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HP CM1410, CE862A manual Self help

Models: CM1410 CE862A

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Self help

In addition to the information in this guide, other sources are available that provide helpful information.

HP Help and Learn Center	The HP Help and Learn Center and other documentation are on the CD that came
	with the product or in the HP Program folder on your computer. The HP Help and
	Learn Center is a product help tool that provides easy access to product information,
	HP product Web support, troubleshooting, and regulatory and safety information.

Quick Reference Topics	Several Quick Reference Topics for this product are available at this Web site:
	www.hp.com/support/CM1410series
	You can print these topics and keep them near the product. They are a handy
	reference for procedures that you perform frequently.

Quick Reference Guide	This guide contains procedures for the most commonly used product functions. The
	guide is available from this Web site: www.hp.com/support/CM1410series
	You can print this guide and keep it near the product.

Control panel help	The control panel has built-in help that guides you through several tasks, such as
	replacing print cartridges and clearing jams.

208 Chapter 13 Solve problems

ENWW

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HP CM1410, CE862A manual Self help

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Copyright and License Trademark CreditsConventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 101 107121 129183 207 251 253263 265267 283 Xiv Product basics Product is available in the following configurations Product comparisonEnvironmental features Accessibility features Product views Front viewBack view Interface ports Serial number and model number location Control panel layout 10 9 8 Buttons on the Home screenControl panel help system Enww Control panel menus Setup Menu Reports menu Menu item DescriptionQuick Forms menu Menu item Sub-menu item DescriptionFax Setup menu Menu item Sub-menu item DescriptionDial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Service menu Run Fax TestFirmware Network Setup menu Wi-Fi Protected SetupFunction specific menus Copy MenuFax Menu Function specific menusFax Activity Log Print Log Now On the USB flash drive Scan MenuUSB Flash Drive Scan to USB Drive Software for Windows Supported operating systems for Windows Supported printer drivers for WindowsSelect the correct printer driver for Windows HP PCL 6 driver descriptionHP UPD PCL 5 driver description Change print job settings PrintClick Properties or Preferences Printing PreferencesChange the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs Windows Vista and Windows Remove software for WindowsWindows XP Supported utilities for Windows Software for other operating systemsOther Windows components and utilities SoftwareEnww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems for Mac Supported printer drivers for MacInstall the software Install software for Mac computers on a wired networkConfigure the IP address Connect the product to a wireless network using a USB cable Install software for Mac computers on a wireless networkConnect the product to a wireless network using WPS Change printer-driver settings for Mac Print jobs SettingsRemove software from Mac operating systems Mac OS X 10.5Supported utilities for Mac Software for Mac computersHP Utility for Mac Cancel a print job with Mac Create and use printing presets with MacPrint with Mac Change the paper size and type with MacCreate a printing preset Use printing presetsPrint a cover page with Mac Use watermarks with MacSet the color options with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Use the Services menu with Mac Select the Device Maintenance tabFax with Mac Scan with Mac Connect the product Supported network operating systems Printer sharing disclaimerCD installation Connect with USBInstall the product on a wired network Configure the IP addressConnect to a network Supported network protocolsInstall the product on a wireless network Install the softwareConnect the product to a wireless network using WPS Connect the product to a wireless network using a USB cableDisconnect from the wireless network Reduce interference on a wireless networkWireless security Advanced wireless setupWireless communication modes Connect the product to an ad-hoc wireless network Configure IP network settingsView or change network settings Set or change the product password Link speed and duplex settings Setting DescriptionEnww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Supported paper sizes Size DimensionsChange the printer driver to match the paper type and size Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacityLoad the input tray Load the input tray Enww Load the document feeder Paper use Configure the product Print Configure the trayConfigure the tray Print tasks Cancel a print job Get help for any printing option with Windows Basic print tasks with WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Improve print quality with Windows Select the page size with WindowsSelect the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Print on preprinted letterhead or forms with Windows Additional print tasks with WindowsPrint colored text as black grayscale with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Create a booklet with WindowsEnww Enww Walk-up USB printing JpegEnww Color Change the color options Adjust colorChange the color theme for a print job Manual color options Edge ControlHalftone Neutral GraysUse the HP EasyColor option for Windows Match colors Color Copy Multiple copies Use copy functionsOne-touch copy Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copyCollate a copy job Change copy quality Copy settingsMake color or black and white copies Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settings Restore copy default settingsSet the paper size and type for copying on special paper Print or copy edge-to-edgeCopy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Scan by using HP Scan software Windows Scan by using other softwareUse scan functions Scan methodsScan from a WIA-compliant program Cancel a scanScan by using optical character recognition OCR software Scan settings Scanner resolution and colorColor Resolution and color guidelinesSetting Recommended use Scan quality Scan a photo Enww 11 Fax Set up fax Install and connect the hardwareConnect fax to a telephone line Connect additional devicesSet up fax Enww Set up fax with a telephone answering machine Set up fax with an extension phoneConfigure fax settings Setup for stand-alone faxUse the control panel to set the fax time, date, and header Use of common localized letters in fax headersUse the HP Fax Setup Wizard Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book entriesDelete speed-dial entries Use speed dialsCreate and edit speed-dial entries Delete group-dial entries Manage group-dial entriesCreate and edit group-dial entries Set fax settings Send fax settingsSet special dialing symbols and options Set the dial-tone detectionSet the redial-on-communication-error option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-busy optionSet light/dark and resolution Set the default light/dark contrast settingSet resolution settings Set the default resolution settingSet fax forwarding Receive fax settingsSet billing codes Set the answer mode Block or unblock fax numbersSet distinctive ring Type of telephone line Recommended rings-to-answer settingSet the number of rings-to-answer Set fax reprint settings Use autoreduction for incoming faxesSet the fax sounds volume Set the private receive featureSet the alarm volume, phone-line volume, and ring volume Set stamp-received faxesSet fax polling Cancel a fax Use faxFax software Delete faxes from memoryUse fax on a DSL, PBX, or Isdn system DSLUse fax on a VoIP service Fax memorySend a fax Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the softwareSend a fax with confirmation Schedule a fax to be sent laterUse access codes, credit cards, or calling cards Send faxes internationallyReceive a fax Print a faxReceive faxes when fax tones are audible on the phone line Solve fax problems Fax troubleshooting checklistSolve fax problems Fax error messages Fax receive error Redial pendingFax Send error Canceling the fax receiveCanceling the fax send Fax storage is fullNo dial tone No fax answerNo fax detected Code number Description View and interpret fax error codesTroubleshoot fax codes and trace reports Fax logs and reports Fax trace reportPrint all fax reports Print individual fax reportsChange error correction and fax speed Set the fax error reportSet the fax-error-correction mode Change the fax speedCommunication error. message appears Solve problems sending faxesAn error message displays on the control panel No dial tone Fax is busy. message appearsFax storage is full. message appears No fax answer. message appearsDocument feeder paper jam Scanner error Faxes can be received, but not sentUnable to use group dials Unable to use fax functions from the control panelUnable to use speed dials Enww Solve problems receiving faxes Fax does not respondFax has a dedicated phone line An answering machine is connected to the productVoice mail is available on the fax line Answer Mode setting is set to the Manual settingTelephone handset is connected to the product No fax detected. message appears Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Select the Print Log Now option Sender receives a busy signal Private Receive feature is onFax is received but does not print Handset is connected to the productPhone line splitter is being used No dial toneCannot send or receive a fax on a PBX line Solve general fax problems Faxes are sending slowlyFax quality is poor Fax cuts off or prints on two pagesRegulatory information and warranties Manage and maintain the product Print information pages Use the HP ToolboxFX software View the HP ToolboxFXStatus Event logFax phone book FaxFax Receive Enww Help Fax send logFax receive log Block FaxesSystem Settings Device InformationPaper Setup System setupPrint Quality Print DensityPrint Settings Network SettingsDevice polling PrintingOpen the HP Embedded Web Server FeaturesUse the HP Embedded Web Server Assign a system password Use HP Web Jetadmin softwareProduct security features Economy settings Powersave modesSet sleep mode Archive printSupplies messages Manage supplies and accessoriesPrint when a cartridge is at estimated end of life Manage print cartridges Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web siteReplace the print cartridges Replacement instructionsPrint cartridge layout Enww Enww Enww Enww Clean the product Clean the paper pathClean the scanner glass strip and platen Clean the paper path from the product control panelClean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Problem-solving checklist Check that the product power is onCheck the control panel for error messages Test print functionalityTest copy functionality Test the fax sending functionalityTest the fax receiving functionality Try sending a print job from a computerRestore the factory-set defaults Factors that affect product performanceControl panel messages Interpret control-panel messagesControl panel message types Scanner Error Fan Error, Turn off then onError Turn off then on Canceled scan. Clear documentDevice error, press OK Cyan Cartridge LowCyan in wrong position Cyan Very LowEngine Communication Error Engine error. Press OK to continueDocument feeder jam Document feeder jam. Clear and reloadRedial pending Install color cartridge Fit to Page on flatbed onlyInvalid driver Press OK Invalid entryLoad Tray 1, Plain Size / Cleaning Load Tray 1 Type SIZE, Press OK to use available mediaMode, OK to start Magenta Cartridge LowNo dial tone Print failure, press OK. If error repeats Scanner error #, Turn off then onScanning error Cannot connect Settings clearedYellow in wrong position Yellow Very LowPaper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jamsClear jams Jam locationsClear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Use the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Improve print qualityChange the color options Adjust color settings in the printer driverChange the color theme for a print job Enww Calibrate the product to align the colors Use paper that meets HP specificationsPrint a cleaning Print the Supplies Status Type of print cartridge Steps to resolve the problemCheck the print cartridges Section Print-cartridge Interpret the Print QualityInspect the print cartridge for damage HP PCL 6 driver Use the printer driver that best meets your printing needsRepeating defects Improve print quality for copies HP UPD PS driverProduct does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessorySolve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve wireless network problems Wireless connectivity checklistEnww Cannot connect more computers to the wireless product Network does not appear in the wireless networks listWireless network is not functioning Printers folder Product software problemsProblem Solution Print job was not sent to the product that you wanted Solve common Mac problemsPrinter driver is not listed in the Print & Fax list Software troubleshooting Hardware troubleshootingEnww Supplies and accessories Order parts, accessories, and supplies Part numbersPrint cartridges Cables and interfacesService and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement TransferEnww OpenSSL Customer support Repack the product Enww Product specifications Recommended Operating Storage Physical specificationsProduct Height Depth Width Weight Regulatory information Power consumption FCC regulationsEnvironmental product stewardship program Protecting the environmentPaper use PlasticsHP LaserJet print supplies Return and recycling instructionsPaper Material restrictionsNon-U.S. returns Shipping Residents of Alaska and HawaiiEnww Declaration of Conformity Supplementary InformationFor regulatory topics only Boise, Idaho USASeptember Regulatory information Declaration of Conformity wireless models Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement JapanEMC statement Korea Laser statement for Finland GS statement GermanyEnww Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products USTelephone Consumer Protection Act US Industry Canada CS-03 requirementsEnww Additional statements for wireless products Korean statement Taiwan statement Enww Index USBDSL Help IsdnMsds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907