Table 13-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

Fax Send error.

An error occurred while trying to send a fax.

Try resending the fax.

 

 

Try faxing to another fax number.

 

 

Check that the telephone cord is securely

 

 

connected by unplugging and replugging the

 

 

cord.

 

 

Make sure that you are using the telephone

 

 

cord that came with the product.

 

 

Open the Service menu, and touch the Fax

 

 

Service button. Touch the Run Fax Test

 

 

button. This test verifies that the phone cord

 

 

is connected to the correct port and that the

 

 

phone line has a signal. The product prints a

 

 

report with the results.

 

 

Connect the product to a different phone line.

 

 

Set the fax resolution to Standard instead of

 

 

the default of Fine.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1410series or the

 

 

support flyer that came in the product box.

 

 

 

Fax storage is full.

The amount of available memory for storing

If you are using the Private Receive feature,

Canceling the fax receive.

faxes is insufficient to store an incoming fax.

print all received faxes to regain some

 

memory.

 

 

If you still need more memory, clear faxes

 

 

from memory. Open the Service menu. In the

 

 

Fax Service menu, select the Clear Saved

 

 

Faxes option.

 

 

 

Fax storage is full.

During the fax job, the memory filled. All

Cancel the current job. Turn the product off,

Canceling the fax send.

pages of the fax have to be in memory for a

and then turn it on again. Try sending the job

fax job to work correctly. Only the pages that

again.

 

fit into memory were sent.

If the error reoccurs, cancel the job and turn

 

 

 

 

the product off and then on a second time.

 

 

The product might not have enough memory

 

 

for some jobs.

Fit to Page on flatbed only

The copy reduce/enlarge feature (called "Fit

 

to Page") applies only to copies made from

 

the flatbed scanner.

Use the flatbed or select another reduction/ enlargement setting.

Install [color] cartridge

One of the color cartridges is not installed with

Install the indicated color cartridge.

 

the door closed.

 

 

 

 

Invalid driver Press OK

You are using the incorrect printer driver.

Select the printer driver that is appropriate for

 

 

your product.

 

 

 

Invalid entry

Invalid data or response.

Correct the entry.

 

 

 

Jam in (area), Open door and clear jam

There is a paper jam in the print paper path

Clear the jam from the area indicated on the

 

or output bin.

product control panel, and then follow the

 

 

control panel instructions.

 

 

 

Jam in Tray 1, Clear jam and then press

The product has detected a jam in Tray 1.

Clear the jam, and then follow the control

OK

 

panel instructions.

 

 

 

Load paper

The tray is empty.

Load paper in the tray.

 

 

 

ENWW

Interpret control-panel messages 217

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HP CE862A, CM1410 Fit to Page on flatbed only, Install color cartridge, Invalid driver Press OK, Invalid entry, Load paper