Chapter 7: System Alarms

Severity

Alarm Description

 

(appears as

Definition

part of severity

(text appears in desc field)

 

field)

 

 

 

 

 

 

 

 

Major

File Missing in the File Server

This alarm will be reported to the system when a partic-

 

 

ular voice prompt file is not found in the IVR Prompt

 

 

Server.

 

 

This alarm applies only to the system with enabled IVR

 

 

functionality.

 

 

 

Major

Switch to other RADIUS server

Appears when the current RADIUS server stops

 

 

responding after three consecutive calls end in timeouts

 

 

and another RADIUS server is configured The Tenor

 

 

will then switch to the next RADIUS server.

 

 

 

Minor

Call Event(s) Lost

A call has failed.

 

 

 

Minor

Missing or Incorrect Profile

The configuration profile has caused a problem.

 

 

 

Minor

Minor Software Error

A software error has occurred but will not affect the

 

 

operation of the complete system.

 

 

 

Minor

No response to seizure

There has been a problem with the T1 line.

 

 

 

Minor

Remote end did not back off in a glare

An incoming and outgoing call went through at the same

 

situation

time, and the remote end call did not back off.

 

 

 

Minor

Chassis resource constrained

A shared resource in the unit loads the system.

 

 

 

Minor

Hardware component failed

A hardware component has failed. Check all compo-

 

 

nents, hardware connections, etc.

 

 

 

Minor

Log RADIUS server error

Displayed when the RADIUS server fails to send

 

 

required data or the data sent by the RADIUS server has

 

 

improper values. Incorrect information may contain the

 

 

following:

 

 

RADIUS Server: Credit amount (-1)

 

 

RADIUS Server: Credit minus amount

 

 

RADIUS Server: Not supported currency

 

 

RADIUS Server: Credit time (-1)

 

 

RADIUS Server: Credit time < 6 sec

 

 

RADIUS Server: Invalid error code

 

 

 

Informational

Gatekeeper status

Reports the status of the Gatekeeper.

 

 

 

Informational

Miscellaneous information

Miscellaneous information about the unit is reported.

 

 

The contents of this alarm will vary.

 

 

 

Informational

Info Software Error

Indicates information about miscellaneous software

 

 

error. This does not affect system operation.

 

 

 

Informational

Glare occurred

An incoming and outgoing call went through at the same

 

 

time, and the remote end call did not back off, but the

 

 

situation was corrected.

 

 

 

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P/N 480-0005-00-15