HP 480-0005-00-15 manual Common Symptom/Problem Description/Solution, Unit Provisioning, Ping Unit

Chapter 8: Diagnostics/Maintenance

Common Symptom/Problem	Description/Solution
Communication with Command Line Inter-	The IP address of the Tenor CMS unit may be incorrect.
face (CLI) cannot be established using Tel-
net.	Check Ethernet Cable.
	Verify the IP address of Tenor CMS. Check the Default
	Gateway Subnet Mask. Check Ethernet connection via RS-
	232 connection. See Chapter 3: Installation.
	Verify network connectivity using ping from another net-
	work host. See Chapter 4: Getting Started with Command
	Line Interface (CLI).
Communication with Router, Ethernet Hub,	Verify RJ-45 cable is firmly installed in System Control-
or switch cannot be established.	ler’s Ethernet port.
	Check MDI/MDIX configuration. Check duplex setting on
	the switch in which they were connected and the speed of
	10MB or 100 MB.
Communication between computer’s serial	Verify use of null modem cable (for System Controller)
port and Tenor CMS console port cannot be	or RS232 for (CPU card).
established.	Verify DB-9 cable is firmly placed in the System Control-
	ler/CPU’s console port and your PC’s serial port.
	Verify Terminal port settings at 38400 BPS 8N1 No Flow
	Control.
Tenor CMS cannot receive or transmit calls.	Check DS1 card Span Status LEDs. If unlit, it indicates that
	the T1 or E1 lines may be down.
	Generate alarm list for more information.
	Contact Central Office for interface issues.
For DC only: The breaker trips due to exces-	Power on/off using the circuit breaker.
sive current.

Unit Provisioning

An error with Tenor CMS’s provisioning may cause a number of problems. Sometimes, it may be a simple error, such as an incorrect IP address or telephone number, or it may be something more complex, such as incorrect T1/E1 parameters.

Evaluate your system provisioning. Check all data provisioning information, and re-configure if necessary. See Chapter 8: Diagnostics/Maintenance.

Ping Unit

Ping enables you to ping an IP address. See Chapter 4: Getting Started with Command Line Interface (CLI) for more information.

8-4 P/N 480-0005-00-15