Diagnostics/Maintenance | HP 480-0005-00-15 instruction

Chapter 8: Diagnostics/Maintenance

This chapter tells you how to troubleshoot Tenor CMS operation, as well as how to maintain the health of your system. You will find information about how to view the unit’s LEDs, as well as how to interpret the chassis’ alarms and check basic connections.

Specifically, the following topics are included:

!Common symptoms/problems

!General troubleshooting

!Maintenance procedures

P/N 480-0005-00-15

8-1

Image 141

HP 480-0005-00-15 manual Diagnostics/Maintenance

Contents

Tenor Carrier MultiPath Switch CMS Table of Contents Hardware Components Hardware DescriptionFront View Installation Getting Started with Command Line Interface CLIESD Antistatic Wrist Strap Working with Snmp System Alarms Diagnostics/MaintenanceCall Detail Recording Reset System About this Guide About this Guide What’s included? Preface-3 Product Guide Conventions Finding Help Overview Overview What is Tenor CMS? State-of-the-Art Configuration and Network Management FeaturesSelectNet Technology Safety Net Unique Design Multiple Channels/Signaling Supported Dynamic Call RoutingFractional T1/E1 Support IVR/RADIUS support PacketSaverEasy Connect to Console Gatekeeper Call Control Management Powerful System Monitoring Line Circuit Originated Calls Capabilities Intra-trunk Routing Hairpinning Trunk Circuit Originated Calls Data Network Calls Other Call Routing OptionsVirtual Tie Line Snmp Support Hop-off PBX Call Gatekeeper Gatekeeper ServicesZone Management Call Registration Configuration Call Services Overview Hardware Components Board interoperability Hardware Description1Board supported according to CMS Release Release Board Type P1.4.x P1.3.x P1.5.x P2.4.x P2.5.x Chassis CMS 14 Slot Front with AC power Power Inlet Rear with AC power Chassis LEDs Front with DC Power Power Receptacle Rear with DC powerPower Plug Card Slots Air Exhaust Wrist Strap Ground Socket Chassis CMS960 8 Slot Strain Relief Mount 6Tenor CMS960 Rear View AC unit 7Tenor CMS960 Front View DC unit Power Supplies Wrist Strap Ground Socket 8Tenor CMS960 Rear View DC unit Front View with AC power Chassis- CMS240 2 slotCard Slots Strain Relief Mount Fuse Rear View with AC power Card Slots Front view with DC power 12Tenor CMS Rear View DC unit Rear View with DC power 13System Controller Card System Controller Card Available for CMS P1.5.x Pin # Signal Definition Color 15DB-9 Female Connector Pin Order CPU Card Available for CMS P2.x.x 16CPU Card Front Front View 17CPU Card Rear Rear View 4Input/Output 10/100 Ethernet port 19DB-9 Female Connector Pin Order DS1 WAN Card with DSP module WAN Cards Status LEDs Hot Swap LED Port# Pin Signal Definition 21RJ-48 Port Pin Order DS1 Signal for DS1Card RJ-48 Ports 22 T1 WAN Card T1 WAN Card Hardware Components 24 E1 WAN Card E1 WAN Card Hardware Components 9Usage Guidelines WAN Card Usage Required DSP Cards DSP Resource Card Hardware Components 10Cables Supported CablesRJ-45 Cables Cable Usage 11RJ-45 10/100BT Connector Pinouts RJ-45 Ethernet Cable 10/100Pin # Connects to 12RJ-48 Connector Pinouts for T1/E1/DS RJ-48 CablesRJ-48 to RJ-48 Straight Cable T1/E1/DS1 WAN to Trunk Side 13RJ-48 Connector Pinouts for T1/E1/DS1 Pin # Signal Definition Color for ConnectorRJ-48 to RJ-48 Crossover Cable T1/E1/DS1 WAN to Line Side DB-9 to DB-9 Null Modem Cable for System Controller card 14DB-9 Connector Pinouts Pin # Function Description DB-9 Serial RS-232 Cable for CPU card 15DB-9 Connector Pinouts Pin # Function Description CMS 14 slot Power Supplies With AC Power With DC PowerCMS960 8 slot CMS240 2 slot 40CMS240 AC Power Supplies Installation Pre-Installation Guidelines InstallationInspect Package Contents Install in Rack Installation 1Rack Installation Connection IntroductionConnect to Trunk Interface Pstn 3Connect to Line Interface Connect to Line Interface PBX Connect to Ethernet LAN with System Controller Card 4Connect to Ethernet Hub/Switch Connect to Ethernet LAN with CPU Card 5Connect to Ethernet Hub/Switch 6Connect to PC Com Connect to PC Console with System Controller 7Connect to PC Com Connect to PC Console with CPU Power Requirements Connect Power CMS 14 slot, DC onlyConnect Power Material Requirements 48 RTN Installation Connect Power CMS960 8 slot and CMS240 2 slot, DC only Power InletChassis Rear Circuit Breaker 14Strip away wire Rivet Install Power Cord Strain Relief AC only Power up the System for AC unit Prevent Electrostatic Discharge Damage ESD Antistatic Wrist StrapProvide Grounding Assign IP Address 18Port Settings Window Installation Upgrade from Disk Install Software Upgrade via CMS Software Update Utility 20Main Backup Screen Backup Upgrade via Network Restore previous versions 22Main Backup Screen Getting Started with Command Line Interface CLI Getting Started with Command Line Interface CLI What is the Command Line Interface?Options Modes User Login IDs Getting Started with Command Line InterfaceNavigation CLI Menu Tree Basic View CLI Menu Tree CLI Menu Tree Expanded View CodecProfile-1 EthernetInterface for slot CASSignalingGroupRadiusInfo- UserServer RadiusInfo-RoutingServer H323 SignalingGroup ISDNSignalingGroupCont LineCircuitRoutingGroup IPRoutingGroup VoIPNetwork DoMain ZoNe GateWay FaxProfileToneProfile GateKeeperParam Telnet Connection Access CLISerial Port Connection For Windows 95/Windows Getting Started with Command Line Interface CLI Move between modes Move around within CLITo reach Enter Move within modes Mode-specific commands Execute commandsGlobal commands Example Surf Clear Configuration Mode Menu-specific commandsSet Example Add Delete Discard Reset Maintenance mode Alarm Monitor mode Event Log Diagnostic Mode Clock Source Configure Common CLI Options Gateway Channel GroupDigital Interface Trunk Group Switch Protocol Working with Snmp What is SNMP? How does Tenor CMS utilize SNMP?Working with Snmp Installation Requirements Download and install Snmp Related Files These lines are added to the file HPOVRoot\conf\oidtosym 1Tenor Snmp Agent Icon Configure network manager IP address Click Connect Remote System Launching Command Line Interface CLI from HP Openview View Alarm Status via Tenor CMS iconLaunch Command Line Interface with pop-up menu as follows Working with Snmp Set up Tenor CMS status polling Set up Debug Message Display windowLaunch CLI by double-clicking as follows Call Detail Recording Call Detail Recording Overview 1Flow of CDR Information Establish connection between Tenor CMS and CDR Server Configure Tenor CMS for connection to CDR server Setup CDR Server and assign passwordChange CDR Password if required CDR Server Establishes Connection with Tenor CMS Tenor CMS Establishes Connection with CDR Server Sample Record for Standard and Extended CDR Format 0, 1, 100 CDR Output Cause Code Definitions Call Detail Recording Sample Record for Extended CMS CDR Format 3, 4, 103 Record 1 Sample includes fields for formats 3Incoming/Outgoing IP DN Cause Code Definitions Call Detail Recording System Alarms How to Read Alarms Monitor Alarms1Alarm Fields and Definitions Valid Entry System Alarms Field Definition Valid Entry Valid Alarms 2List of Valid AlarmsSeverity Alarm Description Severity Alarm Description Severity Alarm Description Severity Alarm Description View Alarms Display all AlarmsDisplay Active Alarms 3Alarm History Sample Display Alarm History Diagnostics/Maintenance Before you Begin Diagnostics/Maintenance Common Symptoms/Problems Diagnostics Unit Provisioning Common Symptom/Problem Description/SolutionPing Unit Verify use of null modem cable for System Controller Inspect and Replace Fuse for AC power only Faceplate LEDs MonitoringInspect Backplane/Chassis DSP Card T1 WAN DS1 Card CPU Card Front System Controller Card Power Supply CMS240 and CMS960 Power Supply CMS, 14 slotAlarms CPU Card Rear Component Status General Maintenance Clean/Replace Foam Air Filter for CMS, 14 slot onlyReplace System Fan for CMS, 14 slot only Change Password Reset System 2Cards/Slot Installation Guidelines Card Maintenance/ReplacementSlot Installation Special Instructions Label Card Rear Transition T1 WAN Replace WAN/System Controller/CPU cards of identical type 1WAN Interface Board Handles 2Remove four screws from exposed end Replace/Change DSP Module on DS1 card 3DS1 card with heat sink facing up 5Connectors flush and screws re-installed Move card location or change card type Quintum Technologies, Inc If you need Additional HelpPage How does CMS fit in the VoIP Network? Common Network Types Intranet ExtranetInternet Enterprise Network Typical CMS Applications Figure A-1Service Provider Network Service Provider Network Figure A-2Calling Card Application Calling Card Application Figure A-3 OPX Example Off Premises Exchange OPX Appendix B Specifications/Approvals Appendix B Specifications/Approvals Voice/FaxLine Side PBX / Trunk Side Pstn Connections Physical LAN ConnectionElectrical Environmental Storage Temperature 14 to 140 F, -10 to 60C System Controller Application Card Agency ApprovalsCPU Card Tenor CMS 8-port T1 WAN Card Tenor CMS Power Supply Tenor CMS 120-port DSP Application CardTenor CMS 8-port DS1 WAN Card FCC Warnings Appendix B Specifications/Approvals Glossary-9 Glossary Glossary-10 Glossary-11 480-0005-00-15 Index-1 Index 480-0005-00-15 Index-2 FCC 480-0005-00-15 Index-3 Hot swap 2-20,2-26,2-28,8-8LEDs 2-25,8-7 480-0005-00-15 Index-4 Quintum RMA Procedure Warranty Please Note All shipments require an authorized RMA number Quintum TECHNOLOGIES, INC Documentation Notice