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HP CM1410, CE862A manual 207

Models: CM1410 CE862A

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Product updates	205
13 Solve problems	207
Self help	208
Problem-solving checklist	209
Step 1: Check that the product power is on	209
Step 2: Check the control panel for error messages	209
Step 3: Test print functionality	209
Step 4: Test copy functionality	210
Step 5: Test the fax sending functionality	210
Step 6: Test the fax receiving functionality	210
Step 7: Try sending a print job from a computer	210
Step 8: Test the walk-up USB printing functionality	210
Factors that affect product performance	211
Restore the factory-set defaults	211
Interpret control-panel messages	212
Control panel message types	212
Control panel messages	212
Paper feeds incorrectly or becomes jammed	222
The product does not pick up paper	222
The product picks up multiple sheets of paper	222
Prevent paper jams	222
Clear jams	223
Improve print quality	230
Use the correct paper type setting in the printer driver	230
Adjust color settings in the printer driver	231
Use paper that meets HP specifications	233
Print a cleaning page	233
Calibrate the product to align the colors	233
Check the print cartridges	234
Use the printer driver that best meets your printing needs	236
Improve print quality for copies	237
The product does not print or it prints slowly	238
The product does not print	238
The product prints slowly	239
Solve walk-up USB printing problems	240
The USB Flash Drive menu does not open when you insert the USB accessory	240
The file does not print from the USB storage accessory	240
The file that you want to print is not listed in the USB Flash Drive menu	240
Solve connectivity problems	241
Solve direct-connect problems	241
Solve network problems	241
Solve wireless network problems	243

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HP CM1410, CE862A manual 207

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Copyright and License Trademark CreditsConventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 101 107121 129183 207 251 253263 265267 283 Xiv Product basics Product is available in the following configurations Product comparisonEnvironmental features Accessibility features Product views Front viewBack view Interface ports Serial number and model number location Control panel layout 10 9 8 Buttons on the Home screenControl panel help system Enww Control panel menus Setup Menu Reports menu Menu item DescriptionQuick Forms menu Menu item Sub-menu item DescriptionFax Setup menu Menu item Sub-menu item DescriptionDial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Service menu Run Fax TestFirmware Network Setup menu Wi-Fi Protected SetupFunction specific menus Copy MenuFax Menu Function specific menusFax Activity Log Print Log Now Scan Menu USB Flash DriveOn the USB flash drive Scan to USB Drive Software for Windows Supported operating systems for Windows Supported printer drivers for WindowsSelect the correct printer driver for Windows HP PCL 6 driver descriptionHP UPD PCL 5 driver description Change print job settings PrintClick Properties or Preferences Printing PreferencesChange printer-driver settings for Windows Change the default settings for all print jobsChange the product configuration settings Remove software for Windows Windows XPWindows Vista and Windows Supported utilities for Windows Software for other operating systemsOther Windows components and utilities SoftwareEnww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems for Mac Supported printer drivers for MacInstall software for Mac computers on a wired network Configure the IP addressInstall the software Install software for Mac computers on a wireless network Connect the product to a wireless network using WPSConnect the product to a wireless network using a USB cable Change printer-driver settings for Mac Print jobs SettingsRemove software from Mac operating systems Mac OS X 10.5Software for Mac computers HP Utility for MacSupported utilities for Mac Cancel a print job with Mac Create and use printing presets with MacPrint with Mac Change the paper size and type with MacCreate a printing preset Use printing presetsPrint a cover page with Mac Use watermarks with MacPrint multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacSet the color options with Mac Use the Services menu with Mac Select the Device Maintenance tabFax with Mac Scan with Mac Connect the product Supported network operating systems Printer sharing disclaimerCD installation Connect with USBInstall the product on a wired network Configure the IP addressConnect to a network Supported network protocolsInstall the product on a wireless network Install the softwareConnect the product to a wireless network using WPS Connect the product to a wireless network using a USB cableDisconnect from the wireless network Reduce interference on a wireless networkAdvanced wireless setup Wireless communication modesWireless security Configure IP network settings View or change network settingsConnect the product to an ad-hoc wireless network Set or change the product password Link speed and duplex settings Setting DescriptionEnww Paper and print media Understand paper use Special paper guidelinesMedia type Media type Do not Size Dimensions Change the printer driver to match the paper type and sizeSupported paper sizes Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacityLoad the input tray Load the input tray Enww Load the document feeder Configure the tray Configure the trayPaper use Configure the product Print Print tasks Cancel a print job Basic print tasks with Windows Open the printer driver with WindowsGet help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Improve print quality with Windows Select the page size with WindowsSelect a custom page size with Windows Select the paper type with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Additional print tasks with Windows Print colored text as black grayscale with WindowsPrint on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Create a booklet with WindowsEnww Enww Walk-up USB printing JpegEnww Color Adjust color Change the color theme for a print jobChange the color options Manual color options Edge ControlHalftone Neutral GraysUse the HP EasyColor option for Windows Match colors Color Copy Use copy functions One-touch copyMultiple copies Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copyCollate a copy job Copy settings Make color or black and white copiesChange copy quality Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settings Restore copy default settingsSet the paper size and type for copying on special paper Print or copy edge-to-edgeCopy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Scan by using HP Scan software Windows Scan by using other softwareUse scan functions Scan methodsCancel a scan Scan by using optical character recognition OCR softwareScan from a WIA-compliant program Scan settings Scanner resolution and colorResolution and color guidelines Setting Recommended useColor Scan quality Scan a photo Enww 11 Fax Set up fax Install and connect the hardwareConnect fax to a telephone line Connect additional devicesSet up fax Enww Set up fax with a telephone answering machine Set up fax with an extension phoneConfigure fax settings Setup for stand-alone faxUse the control panel to set the fax time, date, and header Use of common localized letters in fax headersUse the HP Fax Setup Wizard Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book entriesUse speed dials Create and edit speed-dial entriesDelete speed-dial entries Manage group-dial entries Create and edit group-dial entriesDelete group-dial entries Set fax settings Send fax settingsSet special dialing symbols and options Set the dial-tone detectionSet the redial-on-communication-error option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-busy optionSet light/dark and resolution Set the default light/dark contrast settingSet resolution settings Set the default resolution settingReceive fax settings Set billing codesSet fax forwarding Set the answer mode Block or unblock fax numbersType of telephone line Recommended rings-to-answer setting Set the number of rings-to-answerSet distinctive ring Set fax reprint settings Use autoreduction for incoming faxesSet the fax sounds volume Set the private receive featureSet the alarm volume, phone-line volume, and ring volume Set stamp-received faxesSet fax polling Cancel a fax Use faxFax software Delete faxes from memoryUse fax on a DSL, PBX, or Isdn system DSLUse fax on a VoIP service Fax memorySend a fax Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the softwareSend a fax with confirmation Schedule a fax to be sent laterUse access codes, credit cards, or calling cards Send faxes internationallyReceive a fax Print a faxReceive faxes when fax tones are audible on the phone line Solve fax problems Fax troubleshooting checklistSolve fax problems Fax error messages Fax receive error Redial pendingFax Send error Canceling the fax receiveCanceling the fax send Fax storage is fullNo dial tone No fax answerNo fax detected View and interpret fax error codes Troubleshoot fax codes and trace reportsCode number Description Fax logs and reports Fax trace reportPrint all fax reports Print individual fax reportsChange error correction and fax speed Set the fax error reportSet the fax-error-correction mode Change the fax speedSolve problems sending faxes An error message displays on the control panelCommunication error. message appears No dial tone Fax is busy. message appearsNo fax answer. message appears Document feeder paper jamFax storage is full. message appears Scanner error Faxes can be received, but not sentUnable to use fax functions from the control panel Unable to use speed dialsUnable to use group dials Enww Solve problems receiving faxes Fax does not respondFax has a dedicated phone line An answering machine is connected to the productAnswer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected. message appears Select the Print Log Now option Sender receives a busy signal Private Receive feature is onFax is received but does not print Handset is connected to the productNo dial tone Cannot send or receive a fax on a PBX linePhone line splitter is being used Solve general fax problems Faxes are sending slowlyFax quality is poor Fax cuts off or prints on two pagesRegulatory information and warranties Manage and maintain the product Print information pages Use the HP ToolboxFX software View the HP ToolboxFXStatus Event logFax Fax ReceiveFax phone book Enww Help Fax send logFax receive log Block FaxesSystem Settings Device InformationPaper Setup System setupPrint Quality Print DensityPrint Settings Network SettingsDevice polling PrintingFeatures Use the HP Embedded Web ServerOpen the HP Embedded Web Server Use HP Web Jetadmin software Product security featuresAssign a system password Economy settings Powersave modesSet sleep mode Archive printManage supplies and accessories Print when a cartridge is at estimated end of lifeSupplies messages Manage print cartridges Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web siteReplacement instructions Print cartridge layoutReplace the print cartridges Enww Enww Enww Enww Clean the product Clean the paper pathClean the scanner glass strip and platen Clean the paper path from the product control panelClean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Problem-solving checklist Check that the product power is onCheck the control panel for error messages Test print functionalityTest copy functionality Test the fax sending functionalityTest the fax receiving functionality Try sending a print job from a computerRestore the factory-set defaults Factors that affect product performanceInterpret control-panel messages Control panel message typesControl panel messages Scanner Error Fan Error, Turn off then onError Turn off then on Canceled scan. Clear documentDevice error, press OK Cyan Cartridge LowCyan in wrong position Cyan Very LowEngine Communication Error Engine error. Press OK to continueDocument feeder jam Document feeder jam. Clear and reloadRedial pending Install color cartridge Fit to Page on flatbed onlyInvalid driver Press OK Invalid entryLoad Tray 1, Plain Size / Cleaning Load Tray 1 Type SIZE, Press OK to use available mediaMode, OK to start Magenta Cartridge LowNo dial tone Print failure, press OK. If error repeats Scanner error #, Turn off then onScanning error Cannot connect Settings clearedYellow in wrong position Yellow Very LowPaper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jamsClear jams Jam locationsClear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Use the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Improve print qualityAdjust color settings in the printer driver Change the color theme for a print jobChange the color options Enww Use paper that meets HP specifications Print a cleaningCalibrate the product to align the colors Type of print cartridge Steps to resolve the problem Check the print cartridgesPrint the Supplies Status Interpret the Print Quality Inspect the print cartridge for damageSection Print-cartridge Use the printer driver that best meets your printing needs Repeating defectsHP PCL 6 driver Improve print quality for copies HP UPD PS driverProduct does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessorySolve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve wireless network problems Wireless connectivity checklistEnww Cannot connect more computers to the wireless product Network does not appear in the wireless networks listWireless network is not functioning Product software problems Problem SolutionPrinters folder Solve common Mac problems Printer driver is not listed in the Print & Fax listPrint job was not sent to the product that you wanted Software troubleshooting Hardware troubleshootingEnww Supplies and accessories Order parts, accessories, and supplies Part numbersPrint cartridges Cables and interfacesService and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement TransferEnww OpenSSL Customer support Repack the product Enww Product specifications Physical specifications Product Height Depth Width WeightRecommended Operating Storage Regulatory information Power consumption FCC regulationsEnvironmental product stewardship program Protecting the environmentPaper use PlasticsHP LaserJet print supplies Return and recycling instructionsPaper Material restrictionsNon-U.S. returns Shipping Residents of Alaska and HawaiiEnww Declaration of Conformity Supplementary InformationBoise, Idaho USA SeptemberFor regulatory topics only Regulatory information Declaration of Conformity wireless models Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement JapanEMC statement Korea Laser statement for Finland GS statement GermanyEnww Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products USTelephone Consumer Protection Act US Industry Canada CS-03 requirementsEnww Additional statements for wireless products Korean statement Taiwan statement Enww Index USBDSL Help IsdnMsds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907