Epsilon
Error Messages
PowerTools Pro will
The table below list the of common problems you might encounter when working with PowerTools Pro software along with the error message displayed, the most likely cause and solution.
Problem/Message | Cause | Solution | |
| Check the serial connection to the device and | ||
The attempted operation has been cancelled. | Loss of serial communications. | ||
try operation again. | |||
(see fault: No device selected) |
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The attached device(s) do not have valid | Attempting to broadcast to drive without | Program each drive individually. | |
revisions, or do not have matching revisions. | matching firmware revisions. | ||
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Unable to communicate with device [Address | The device that you are attempting to | Check all connections and verify that you are | |
x] | communicate with is no longer available. | using the correct baud rate then try again. | |
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The specified drive type (name) does not | The drive type you selected in the “Drive | Change the drive type selected in the “Drive | |
match the actual drive type (name). Please | Type” list box does not match the drive you | Type” list box to match the drive you are | |
make necessary corrections. | are downloading to. | downloading to. | |
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This error is caused When you attempting to | Disconnect the device(s) that has been | ||
(address). When trying to program more than | perform an upload or download to multiple | ||
specified and try the operation again or | |||
one drive, only EMC drives of the same type | drives and one or more of the drives are not | ||
program each device individually. | |||
can be attached to the network. | the same type. | ||
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You have changed a parameter which will |
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not take effect until the drive has been |
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rebooted. Before you reboot the drive, you | See message. | Yes/No. | |
will need to save your setup to NVM. Do you |
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wish to save your setup to drive NVM now? |
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(Operation Name) The attempted operation | Communication error. | Retry operation. Check connection to drive. | |
has been cancelled. | |||
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Invalid entry. The entry exceeds the precision |
| Enter a value within the range of that field. | |
allowed by this field. The finest resolution | Entered a value out of range. | The status bar displays information on the | |
this field accepts is (value). |
| currently selected object or action. | |
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The device was disconnected during the | Connection to the device was lost (a | Check the connection to the device and try | |
upload. The upload was not complete. | occurred). | again. | |
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The device was disconnected during the | Connection to the device was lost (a | Check the connection to the device and try | |
download. The download was not complete. | occurred). | again. | |
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| Check all connections. | |
No device selected. | The device you are attempting to | Verify the baudrate. | |
Verify that the “Maximum Node Address” | |||
communicate with is not responding. | |||
| value is at least the value of the address of the | ||
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| drive connected. | |
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