HP 480-0005-00-15 Powerful System Monitoring

Chapter 1: Overview

Powerful System Monitoring

There are many different ways to monitor the health of the unit, including LEDs and alarms. LEDs appear on the front of the unit (for CMS -14 slot) and the front of WAN interface cards, as well as on the DSP cards, and the System Controller/CPU card. The LEDs light up according to operations and alarms the system is experi- encing. Through the Command Line Interface (CLI) management system, you can view a list of active system alarms, as well as view an alarm history. Each alarm indicates the chassis’s operational status. Tenor CMS is also SNMP-capable with HP® Openview™ support.

1-6	P/N 480-0005-00-15

Contents

Product Guide Table of Contents Chapter 2: Hardware Components Chapter 3: Installation Chapter 4: Getting Started with Command Line Interface (CLI) Chapter 5: Working with SNMP Chapter 6: Call Detail Recording Chapter 7: System Alarms Chapter 8: Diagnostics/Maintenance Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network Appendix B: Specifications/Approvals GLOSSARY INDEX WARRANTY About this Guide What’s included Typographical Conventions Product Guide Conventions bold Enter Ctrl-I) Finding Help Chapter 1: Overview What is Tenor CMS NOTE: Figure CMS960 (8 Slot) CMS (14 Slot) Features Unique Design State-of-the-ArtConfiguration and Network Management SelectNet™ Technology Safety Net Dynamic Call Routing Multiple Channels/Signaling Supported Fractional T1/E1 Support PacketSaver™ IVR/RADIUS support Easy Connect to Console H.323 Gatekeeper Call Control Management Powerful System Monitoring Capabilities Line Circuit Originated Calls Trunk Circuit Originated Calls Intra-trunkRouting - “Hairpinning” Data Network Calls Other Call Routing Options Virtual Tie Line Hop-offPBX Call SNMP Support Call Detail Recording H.323 Gatekeeper Services Zone Management Call Registration Call Services Address Translation Autodiscovery Routing Admissions Control Secondary Border Element IP Address Discovery IP Address Discovery Port Registration Port Chapter 2: Hardware Components Hardware Description Board interoperability Table Release Board Type Chassis - CMS (14 Slot) Front (with AC power) Card Slots Power Supplies Reset Button Air Filter On/Off Power: Rear (with AC power) WAN Card Slots Power Inlet Front (with DC Power) Chassis LEDs Rear (with DC power) Power Plug Power Receptacle Circuit Breaker Earth Ground Terminal Chassis - CMS960 (8 Slot) Wrist Strap Ground Socket Strain Relief Mount Supplementary Earth Ground Page CAUTION: Power Terminal Chassis- CMS240 (2 slot) Front View (with AC power) Power Supply Rear View (with AC power) Power Inlet On/Off Power Switch Supplementary Earth Ground Front view (with DC power) Rear View (with DC power) System Controller Card (Available for CMS P1.5.x ) Base-T Ethernet port Page Console port RST ABT LEDs CPU Card (Available for CMS P2.x.x) Front View Card Activity LEDs Port Reset Ethernet LEDs Hot Swap Rear View Link LEDs Ethernet port Config switch WAN Cards DS1 WAN Card (with DSP module) Figure 2-20 DS1 Card Status LEDs Alarm Status DSP LEDs Span Status LEDs Red Amber Hot Swap LED RJ-48 T1 WAN Card Figure 2-22 T1 WAN Card Span LEDs Input/Output Ports E1 WAN Card Figure 2-24 E1 WAN Card Hot Swap LED DSP Resource Card Figure 2-26 DSP Card Note: Channel support DSP Status LEDs Cables All units RJ-45Cables RJ-45Ethernet Cable (10/100)) RJ-48Cables RJ-48to RJ-48Straight Cable (T1/E1/DS1 WAN to Trunk Side) RJ-48to RJ-48Crossover Cable (T1/E1/DS1 WAN to Line Side) DB-9to DB-9Null Modem Cable (for System Controller card) DB-9Serial RS-232Cable (for CPU card) Power Supplies CMS (14 slot) Power Status (LED) CMS960 (8 slot) With AC Power Power LED With DC Power Power (LED) CMS240 (2 slot) Chapter 3: Installation Installation Pre-InstallationGuidelines Inspect Package Contents Install in Rack WARNING: Page Connection Introduction Connect to Trunk Interface - PSTN Connect to Line Interface - PBX Connect to Ethernet LAN (with System Controller Card) Connect to Ethernet LAN (with CPU Card) Connect to PC Console (with System Controller) Connect to PC Console (with CPU) Connect Power - CMS (14 slot), DC only) Power Requirements Material Requirements Connect Power Circuit Breaker -48|RTN| Page Connect Power - CMS960 (8 slot) and CMS240 (2 slot), DC only Page Install Power Cord Strain Relief (AC only) Power up the System (for AC unit) Prevent Electrostatic Discharge Damage ESD Antistatic Wrist Strap Provide Grounding Assign IP Address Hypertrm Ok Page Install Software Upgrade via CMS Software Update Utility Upgrade from Disk Update Update from Disk) Backup Upgrade Cancel Release Notes Continue Upgrade via Network Update from Network) Login Backup Backup Restore previous versions Restore Restore Chapter 4: Getting Started with Command Line Interface (CLI) What is the Command Line Interface Options Modes Configuration Maintenance Monitor Navigation User Login IDs CLI Menu Tree CLI Menu Tree - Basic View CLI Menu Tree - Expanded View VoIP Network -SIte-1 -TimeServer -DialPlan - SIte-1 - DoMain - MasterChassis - ZoNe - SL - CASSignalingGroup (cont.) - TrunkCircuitRoutingGroup (cont.) - ISDNSignalingGroup - LineCircuitRoutingGroup -DoMain -ZoNe -GateWay -FaxProfile -IPRoutingGroup Access CLI Telnet Connection For Windows 95/Windows 98: Connect For Windows 2000: Hypertrm Move around within CLI Move between modes To reach Enter Move within modes Execute commands Mode-specificcommands Global commands Goto Example Surf Previous Clear Exit Help Configuration Mode Menu-specificcommands New Example: Set Page Add contained in tables Change Remove Delete MapChannel Submit Discard SetFactory Time Maintenance mode Password Enter Reset Monitor mode Alarm Calls Status Diagnostic Mode Ping Event Log Configure Common CLI Options Clock Source Gateway Channel Group Digital Interface Switch Protocol Trunk Group Chapter 5: Working with SNMP What is SNMP How does Tenor CMS utilize SNMP Installation Requirements Download and install SNMP Related Files Page Configure network manager IP address con-MasterChassis snmptrapip1 <ip Page Working with SNMP View traps View Alarm Status via Tenor CMS icon Launching Command Line Interface (CLI) from HP Openview Launch Command Line Interface with pop-upmenu as follows: Launch CLI by double-clickingas follows: Set up Tenor CMS status polling Verify Set up Debug Message Display window Chapter 6: Call Detail Recording Overview Establish connection between Tenor CMS and CDR Server CDRServerIPAddr: CDRServerPort: CDRPassWord: CDRFormat: Configure Tenor CMS for connection to CDR server Setup CDR Server and assign password Change CDR Password (if required) Tenor CMS Establishes Connection with CDR Server CDR Server Establishes Connection with Tenor CMS CDR Output Sample Record for Standard and Extended CDR Format 0, 1, 100 Record 1 Sample: (includes fields for both Standard and Extended Formats) Record 1 Field Definitions – Standard Formats 0 and Record 1 Field Definitions – Extended Formats 1 and Called #: Duration: Call Initiation Time: Call Connected Time: Call Disconnected Time: Remote IP Address: Origination Trunk ID: Call Type: Call Number Type: Incoming Line: Sample Record for Extended CMS CDR Format 3, 4, 103, 104: Record 1 Sample: (includes fields for formats 3 and 103) Record 1 Field Definitions - CMS Extended Formats (3 and 103) 12138765432 (Incoming/Outgoing IP DN) Disconnect Cause Code: Incoming Slot: Incoming Device: Incoming Digital Interface: Outgoing Slot: Outgoing Device Outgoing Digital Interface Outgoing Channel Incoming/Outgoing IP DN Chapter 7: System Alarms Monitor Alarms How to Read Alarms Page Valid Alarms Page Page Page View Alarms Display all Alarms IP# Sequence# Severity Desc Slot# Device# Line# Channel# Date/Time Display Active Alarms Display Alarm History IP# Sequence# Type Severity Desc Slot# Device# Line# Channel# Date/Time Chapter 8: Diagnostics/Maintenance Before you Begin Diagnostics Common Symptoms/Problems Verify use of null modem cable (for System Controller) or RS232 for (CPU card) Unit Provisioning Ping Unit Inspect and Replace Fuse (for AC power only) Monitoring Faceplate LEDs Inspect Backplane/Chassis DSP Card DS1 Card Alarm LED Status LED DSP Bank 1: DSP Bank 2: E1 WAN System Controller Card CPU Card - Front Card Activity LEDs CPU Card - Rear Power Supply (CMS, 14 slot) Power Supply (CMS240 and CMS960) Alarms Active Call Status Component Status General Maintenance Replace System Fan (for CMS, 14 slot only) Clean/Replace Foam Air Filter (for CMS, 14 slot only) Reset System Change Password Card Maintenance/Replacement Card Rear Transition Overlay Module/Overlay Replace WAN/System Controller/CPU cards of identical type Page Replace/Change DSP Module (on DS1 card) Page Page Move card location or change card type remove If you need Additional Help Quintum Technologies, Inc Appendix A: Getting Acquainted with Tenor CMS in the VoIP Network How does CMS fit in the VoIP Network Common Network Types Intranet Extranet Internet Typical CMS Applications Enterprise Network Service Provider Network A-1 Calling Card Application A-2 Off Premises Exchange (OPX) Figure A-3 OPX Example Appendix B: Specifications/Approvals Voice/Fax Line Side (PBX) / Trunk Side (PSTN) Connections LAN Connection Physical Electrical Environmental Page Agency Approvals System Controller Application Card CPU Card Tenor CMS 8-portT1 WAN Card Tenor CMS 8-portE1 WAN Card Tenor CMS 120-portDSP Application Card Tenor CMS 8-portDS1 WAN Card Tenor CMS Power Supply FCC WARNINGS Page GLOSSARY Page Page INDEX LEDs 2-4 LEDs 2-19, 8-8 LEDs 2-30, 8-6 LEDs 2-27 hot swap 2-20, 2-26, 2-28, 8-8 LEDs 2-25 T1 2-25 WAN cards QUINTUM TECHNOLOGIES, INC LIMITED WARRANTY AGREEMENT Quintum Limited Warranty