

zContact person and telephone number

zTime when the fault occurred

100 ATCA-7150 and RTM-ATCA-7150 Getting Started (6806800G42B)