Command Line Interface
Create Support command
Assembles all log files and switch memory data into a core dump file (dump_support.tgz zip) and prompts you to send it to a remote host. This file is useful to technical support personnel for troubleshooting switch problems. Use this command when directed by your HP Authorized Service Provider. The command prompts for the IP address of the remote host, an account name and password on the remote host, and a pathname for an existing folder on the remote host.
Authority
Admin
Syntax
CREATE SUPPORT
Examples
2/8q FC Switch # (admin) #> create support
Log Msg: [day month date time UTC 2004][C][8400.003B][Switch][Creating the support file - this will take several seconds]
FTP the dump support file to another machine? (y/n): y
Enter IP Address of remote computer: 10.20.33.130
Login name: johndoe
Enter remote directory name: bin/support
Would you like to continue downloading support file? (y/n) [n]: y
Connected to 10.20.33.130 (10.20.33.130).
220 localhost.localdomain FTP server (Version
331 Password required for johndoe. Password: xxxxxxx
230 User johndoe logged in. cd bin/support
250 CWD command successful. lcd /itasca/conf/images
Local directory now /itasca/conf/images bin
200 Type set to I. put dump_support.tgz
local: dump_support.tgz remote: dump_support.tgz 227 Entering Passive Mode (10,20,33,130,232,133)
150 Opening BINARY mode data connection for dump_support.tgz. 226 Transfer complete.
43430 bytes sent in 0.292 secs (1.5e+02 Kbytes/sec)