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Garmin HM210DP/DI manual 14.1, LEDs, Indication/Symptom, Troubleshooting Suggestion

Models: HM210DP/DI

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Troubleshooting

14	Troubleshooting
	This chapter suggests solutions for resolving some of the problems you
	might encounter when using your HM210dp/di, and provides instructions for
	using several IP utilities to diagnose problems.
14.1	LEDs

	Indication/Symptom		Troubleshooting Suggestion


	The PWR LED does not		Verify that you are using the power cable provided
	illuminate after the product		with the device and that it is securely connected to
	is turned on.		the HM210dp/di and a wall socket/power strip.


	The WAN LED does not		Verify that a standard telephone cable (called an RJ-
	illuminate after the ADSL		11 cable) like the one provided is securely
	cable is attached.		connected to the ADSL port and your wall pone jack.
			Allow about 30 seconds for the device to negotiate
			with your ISP.


	The LAN LED does not		Verify that the Ethernet cable is securely connected
	illuminate after Ethernet		to your LAN hub or PC and to the HM210dp/di.
	cable is attached.		Make sure the PC and/or hub is turned on. Verify
			that you are using a straight-through type Ethernet
			cable to the uplink port on a hub or a cross-over
			type cable to a stand-alone PC.
			Verify that your cable is sufficient for your network
			requirements. A 100 Mbit/sec network (10BaseTx)
			should use cables labeled CAT 5. A 10 Mbit/sec
			network may tolerate lower quality cables.


	The DIAG LED stays		The DIAG LED should turn off after about 10-15
	illuminated after turning the		seconds. If it does not, turn off the HM210dp/di, wait
	device on.		for 10 seconds, and then turn it back on.

104	EN/LZT 108 6492 R2 - October 2003

Image 112

Garmin HM210DP/DI manual 14.1, LEDs, Indication/Symptom, Troubleshooting Suggestion

Contents

HM210dp/di ADSL ModemUser Guide Copyright DisclaimerAbstract Trademark ListHardware Description and Installation Local PC ConfigurationGetting Started with the Configuration Manager IntroductionConfiguring IP Routes Basic ConfigurationConfiguring DHCP Configuring DNS Server Addresses Configuring NATConfiguring RIP Configuring Firewall Settings Administration TasksTroubleshooting Viewing DSL Line InformationGlossary Page 1.2.1 Features 1 Introduction1.1 About this User Guide 1.2 About the ADSL Modem HM210dHardware Description and Installation 2.1.1 Package Contents2.1.2 Subscription for ADSL Service 2.1 Before You Start2.2.1 Front Panel and LED Indicators 2.2 Physical AppearanceLabel Status/Description2.3 Choosing a Place for the Router 2.2.2 Back Panel and ConnectorsFigure 2 - Back Panel of the HM210dp/di 2.4 Connecting the Hardware 2. Connect to a PC or hub/switch to a single PCto a hub/switch to a hub/switch’s uplink portLocal PC Configuration 3.1 Configuring PCs as DHCP Clients3.1.1 In Windows 95, 98/98SE and Me 192.168.1.13.1.2 In Windows 3.1.3 In Windows XP3.2 Assigning Static IP Addresses to your PCs 3.2.1 In Windows 95, 98/98SE and Me3.2.2 In Windows 3.2.3 In Windows XPGetting Started with the Configuration 4.1 Accessing the Configuration ManagerManager http//192.168.1.14.2 Functional Layout Task bar4.2.1 Commonly Used Buttons and Icons Button / SymbolDescription 4.3 The Home Page and System View Table Device DSL WAN Interfaces LAN Interfaces Services Summary Table HeadingDescription 4.4 Commiting Changes and Rebooting Setting 4.4.1 Rebooting the HM210dp/di using OptionsDescription Getting Started with the Configuration Manager Reboot from Minimum ConfigurationEN/LZT 108 6492 R2 - October 4.5 Quick Configuration Field Use DHCP Default Route Gateway IP AddressUsername Password Use DNS Enabled/DisabledGetting Started with the Configuration Manager FieldDescription Primary/Secondary DNS ServerBasic Configuration 5.1 Configuring the ATM Virtual Circuit1. Select ATM ATM VC to display the ATM VC Configuration page 5.1.1 Adding ATM VCsDescription FieldSelect a VC interface from the available interfaces, e.g. aal5-0 5.1.2 Modifying ATM VCs 5.2 Configuring PPP Interfaces 5.2.1 Adding PPP InterfacesField DescriptionThis setting defines the type of firewall PPP InterfaceStatus Protocol Service Name Use DHCP Use DNS Default Route Start - To establish a connection whenever you turn on the HM210dp/diSecurity Information 5.2.2 Checking Your Connection StatusSelect PAP or CHAP as required by your ISP 5.2.3 Modifying and Deleteing PPP Interfaces 5.3 Configuring EoA Interfaces 5.3.1 Adding EoA InterfacesThis setting defines the type of firewall available for both public and in-network accessesField DescriptionSelect an ATM VC interface previously created, e.g. aal5-0 Basic Configuration EN/LZT 108 6492 R2 - October5.4 Configuring IPoA Interfaces 1. Select WAN IPoA to display the IPoA Configuration page5.4.1 Adding IPoA Interfaces FieldInterface Sec Type Netmask RFC Use DHCP Default Route Enable / DisableEnable / Disable Gateway IP Address5.4.2 Checking Your Connection Status Basic Configuration5.5 Bridging Connection Mode 5.5.1 Defining Bridge Interfaces5.5.2 Check Your Connection Status 5.5.3 Deleting a Bridge InterfaceConfiguring IP Routes 6.1 Overview of IP Routes6.2 Viewing the IP Routing Table Field DescriptionDestination Netmask NextHop IFName Route Type Route Origin Action Displays and icon you can click to delete a route6.3 Adding IP Routes 7 Configuring DHCP 7.1 Overview of DHCP7.2 DHCP Modes DHCP ServerDHCP Relay Agent 7.3 Configuring DHCP ServerDHCP Client 7.3.1 Creating DHCP Server Address Pools Description FieldStart IP Address End IP Address Mac Address 7.3.2 Enabling DHCP Server Mode 7.3.3 Configuring Your PCs as DHCP Clients 7.3.4 Viewing, Modifying and Deleting Address Pools7.3.5 Excluding IP Addresses from a Pool 7.3.6 Viewing Current DHCP Address Assignments7.4 Configuring DHCP Relay 7.4.1 Defining the DHCP Relay InterfacesField Description7.4.2 Enabling DHCP Relay Mode 7.4.3 Configuring Your PCs as DHCP Clients 8 Configuring NAT 8.1 Overview of NAT8.2 Viewing NAT Configuration Configuration page appearsField Enable/Disable radio buttons, which allow you to turn on or off theDescription 8.3 Viewing NAT Rules and Rule Statistics The NAT Rule Configuration table displays a row containing basic information for each rule. For a description of these fields, refer to the instructions for adding rules in section 0 “Adding NAT Rules” Field 8.4 Viewing Current NAT TranslationsDescription Field DescriptionNAT Direction Entry Age Translated InAddress In Address Out Address In/Out Pckets In Ports8.5 Adding NAT Rules 8.5.1 The NAPT Rule8.5.2 The RDR Rule 2. In the ”Rule Flavor” dropdown list, select RDR 8.5.3 The BASIC Rule 2. In the ”Rule Flavor” dropdown list, select BASIC 8.5.4 The FILTER Rule 2. In the ”Rule Flavor” dropdown list, select FILTER 8.5.5 The BIMAP Rule 8. Enter a “Destination Address From/To” …2. In the ”Rule Flavor” dropdown list, select NAPT 8.5.6 The PASS Rule 5. In the “Local Address From/To” fields, type the lowest and highest IP addresses that define the range of private addresses you want to be passed without translation 9 Configuring DNS Server Addresses 9.1 Assigning DNS AddressesStatically Dynamically from a DHCP pool9.3 Configuring DNS Relay Configured on the HM210dp/diOption 1 - Using a PPP connection to learn the DNS 9.2 Overview of DNS RelayConfiguring DNS Server Addresses Option 2 - Configuring DNS on the HM210dp/diEN/LZT 108 6492 R2 - October Go to Service DNS to display the DNS Configuration page Configuring DNS Server Addresses10 Configuring RIP 10.1 Overview of RIP10.2 Configuring the RIP 1. Select Services RIP and the RIP Configuration page appears10.3 Viewing RIP Statistics Configuring RIP EN/LZT 108 6492 R2 - October11 Configuring Firewall Settings 11.1 Global Firewall SettingsField DescriptionBlacklist Status Blacklist Periodmin Attack Protection DOS Protection Max Half open TCP Conn11.2 Configuring IP Filters format, e.g. j.smith@onecompany.xom11.2.1 Viewing Your IP Filter Configuration 11.2.2 Configuring IP Filter Global Settings 11.2.3 Creating IP Filter Rules2. Enter or select data for each field that applies to your rule Configuring Firewall SettingsEN/LZT 108 6492 R2 - October Field DescriptionRule ID Action Direction Interface In Interface Log Option Security Level Blacklist Status Log TagStart/End Time Src IP Address Dest IP Address Protocol Enable if you configure a Log TagApply Stateful Inspection Source Port Dest Port TCP Flag ICMP Type ICMP Code IP Frag Pkt Yes The rule will be applied only to packets that contain fragmentsEnable Default The rule is in effect for the specified time period 11.2.4 Viewing IP Filter Statistics 11.2.3.1 IP Filter Rule Examples11.2.5 Managing Current IP Filter Sessions FieldDescription Session Index11.3 Blocking Specific Protocols The following list describes each of the available protocols ProtocolDescription AppleTalk NetBEUI 12 Administration Tasks 12.1 Changing the System Date and Time1. Select Home Modify to display the System - Modify page FieldManager http//myrouter 12.2 Configuring User Names and Passwordshttp//myrouter.mydomain.com To add login User Id or change the login password, proceed as follows 12.3 Upgrading the Software 12.4 Using Diagnostics Select the VC on which you want to execute diagnostics and then click the Submit button 12.5 Modifying Port Settings 12.5.1 Accessing a Server with a Non-Standard Port Number12.6 Viewing System Alarms 13 Viewing DSL Line Information Viewing DSL Line InformationYou can click the Clear button to reset all counters to zero, and the The DSL Statistics page reports error data relating to the last 15 minutes interval, the current day, and the previous day Troubleshooting Indication/SymptomTroubleshooting Suggestion 14.1Indication/Symptom 14.2 Internet AccessTroubleshooting Suggestion 14.3 Configuration Manager Program 14.4 Diagnosing Problem Using IP Utilities14.4.1 How to use WINIPCFG Indication/Symptom14.4.2 How to use IPCONFIG 14.4.3 How to use PING 15.1 Product Care and Maintenance 15 Important Information15.2.3 Limited Warranty 15.2 License Agreement15.2.1 License 15.2.2 Term15.2.5 Limitation of Liability 15.2.4 Intended Use15.2.6 Governing Law 15.3.2 Safety Approvals 15.3 Regulatory Information15.3.1 EU Directives 15.3.1.1 Declaration of Conformity15.3.3 EMC Approvals 15.3.2.1 UL 1950 Statement15.3.3.1 FCC Part 15 Statement 15.3.4 Telecom Approval 15.3.4.1 FCC Part 68 Statement15.3.6 Power Supply 15.3.5 Caution15.3.7 Environmental Information For EU15.3.8 Intended Use The HM210dp/di is intended for indoor public and private useImportant Information EN/LZT 108 6492 R2 - OctoberAuthenticate 16 GlossaryADSL BridgingBroadband BroadcastCHAP DeviceDomain name DownstreamEncapsulation EthernetFirmware GatewayG.dmt G.liteHost HTTPICMP IGMPMAC address NAT rulePacket PINGPort POTSRemote RoutingSDNS SNMPT1.413 TCP/IPTelnet TFTPUpstream VPI and VCI