Create Support command, Admin | HP 2/8q Fibre Channel specification

Command Line Interface

Create Support command

Assembles all log files and switch memory data into a core dump file (dump_support.tgz zip) and prompts you to send it to a remote host. This file is useful to technical support personnel for troubleshooting switch problems. Use this command when directed by your HP Authorized Service Provider. The command prompts for the IP address of the remote host, an account name and password on the remote host, and a pathname for an existing folder on the remote host.

Authority

Admin

Syntax

CREATE SUPPORT

Examples

2/8q FC Switch # (admin) #> create support

Log Msg: [day month date time UTC 2004][C][8400.003B][Switch][Creating the support file - this will take several seconds]

FTP the dump support file to another machine? (y/n): y

Enter IP Address of remote computer: 10.20.33.130

Login name: johndoe

Enter remote directory name: bin/support

Would you like to continue downloading support file? (y/n) [n]: y

Connected to 10.20.33.130 (10.20.33.130).

220 localhost.localdomain FTP server (Version wu-2.6.1-18) ready.

331 Password required for johndoe. Password: xxxxxxx

230 User johndoe logged in. cd bin/support

250 CWD command successful. lcd /itasca/conf/images

Local directory now /itasca/conf/images bin

200 Type set to I. put dump_support.tgz

local: dump_support.tgz remote: dump_support.tgz 227 Entering Passive Mode (10,20,33,130,232,133)

150 Opening BINARY mode data connection for dump_support.tgz. 226 Transfer complete.

43430 bytes sent in 0.292 secs (1.5e+02 Kbytes/sec)

122	HP StorageWorks 2/8q Fibre Channel Switch Management User Guide

Image 122

HP 2/8q Fibre Channel manual Create Support command, Admin

Contents

HP StorageWorks 8q Fibre Channel Switch Management Copyright 2004 Hewlett-Packard Development Company, L.P Contents Contents Contents Contents Contents Contents Show Setup command Figures Tables Contents About This Guide This section covers the following topics Intended audienceRelated documentation Conventions consist of the following Text symbolsDocument conventions This document follows the conventions in Table Equipment symbols HP installation and configuration assistance Getting help HP storage web site Web site, select the appropriate product or solutionHP technical support HP authorized reseller Switch Manager Minimum Requirements Installing Switch ManagerInstalling Switch Manager on Windows systems Starting Switch Manager Installing Switch Manager on Linux systems Select File Exit Exiting Switch ManagerTo exit a Switch Manager application session Removing Switch Manager from Linux Removing Switch ManagerRemoving Switch Manager from Windows Select File Save Default Fabric View File Setting Switch Manager preferences Preferences dialog box Viewing software version and copyright information Using online helpUsing the Switch Manager user interface Select Help Help Topics Switch Manager Faceplate window Menu bars Shortcut Selection Faceplate display menu bar options and shortcut keys Button Description Tool barFabric tree Graphic window Data window and tabs Working status indicatorUsing the topology display Selecting switches Using the faceplate display Faceplate display Port views and status Selecting ports Components of Fibre Channel fabric security are Managing fabric securityUser account security Select In-band Management Enable Fabric servicesSelect Snmp Enabled in the Snmp Configuration area Managing the fabric database Click Add Fabric Removing a fabricOpening a fabric view file Select Fabric Remove Fabric Rediscovering a fabric Adding a new switch to a fabricSaving a fabric view file Select Switch Reset Switch Replacing a failed switchDeleting switches and links Select View Refresh Displaying fabric informationFabric status Event Browser Severity Icon Description Filter Events dialog box Sorting the Event Browser Active Zoneset data window Select File Save As Zoning a fabric Zoning concepts Soft Zones Zoning configuration Using the Zoning Config dialog box Restoring default zoning Using the Edit Zoning dialog box Merging fabrics and zoning Edit Zoning dialog box Tool bar button / icon Description Managing zone sets Copying a zone to a zone set Managing zones Managing zones involves the following Click WWN, Domain Port, or FC Address Select Edit Remove Managing aliases Select Edit Remove Zone from All Sets Click Insert Click OK Saving the Zoning Database to a FileSelect Edit Add Members Account name Password Admin authority Expiration Managing user accounts Select an option from the Account Expiration Date area Creating user accountsRemoving a user account Click Add Account Changing a user account password Click Change Password User Account Administration dialog box Change Password Modifying a user account Click Close Displaying switch informationClick Modify Account Entry Description Switch data windowName Server data window Link data window Port Statistics data window Configured Zonesets data windows Port Information data window Configuring port threshold alarms Port Threshold Alarm Configuration dialog box Paging a switch Exporting name server information to a file Configuring a switch Setting the date/time and NTP clientResetting a switch Switch configuration is divided into areas Configuration wizard Switch properties Parameter Description In-band Management parameter Network Properties dialog box IP Configuration parameters Network properties Previously configured IP address Snmp trap configuration parameters Archiving a switch configuration Restoring a switch configuration Restore dialog boxes Full and Selective Restoring the factory default configuration Setting Value Installing firmware Downloading a support file Displaying hardware status Hardware status LEDs Displaying port information Port status State Description Port/transceiver states LIP ALPD,ALPS Port Information data window entries Configuring ports Port Properties dialog box Port States parameters Port Speed parameters Interoperability Credits parameters Changing the port symbolic namePort Type parameters Stream Guard parameters Extending port credits Designating donor ports Select Port Reset Port Resetting a portTesting ports Click Start Test Port Loopback Test dialog box Starting HP StorageWorks Fabric View This section describes the following Exiting HP StorageWorks Fabric View Setting the polling frequency Changing the Default Fabric View File encryption keySetting HP StorageWorks Fabric View preferences Arranging graphs in the display Displaying graphsRemoving graphs Customizing graphs Default Graph Options dialog box Saving graph statistics to a file Printing graphsRescaling a selected graph Select a graph Message User action Fabrics File-Open, Save messagesAdd a Fabric messages Network Properties dialog box messages Switch Properties dialog box messages Domain IDs must be in the same range Port Properties dialog box messages Faceplate display messages Deselect the donor ports, and then retry Load Firmware dialog box messages Port Loopback Test dialog box messages No device detected in selected port yet. Test Extended Credits wizard messages Zoning dialog box messages Zoning configuration to the fabric. This feature Restore Configuration dialog box messages Save Fabric View dialog box messages Trap Configuration dialog box messages Switch Manager 110 Command Line Interface Commands, Parameter Setting Account name Password Authority Admin Working with switch configurations Modifying a configuration Backing up a switch configuration Ftp ipaddress userimages password images ftp bin Monitoring commands Administrative commands Keystroke Effect Opens the admin session Admin commandAdmin Alias command Admin session for all keywords except List and Members Config command Admin session for all keywords except Backup and List Edit configname #ftp symbolicname or ipaddress user images Create Support command Admin session, except to display the date Date commandFirmware Install command Hardreset command Help command None History command Hotreset command Displays the list of image files that reside on the switch Image commandManages and installs switch firmware Wait for the unpack to complete Changes a user account’s password Lip commandPasswd command Reinitializes the specified loop port IP address of the switch to query Ping commandPs command Following is an example of a successful Ping command Closes the Telnet session Quit commandReset command You can also press Ctrl+D to close the Telnet session Config Configname Parameter Default setting Arbff Port threshold alarm configuration default settings Admin for all keywords except Alarm, Beacon, and Pagebreak Set commandSets a variety of switch parameters Config option Set Config command Admin and Config Edit Set Config port parameters Enabled only for ports connected to initiator devices. Set config threshold parameters See Set config threshold parameters on page 140. Following is an example of the SET Config Switch command 8q FC Switch Following is an example of the SET Config Threshold command Clears all log entries Set Log CommandFollowing is an example of the SET Config Zoning command Display filter Specifies the port. Ports are numbered beginning with Set Port commandAdmin, except for the Clear keyword Set Setup command Value on the switch and the Snmp management server must Information if remote logging is enabled. The default is Displays fabric, switch, and port operational information Show commandFollowing is an example of the Set Setup System command Displays the status of the active network interfaces Displays chassis component status and temperatureDisplays list of current donor configuration for all ports Displays Link State database information Lipalpdalps Offline state. a loss of signal causes the switch to Displays all connected devices Displays switch operational informationFollowing is an example of the Show Chassis command Following is an example of the Show NS local domain command Following is an example of the Show Domains commandFollowing is an example of the Show Fabric command Following is an example of the Show NS domainID command Following is an example of the Show NS portID command Following is an example of the Show Interface command Following is an example of the Show Port command LIPF8F7 Following is an example of the Show Switch command Following is an example of the Show Topology command Command Line Interface Displays configuration parameters for the switch Show Config commandFollowing is an example of the Show Version command Displays alarm threshold parameters for the switch Following is an example of the Show Config Switch command Following is an example of the Show Config Threshold command Following is an example of the Show Config Zoning command Show Log command Following is an example of the Show Log Options command Following is an example of the Show Log Component commandFollowing is an example of the Show Log Level command Following is an example of the Show Log command Show Perf command Following is an example of the Show Perf Byte command Show Setup commandFollowing is an example of the Show Perf command Displays the current Snmp and system settings Displays the current system settings Displays manufacturing information about the switchDisplays the current Snmp settings Following is an example of the Show Setup Mfg command Following is an example of the Show Setup System command Shutdown command Test command To run the online loopback test, enter the following command Administers and displays user accounts Uptime commandUser command Admin, except for the List option Following is an example of the User Accounts command Following is an example of the User Add command Following is an example of the User Delete command Whoami commandFollowing is an example of the User Edit command Following is an example of the User List command Zone Command Manages zones and zone membership on a switch Following is an example of the Zone List command Following is an example of the Zone Zonesets command Zoneset commandFollowing is an example of the Zone Members command Manages zone sets and component zones across the fabric Following is an example of the Zoneset Active command Following is an example of the Zoneset Zones command Zoning commandFollowing is an example of the Zoneset List command Opens a Zoning Edit session Limit Description Following is an example of the Zoning Limits command E2JBOD2 Following is an example of the Zoning List command Command Line Interface Index Index Index 186 System configuration change 148 display List definitions 179 Save edits Remove all Zoning command