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HP 4215v, 4255, 4215xi manual Some of the icons, To uninstall from a Windows computer

Models: 4215xi 4215 4215v 4255

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troubleshooting

chapter 13

problem	possible cause and solution
Some of the icons	If the essential icons (scan picture, scan document, send fax, and
are missing in the	hp image zone) do not appear, your installation might not be
HP Director	complete.
	If your installation is incomplete, you might need to uninstall and then
	reinstall the software. Do not simply delete the HP Officejet program
	files from your hard drive. Be sure to remove them properly using the
	uninstall utility provided in the HP Officejet program group.

to uninstall from a Windows computer

1Disconnect your HP Officejet from your computer.

2On the Windows task bar, click Start, Programs or All Programs (XP), Hewlett-Packard, hp officejet 4200 series, uninstall software.

3Follow the directions on the screen.

4If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

5After the program finishes removing the software, disconnect your HP Officejet, and restart your computer.

Note: It is important that you disconnect your HP Officejet before restarting your computer.

6To reinstall the software, insert the HP Officejet 4200 Series CD-ROM into your computer’s CD-ROM drive, and follow the instructions that appear on the screen

7After the software is installed, connect the HP Officejet to your computer. Turn on the HP Officejet using the On button. To continue with the installation, follow the onscreen instructions and the instructions provided in the Setup Poster that came with your HP Officejet.

After connecting and turning on your HP Officejet, you might have to wait several minutes for all of the Plug and Play events to complete.

When the software installation is complete, you will see a Status Monitor icon in the System Tray.

8To verify that the software is properly installed, double-click the HP Director icon on the desktop. If the HP Director shows the key icons (scan picture, scan document, send fax, and

hp image zone), the software has been properly installed.

140	hp officejet 4200 series

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HP 4215 Some of the icons, To uninstall from a Windows computer, Hp image zone, the software has been properly installed

Contents

Hp officejet 4200 series All-in-one User guide Page Hp officejet 4200 series All-in-one Safety information Information herein is subject to change without noticeContents Use the scan features Order supplies Hp officejet 4200 series support Troubleshooting information 137 Contents Get help Help DescriptionHelp Description Hp director software to do more with your hp officejet on Tip You can do more with your HP Officejet by usingHp officejet overview This section contains the following topicsFeature Purpose Hp officejet at a glanceLine port Rear cleanout doorFront panel overview USB portFeature PurposeFeature Menu overview Open the hp director for Windows users Select the Officejet 4200 SeriesOpen the hp director using Macintosh OS Open the hp director for Macintosh usersFeature purpose Open the hp photo and imaging director using Macintosh OS Feature purpose Hp officejet overview Load paper and load originals Open and close the hp officejetOpen and close the paper tray Open the paper tray door Unfold the paper tray Lift the document feeder trayRecommended papers on Papers to avoid on Papers for printing and copyingRecommended papers Paper typesPaper sizes for printing Size group Specific sizePapers to avoid Following are the paper sizes available for printingLoad paper Load full-size papersLoad envelopes Load 4 by 6 inch 10 by 15 cm photo paper with tear off tabsLoad originals & paper Load postcards, index, or Hagaki cards Load other types of paper in the paper trayPaper Tips Paper type settings for copying Paper Front panel settingSet the paper type Set the paper size Paper size setting for copyingPaper size setting for receiving a fax Set the paper type for copyingAvoid jams Load originalsLoad originals & paper Overview Use the copy featuresUse the copy features from the front panel Press Copy repeatedly to scroll through the menu optionsChange default copy settings Increase copy speed or qualityCopy a two-page black-and-white document Press Start BlackMake multiple copies of the same original Copy a photo onto a full-sizePress Photo Fit to Press Start ColorCopy a legal-size document onto letter paper Copy a washed-out originalPress Start Color or Start Black Copy a document that has been faxed several timesPress ! to make the image more vivid Enhancements Text Photo Mixed NoneEnhance light areas of your copy Stop copyingUse the scan features Scan an original onStop scanning on To stop scanning, press Cancel on the front panel Scan an originalStop scanning Use the fax features Enable fax confirmation Send a faxSend a basic fax Send a color original or photo faxSend a fax using speed dials Press Redial/Pause Send a fax using redialSchedule a fax Last number dialed appears in the displayCancel a scheduled fax Send a fax from memorySend a fax manually from a telephone Send a fax using monitor dialingTo send a fax using monitor dialing from the front panel To send a fax manually from a connected phoneSet the answer mode To change the answer mode from the front panelSetting. See set the number of rings before This mode onlyAnswering machine Default setting if you have anDistinctive ringing service Fax Incoming callsReceive a fax Set the number of rings before answeringReceive a fax manually from a phone Receive a fax manually from the front panelPoll to receive a fax Answer incoming calls using the handset Make phone calls using the handsetUse the attached handset hp officejet 4250 series only Adjust the handset volume Receive faxes using the handsetSend faxes using the handset Set the fax headerEnter text Enter a phone numberCharacter Available description symbols Print reportsGenerate reports automatically Generate reports manually Set up speed dialing Update speed-dial entries onDelete speed-dial entries on Create individual speed-dial entries Add group speed-dial entriesUpdate speed-dial entries Delete speed-dial entriesChange fax resolution and lighter/darker settings Change the fax resolution∀ or ! to scroll to the setting you want and press OK again Change lighter/darker setting Set new defaultsHP Officejet uses the new default setting to send your fax Set fax options Set the date and timeAdjust the ring volume Set the paper size for received faxesSet tone or pulse dialing Adjust the phone line monitor volume Edit or cancel fax forwardingForward faxes to another number Change the answer ring pattern distinctive ringing Redial a busy or unanswered number automaticallySet automatic reduction for incoming faxes Press ! to select Redial or No Redial Press OKUse error correction mode Fax speed settingSet the fax speed Use caller ID Block junk fax numbersSet backup fax reception To add junk fax numbersTo delete junk fax numbers Reprint the faxes in memory Stop faxingSet the country and language Fax Fax Print Macintosh users Make changes to the print settings, and click OKSet printing options Windows usersApplication attributes panel To change the print settings for the current print jobAttributes panel Summary panelStop a print job Output options panel OS Paper type/quality panelOrder print cartridges Order suppliesOrder media Order other suppliesCountry/region Number for ordering Clean the glass Maintain your hp officejetClean the white strip Check the ink levels Clean the exteriorWork with print cartridges Windows usersPress Setup Print a self-test reportMacintosh users Maintain your hp officejet Handle the print cartridges Replace the print cartridgesPrint carriage moves into view Maintain your hp officejet Maintain your hp officejet Use a photo print cartridge Use the print cartridge protectorAlign the print cartridges To align the print cartridges from the front panelTo align the print cartridges from the hp director Clean the print cartridges Clean the print cartridge contactsReplace the telephone cord Restore factory defaults Factory default settings are restoredSet the scroll speed Set the prompt delay time Set the language and country/regionSelf-maintenance sounds Hp officejet 4200 series support Get support and other information from the InternetHp customer support Call in North America during warranty Call elsewhere in the worldHp officejet 4200 series support Call in Australia post-warranty Prepare your hp officejet for shipmentHp officejet support Hp officejet support Warranty service Warranty informationDuration of limited warranty Warranty upgradesReturning your hp officejet for service Hewlett-packard limited global warranty statementExtent of limited warranty Limitations of warranty Limitations of liabilityLocal law 102 Paper specifications Technical informationPaper-tray capacities Automatic document feeder paper capacity Paper sizesFax specifications Scan specificationsPrint margin specifications Environmental specifications Physical specificationsPower specifications Environmental product stewardship programPaper use Material safety data sheetsEnergy consumption PlasticsRecycling program Hp inkjet supplies recycling programRegulatory notices Regulatory model identification numberFCC statement 110111 Geräuschemission Declaration of conformity European Union113 Declaration of conformity EMC115 116 Fax setup Faxing from a DSL line How to tell if the following instructions apply to you Faxing with a PBX phone system or an Isdn lineVenezuela How to choose the right fax setup for your officeSingapore Spain Taiwan Thailand VietnamSelect your fax setup case from this table Yes, I have a voice mail serviceVoice calls, PC modem, and answering machine Voice calls and PC modemModem Voice mailCase a separate fax line no voice calls received How your hp officejet will answer fax calls124 Hp officejet 4210 series with no handset How to answer fax calls automaticallyCase C shared voice/fax line Set Rings to Answer toHow to answer fax calls manually Hp officejet 4250 series with handsetHow your hp officejet will answer fax calls 127 Case E shared voice/fax line with PC modem 129 Case F shared voice/fax line with answering machine 131 132 How to answer fax calls manually Case H shared voice/fax line with voice mailCase I shared voice/fax line with PC modem and voice mail 135 136 Troubleshooting information Installation troubleshootingSoftware and hardware installation troubleshooting Software installation troubleshooting Problem Possible cause and solutionTo check the installation on a PC, verify the following DriveIcons are missing in the HP Director on To uninstall from a Windows computer Hp image zone, the software has been properly installedSome of the icons Double-click the ApplicationsHP All-in-One Software folder To uninstall from a Macintosh computerThen Fax Setup Wizard Start menuHardware installation troubleshooting DevicePrint cartridges on See print a self-test report on Computer Additional installation troubleshooting helpMy USB cable is not You can also find more information on the HP website atFax setup troubleshooting Two types of cords shown belowPhone company to report the noise problem on your line Problems. Check the sound quality of the telephone line bySee use error correction mode on page 65. Also contact your Modem to e-mail or access the InternetChanging this setting, see change the answer ring pattern Manually from a phone onDistinctive ringing on Fax using monitor dialing on page 43 or send a fax manually From a telephone onInformation, see create individual speed-dial entries on Operational troubleshooting Index Numerics125 148124 134111 139112 141133 Page Q5600-90113