HP 4215, 4255 Manually from a phone on, Changing this setting, see change the answer ring pattern

troubleshooting

chapter 13

problem	possible cause and solution
I cannot receive faxes,	• The Rings to Answer feature might not be set to answer after the
but I can send faxes	appropriate number of rings for your office setup.
	• If you have a voice mail service at the same phone number you use
	for fax calls, you must receive faxes manually, not automatically. For
	information on how to receive faxes manually, see receive a fax
	manually from a phone on page 48.
	• If you have a PC modem on the same phone line with your
	HP Officejet, check to make sure that the modem’s software is not
	set to receive faxes automatically. Modems with this auto fax
	receive feature turned on will take over the phone line to receive all
	incoming faxes, which will prevent the HP Officejet from receiving
	fax calls.
	• If you have an answering machine on the same phone line with
	your HP Officejet, you might have one of the following problems:
	– Your outgoing message might be too long or too loud to allow
	the HP Officejet to detect fax tones, and the calling fax machine
	might disconnect.
	– Your answering machine might not have enough quiet time after
	your outgoing message to allow the HP Officejet to detect fax
	tones. This problem is more common with digital answering
	machines.
	The following actions might help solve these problems:
	a. Disconnect the answering machine and then try receiving a fax.
	If faxing is successful without it, the answering machine might
	be causing the problem.
	b. Reconnect the answering machine and re-record your outgoing
	message. Make sure the message is as short as possible (no
	more than 10 seconds long), and that you speak softly and
	slowly when recording it. Try again to receive a fax.
	• If you have a special ring pattern for your fax phone number (using
	a distinctive ring service through your telephone company), make
	sure that the Answer Ring Pattern feature on your HP Officejet is set
	to match. For example, if the phone company has assigned your
	fax number a double ring pattern, make sure Double Rings is
	selected as the Answer Ring Pattern setting. For information on
	changing this setting, see change the answer ring pattern
	(distinctive ringing) on page 63.
	Note that some ring patterns cannot be recognized by the
	HP Officejet, such as those with alternating short and long ringing
	patterns. If you are having problems with a ring pattern of this type,
	ask your phone company to assign a non-alternating ring pattern.

148 hp officejet 4200 series