Customer Support
Control Techniques Americas LLC 12005 Technology Drive
Eden Prairie, Minnesota
Telephone: (952)
It is Control Techniques’ goal to ensure your greatest possible satisfaction with the operation of our products. We are dedicated to providing fast, friendly, and accurate assistance. That is why we offer you so many ways to get the support you need. Whether it’s by phone, fax or modem, you can access Control Techniques support information 24 hours a day, seven days a week. Our wide range of services include:
FAX | (952) |
You can FAX questions and comments to Control Techniques. Just send a FAX to the number listed above.
Website and Email | www.emersonct.com |
Website: www.emersonct.com
Email: info@emersonct.com
If you have Internet capabilities, you also have access to technical support using our website. The website includes technical notes, frequently asked questions, release notes and other technical documentation. This direct technical support connection lets you request assistance and exchange software files electronically.
Technical Support | (952) |
Email: service@emersonct.com
Control Techniques’ “Motion Made Easy” products are backed by a team of professionals who will service your installation. Our technical support center in Eden Prairie, Minnesota is ready to help you solve those occasional problems over the telephone. Our technical support center is available 24 hours a day for emergency service to help speed any problem solving. Also, all hardware replacement parts, if needed, are available through our customer service organization.
When you call, please be at your computer, with your documentation easily available, and be prepared to provide the following information:
•Product version number, found by choosing About from the Help menu
•The type of controller or product you are using
•Exact wording of any messages that appear on your screen
•What you were doing when the problem occurred
•How you tried to solve the problem
Need
Training Services | (952) |
Email: training@emersonct.com
Control Techniques maintains a highly trained staff of instructors to familiarize customers with Control Techniques’ “Motion Made Easy” products and their applications. A number of courses are offered, many of which can be taught in your plant upon request.
Application Engineering | (952) |
Email: service@emersonct.com
An experienced staff of factory application engineers provides complete customer support for tough or complex applications. Our engineers offer you a broad base of experience and knowledge of electronic motion control applications.
iii
