Solve problems | HP CE862A, CM1410 specs

13 Solve problems

●Self help

●Problem-solving checklist

●Factors that affect product performance

●Restore the factory-set defaults

●Interpret control-panel messages

●Paper feeds incorrectly or becomes jammed

●Improve print quality

●The product does not print or it prints slowly

●Solve walk-up USB printing problems

●Solve connectivity problems

●Solve wireless network problems

●Product software problems

●Solve common Mac problems

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HP CE862A, CM1410 manual Solve problems

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 107 101 129 121 183 207 265 251253 263 267 283 Xiv Product basics Product comparison Product is available in the following configurations Environmental features Accessibility features Front view Product views Back view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen 10 9 8 Control panel help system Enww Control panel menus Setup Menu Menu item Description Reports menu Menu item Sub-menu item Description Quick Forms menu Menu item Sub-menu item Description Fax Setup menu Dial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Run Fax Test Service menu Firmware Wi-Fi Protected Setup Network Setup menu Copy Menu Function specific menus Function specific menus Fax Menu Fax Activity Log Print Log Now USB Flash Drive Scan MenuOn the USB flash drive Scan to USB Drive Software for Windows HP PCL 6 driver description Supported operating systems for WindowsSupported printer drivers for Windows Select the correct printer driver for Windows HP UPD PCL 5 driver description Printing Preferences Change print job settingsPrint Click Properties or Preferences Change the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Windows XP Remove software for WindowsWindows Vista and Windows Software Supported utilities for WindowsSoftware for other operating systems Other Windows components and utilities Enww Use the product with Mac Supported printer drivers for Mac Install software for Mac operating systemsSoftware for Mac Supported operating systems for Mac Configure the IP address Install software for Mac computers on a wired networkInstall the software Connect the product to a wireless network using WPS Install software for Mac computers on a wireless networkConnect the product to a wireless network using a USB cable Mac OS X 10.5 Change printer-driver settings for MacPrint jobs Settings Remove software from Mac operating systems HP Utility for Mac Software for Mac computersSupported utilities for Mac Change the paper size and type with Mac Cancel a print job with MacCreate and use printing presets with Mac Print with Mac Use watermarks with Mac Create a printing presetUse printing presets Print a cover page with Mac Print on both sides of the page duplex printing with Mac Print multiple pages on one sheet of paper with MacSet the color options with Mac Select the Device Maintenance tab Use the Services menu with Mac Fax with Mac Scan with Mac Connect the product Printer sharing disclaimer Supported network operating systems Connect with USB CD installation Supported network protocols Install the product on a wired networkConfigure the IP address Connect to a network Install the software Install the product on a wireless network Connect the product to a wireless network using a USB cable Connect the product to a wireless network using WPS Reduce interference on a wireless network Disconnect from the wireless network Wireless communication modes Advanced wireless setupWireless security View or change network settings Configure IP network settingsConnect the product to an ad-hoc wireless network Set or change the product password Setting Description Link speed and duplex settings Enww Paper and print media Special paper guidelines Understand paper useMedia type Media type Do not Change the printer driver to match the paper type and size Size DimensionsSupported paper sizes Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation Load the input tray Load the input tray Enww Load the document feeder Configure the tray Configure the trayPaper use Configure the product Print Print tasks Cancel a print job Open the printer driver with Windows Basic print tasks with WindowsGet help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Select the page size with Windows Improve print quality with Windows Select the paper type with Windows Select a custom page size with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Print colored text as black grayscale with Windows Additional print tasks with WindowsPrint on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Create a booklet with Windows Add a watermark to a document with Windows Enww Enww Jpeg Walk-up USB printing Enww Color Change the color theme for a print job Adjust colorChange the color options Neutral Grays Manual color optionsEdge Control Halftone Use the HP EasyColor option for Windows Match colors Color Copy One-touch copy Use copy functionsMultiple copies Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy job Collate a copy job Make color or black and white copies Copy settingsChange copy quality Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Print or copy edge-to-edge Define custom copy settingsRestore copy default settings Set the paper size and type for copying on special paper Copy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Scan methods Scan by using HP Scan software WindowsScan by using other software Use scan functions Scan by using optical character recognition OCR software Cancel a scanScan from a WIA-compliant program Scanner resolution and color Scan settings Setting Recommended use Resolution and color guidelinesColor Scan quality Scan a photo Enww 11 Fax Connect additional devices Set up faxInstall and connect the hardware Connect fax to a telephone line Set up fax Enww Set up fax with an extension phone Set up fax with a telephone answering machine Use of common localized letters in fax headers Configure fax settingsSetup for stand-alone fax Use the control panel to set the fax time, date, and header Use the HP Fax Setup Wizard Delete phone book entries Use the phone bookUse the control panel to create and edit the fax phone book Use phone-book data from other programs Create and edit speed-dial entries Use speed dialsDelete speed-dial entries Create and edit group-dial entries Manage group-dial entriesDelete group-dial entries Set the dial-tone detection Set fax settingsSend fax settings Set special dialing symbols and options Set the redial-on-busy option Set the redial-on-communication-error optionSet autoredial and the time between redials Set tone-dialing or pulse-dialing Set the default resolution setting Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settings Set billing codes Receive fax settingsSet fax forwarding Block or unblock fax numbers Set the answer mode Set the number of rings-to-answer Type of telephone line Recommended rings-to-answer settingSet distinctive ring Use autoreduction for incoming faxes Set fax reprint settings Set stamp-received faxes Set the fax sounds volumeSet the private receive feature Set the alarm volume, phone-line volume, and ring volume Set fax polling Delete faxes from memory Cancel a faxUse fax Fax software DSL Use fax on a DSL, PBX, or Isdn system Fax from the flatbed scanner Use fax on a VoIP serviceFax memory Send a fax Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the software Schedule a fax to be sent later Send a fax with confirmation Send faxes internationally Use access codes, credit cards, or calling cards Print a fax Receive a fax Receive faxes when fax tones are audible on the phone line Fax troubleshooting checklist Solve fax problems Solve fax problems Fax error messages Redial pending Fax receive error Fax storage is full Fax Send errorCanceling the fax receive Canceling the fax send No fax answer No dial tone No fax detected Troubleshoot fax codes and trace reports View and interpret fax error codesCode number Description Print individual fax reports Fax logs and reportsFax trace report Print all fax reports Change the fax speed Change error correction and fax speedSet the fax error report Set the fax-error-correction mode An error message displays on the control panel Solve problems sending faxesCommunication error. message appears Fax is busy. message appears No dial tone Document feeder paper jam No fax answer. message appearsFax storage is full. message appears Faxes can be received, but not sent Scanner error Unable to use speed dials Unable to use fax functions from the control panelUnable to use group dials Enww An answering machine is connected to the product Solve problems receiving faxesFax does not respond Fax has a dedicated phone line Telephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected. message appears Select the Print Log Now option Handset is connected to the product Sender receives a busy signalPrivate Receive feature is on Fax is received but does not print Cannot send or receive a fax on a PBX line No dial tonePhone line splitter is being used Faxes are sending slowly Solve general fax problems Fax cuts off or prints on two pages Fax quality is poor Regulatory information and warranties Manage and maintain the product Print information pages Event log Use the HP ToolboxFX softwareView the HP ToolboxFX Status Fax Receive FaxFax phone book Enww Block Faxes HelpFax send log Fax receive log Device Information System Settings Print Density Paper SetupSystem setup Print Quality Printing Print SettingsNetwork Settings Device polling Use the HP Embedded Web Server FeaturesOpen the HP Embedded Web Server Product security features Use HP Web Jetadmin softwareAssign a system password Archive print Economy settingsPowersave modes Set sleep mode Print when a cartridge is at estimated end of life Manage supplies and accessoriesSupplies messages HP fraud hotline and Web site Manage print cartridgesPrint-cartridge storage HP policy on non-HP print cartridges Print cartridge layout Replacement instructionsReplace the print cartridges Enww Enww Enww Enww Clean the paper path from the product control panel Clean the productClean the paper path Clean the scanner glass strip and platen Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Test print functionality Problem-solving checklistCheck that the product power is on Check the control panel for error messages Try sending a print job from a computer Test copy functionalityTest the fax sending functionality Test the fax receiving functionality Factors that affect product performance Restore the factory-set defaults Control panel message types Interpret control-panel messagesControl panel messages Canceled scan. Clear document Scanner ErrorFan Error, Turn off then on Error Turn off then on Cyan Very Low Device error, press OKCyan Cartridge Low Cyan in wrong position Document feeder jam. Clear and reload Engine Communication ErrorEngine error. Press OK to continue Document feeder jam Redial pending Invalid entry Install color cartridgeFit to Page on flatbed only Invalid driver Press OK Magenta Cartridge Low Load Tray 1, Plain Size / CleaningLoad Tray 1 Type SIZE, Press OK to use available media Mode, OK to start No dial tone Settings cleared Print failure, press OK. If error repeatsScanner error #, Turn off then on Scanning error Cannot connect Yellow Very Low Yellow in wrong position Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Jam locations Clear jams Clear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Improve print quality Use the correct paper type setting in the printer driverChange the paper type setting for Windows Change the paper type setting for Mac Change the color theme for a print job Adjust color settings in the printer driverChange the color options Enww Print a cleaning Use paper that meets HP specificationsCalibrate the product to align the colors Check the print cartridges Type of print cartridge Steps to resolve the problemPrint the Supplies Status Inspect the print cartridge for damage Interpret the Print QualitySection Print-cartridge Repeating defects Use the printer driver that best meets your printing needsHP PCL 6 driver HP UPD PS driver Improve print quality for copies Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Computer is using the incorrect IP address for the product Solve connectivity problemsSolve direct-connect problems Solve network problems Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Enww Network does not appear in the wireless networks list Cannot connect more computers to the wireless product Wireless network is not functioning Problem Solution Product software problemsPrinters folder Printer driver is not listed in the Print & Fax list Solve common Mac problemsPrint job was not sent to the product that you wanted Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Cables and interfaces Order parts, accessories, and suppliesPart numbers Print cartridges Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License Agreement Enww OpenSSL Customer support Repack the product Enww Product specifications Product Height Depth Width Weight Physical specificationsRecommended Operating Storage Regulatory information Protecting the environment Power consumptionFCC regulations Environmental product stewardship program Return and recycling instructions Paper usePlastics HP LaserJet print supplies Shipping Residents of Alaska and Hawaii PaperMaterial restrictions Non-U.S. returns Enww Supplementary Information Declaration of Conformity September Boise, Idaho USAFor regulatory topics only Regulatory information Declaration of Conformity wireless models Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructions GS statement Germany EMC statement Korea Laser statement for Finland Enww Additional FCC statement for telecom products US Additional statements for telecom fax productsEU Statement for Telecom Operation New Zealand Telecom Statements Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Additional statements for wireless products Korean statement Taiwan statement Enww USB Index DSL Isdn Help Msds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907