Self help | HP CM1410, CE862A guide

Self help

In addition to the information in this guide, other sources are available that provide helpful information.

HP Help and Learn Center	The HP Help and Learn Center and other documentation are on the CD that came
	with the product or in the HP Program folder on your computer. The HP Help and
	Learn Center is a product help tool that provides easy access to product information,
	HP product Web support, troubleshooting, and regulatory and safety information.

Quick Reference Topics	Several Quick Reference Topics for this product are available at this Web site:
	www.hp.com/support/CM1410series
	You can print these topics and keep them near the product. They are a handy
	reference for procedures that you perform frequently.

Quick Reference Guide	This guide contains procedures for the most commonly used product functions. The
	guide is available from this Web site: www.hp.com/support/CM1410series
	You can print this guide and keep it near the product.

Control panel help	The control panel has built-in help that guides you through several tasks, such as
	replacing print cartridges and clearing jams.

208 Chapter 13 Solve problems

ENWW

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HP CM1410, CE862A manual Self help

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Copyright and License Trademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 101 107 121 129 183 207 251 253263 265 267 283 Xiv Product basics Product is available in the following configurations Product comparison Environmental features Accessibility features Product views Front view Back view Interface ports Serial number and model number location Control panel layout 10 9 8 Buttons on the Home screen Control panel help system Enww Control panel menus Setup Menu Reports menu Menu item Description Quick Forms menu Menu item Sub-menu item Description Fax Setup menu Menu item Sub-menu item Description Dial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Service menu Run Fax Test Firmware Network Setup menu Wi-Fi Protected Setup Function specific menus Copy Menu Fax Menu Function specific menus Fax Activity Log Print Log Now On the USB flash drive Scan MenuUSB Flash Drive Scan to USB Drive Software for Windows Supported operating systems for Windows Supported printer drivers for WindowsSelect the correct printer driver for Windows HP PCL 6 driver description HP UPD PCL 5 driver description Change print job settings PrintClick Properties or Preferences Printing Preferences Change the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs Windows Vista and Windows Remove software for WindowsWindows XP Supported utilities for Windows Software for other operating systemsOther Windows components and utilities Software Enww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems for Mac Supported printer drivers for Mac Install the software Install software for Mac computers on a wired networkConfigure the IP address Connect the product to a wireless network using a USB cable Install software for Mac computers on a wireless networkConnect the product to a wireless network using WPS Change printer-driver settings for Mac Print jobs SettingsRemove software from Mac operating systems Mac OS X 10.5 Supported utilities for Mac Software for Mac computersHP Utility for Mac Cancel a print job with Mac Create and use printing presets with MacPrint with Mac Change the paper size and type with Mac Create a printing preset Use printing presetsPrint a cover page with Mac Use watermarks with Mac Set the color options with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Use the Services menu with Mac Select the Device Maintenance tab Fax with Mac Scan with Mac Connect the product Supported network operating systems Printer sharing disclaimer CD installation Connect with USB Install the product on a wired network Configure the IP addressConnect to a network Supported network protocols Install the product on a wireless network Install the software Connect the product to a wireless network using WPS Connect the product to a wireless network using a USB cable Disconnect from the wireless network Reduce interference on a wireless network Wireless security Advanced wireless setupWireless communication modes Connect the product to an ad-hoc wireless network Configure IP network settingsView or change network settings Set or change the product password Link speed and duplex settings Setting Description Enww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Supported paper sizes Size DimensionsChange the printer driver to match the paper type and size Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity Load the input tray Load the input tray Enww Load the document feeder Paper use Configure the product Print Configure the trayConfigure the tray Print tasks Cancel a print job Get help for any printing option with Windows Basic print tasks with WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Improve print quality with Windows Select the page size with Windows Select the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Print on preprinted letterhead or forms with Windows Additional print tasks with WindowsPrint colored text as black grayscale with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Create a booklet with Windows Enww Enww Walk-up USB printing Jpeg Enww Color Change the color options Adjust colorChange the color theme for a print job Manual color options Edge ControlHalftone Neutral Grays Use the HP EasyColor option for Windows Match colors Color Copy Multiple copies Use copy functionsOne-touch copy Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copy Collate a copy job Change copy quality Copy settingsMake color or black and white copies Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settings Restore copy default settingsSet the paper size and type for copying on special paper Print or copy edge-to-edge Copy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Scan by using HP Scan software Windows Scan by using other softwareUse scan functions Scan methods Scan from a WIA-compliant program Cancel a scanScan by using optical character recognition OCR software Scan settings Scanner resolution and color Color Resolution and color guidelinesSetting Recommended use Scan quality Scan a photo Enww 11 Fax Set up fax Install and connect the hardwareConnect fax to a telephone line Connect additional devices Set up fax Enww Set up fax with a telephone answering machine Set up fax with an extension phone Configure fax settings Setup for stand-alone faxUse the control panel to set the fax time, date, and header Use of common localized letters in fax headers Use the HP Fax Setup Wizard Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book entries Delete speed-dial entries Use speed dialsCreate and edit speed-dial entries Delete group-dial entries Manage group-dial entriesCreate and edit group-dial entries Set fax settings Send fax settingsSet special dialing symbols and options Set the dial-tone detection Set the redial-on-communication-error option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-busy option Set light/dark and resolution Set the default light/dark contrast settingSet resolution settings Set the default resolution setting Set fax forwarding Receive fax settingsSet billing codes Set the answer mode Block or unblock fax numbers Set distinctive ring Type of telephone line Recommended rings-to-answer settingSet the number of rings-to-answer Set fax reprint settings Use autoreduction for incoming faxes Set the fax sounds volume Set the private receive featureSet the alarm volume, phone-line volume, and ring volume Set stamp-received faxes Set fax polling Cancel a fax Use faxFax software Delete faxes from memory Use fax on a DSL, PBX, or Isdn system DSL Use fax on a VoIP service Fax memorySend a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the software Send a fax with confirmation Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Receive a fax Print a fax Receive faxes when fax tones are audible on the phone line Solve fax problems Fax troubleshooting checklist Solve fax problems Fax error messages Fax receive error Redial pending Fax Send error Canceling the fax receiveCanceling the fax send Fax storage is full No dial tone No fax answer No fax detected Code number Description View and interpret fax error codesTroubleshoot fax codes and trace reports Fax logs and reports Fax trace reportPrint all fax reports Print individual fax reports Change error correction and fax speed Set the fax error reportSet the fax-error-correction mode Change the fax speed Communication error. message appears Solve problems sending faxesAn error message displays on the control panel No dial tone Fax is busy. message appears Fax storage is full. message appears No fax answer. message appearsDocument feeder paper jam Scanner error Faxes can be received, but not sent Unable to use group dials Unable to use fax functions from the control panelUnable to use speed dials Enww Solve problems receiving faxes Fax does not respondFax has a dedicated phone line An answering machine is connected to the product Voice mail is available on the fax line Answer Mode setting is set to the Manual settingTelephone handset is connected to the product No fax detected. message appears Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Select the Print Log Now option Sender receives a busy signal Private Receive feature is onFax is received but does not print Handset is connected to the product Phone line splitter is being used No dial toneCannot send or receive a fax on a PBX line Solve general fax problems Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages Regulatory information and warranties Manage and maintain the product Print information pages Use the HP ToolboxFX software View the HP ToolboxFXStatus Event log Fax phone book FaxFax Receive Enww Help Fax send logFax receive log Block Faxes System Settings Device Information Paper Setup System setupPrint Quality Print Density Print Settings Network SettingsDevice polling Printing Open the HP Embedded Web Server FeaturesUse the HP Embedded Web Server Assign a system password Use HP Web Jetadmin softwareProduct security features Economy settings Powersave modesSet sleep mode Archive print Supplies messages Manage supplies and accessoriesPrint when a cartridge is at estimated end of life Manage print cartridges Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web site Replace the print cartridges Replacement instructionsPrint cartridge layout Enww Enww Enww Enww Clean the product Clean the paper pathClean the scanner glass strip and platen Clean the paper path from the product control panel Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Problem-solving checklist Check that the product power is onCheck the control panel for error messages Test print functionality Test copy functionality Test the fax sending functionalityTest the fax receiving functionality Try sending a print job from a computer Restore the factory-set defaults Factors that affect product performance Control panel messages Interpret control-panel messagesControl panel message types Scanner Error Fan Error, Turn off then onError Turn off then on Canceled scan. Clear document Device error, press OK Cyan Cartridge LowCyan in wrong position Cyan Very Low Engine Communication Error Engine error. Press OK to continueDocument feeder jam Document feeder jam. Clear and reload Redial pending Install color cartridge Fit to Page on flatbed onlyInvalid driver Press OK Invalid entry Load Tray 1, Plain Size / Cleaning Load Tray 1 Type SIZE, Press OK to use available mediaMode, OK to start Magenta Cartridge Low No dial tone Print failure, press OK. If error repeats Scanner error #, Turn off then onScanning error Cannot connect Settings cleared Yellow in wrong position Yellow Very Low Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Clear jams Jam locations Clear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Use the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Improve print quality Change the color options Adjust color settings in the printer driverChange the color theme for a print job Enww Calibrate the product to align the colors Use paper that meets HP specificationsPrint a cleaning Print the Supplies Status Type of print cartridge Steps to resolve the problemCheck the print cartridges Section Print-cartridge Interpret the Print QualityInspect the print cartridge for damage HP PCL 6 driver Use the printer driver that best meets your printing needsRepeating defects Improve print quality for copies HP UPD PS driver Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Enww Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless network is not functioning Printers folder Product software problemsProblem Solution Print job was not sent to the product that you wanted Solve common Mac problemsPrinter driver is not listed in the Print & Fax list Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Part numbersPrint cartridges Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement Transfer Enww OpenSSL Customer support Repack the product Enww Product specifications Recommended Operating Storage Physical specificationsProduct Height Depth Width Weight Regulatory information Power consumption FCC regulationsEnvironmental product stewardship program Protecting the environment Paper use PlasticsHP LaserJet print supplies Return and recycling instructions Paper Material restrictionsNon-U.S. returns Shipping Residents of Alaska and Hawaii Enww Declaration of Conformity Supplementary Information For regulatory topics only Boise, Idaho USASeptember Regulatory information Declaration of Conformity wireless models Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea Laser statement for Finland GS statement Germany Enww Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Enww Additional statements for wireless products Korean statement Taiwan statement Enww Index USB DSL Help Isdn Msds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907