Procedure 1: Verify the printer is on and online

To verify that the printer is ready to print, check the following items:

1.Is the printer plugged in and turned on?

Make sure the printer is plugged in and turned on. If the problem persists, you might have a defective power cable, power source, or printer.

2.Is the printer online?

The online Ready light should be lit. If not, press the appropriate buttons (for example, Start, Pause/Resume, or press ✓ to access the menus) to place the printer online.

3.For printers with a display, is the printer's control panel display blank? If not, verify the following:

●Printer is turned on.

●HP Jetdirect print server is installed correctly.

●Printer is not in Power-Save mode.

4.Does a message other than READY appear on the printer control panel display?

●See Procedure 3 in this section for a list of network-related error messages and corrective actions.

●See your printer documentation for a complete list of control panel messages and corrective actions.

Procedure 2: Print an HP Jetdirect configuration page

The HP Jetdirect configuration page is an important troubleshooting tool. This page lists the status of your network and the HP Jetdirect print server. Also, the ability to print a configuration page provides an indication that the printer is operating correctly. See HP Jetdirect configuration pages

on page 139 for information on the HP Jetdirect configuration page.

NOTE: For a TCP/IP network, you can view the configuration page from a Web browser by accessing the HP Embedded Web Server. See HP Embedded Web Server (V.45.xx.nn.xx) on page 63 for more information.

130 Chapter 7 Troubleshoot the HP Jetdirect print server

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