Solve problems receiving faxes, Fax does not respond | HP CM1410

Solve problems receiving faxes

●The fax does not respond

●An error message displays on the control panel

●A fax is received but does not print

●Sender receives a busy signal

●No dial tone

●Cannot send or receive a fax on a PBX line

The fax does not respond

The fax has a dedicated phone line

●Set the Answer Mode option to the Automatic setting from the control panel.

a.From the Home screen, touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Basic Setup menu.

d.Open the Answer Mode menu.

e.Select the Automatic setting.

An answering machine is connected to the product

●Set the Answer Mode option to the TAM setting and plug the answering machine into the “telephone” port.

a.From the Home screen, touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Basic Setup menu.

d.Open the Answer Mode menu.

e.Select the TAM setting.

If the TAM setting is unavailable, set the Answer Mode option to the Automatic setting.

●Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set.

a.From the Home screen, touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Basic Setup menu.

d.Open the Rings to Answer menu.

e.Select the correct setting.

174 Chapter 11 Fax

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HP CM1410, CE862A manual Solve problems receiving faxes, Fax does not respond, Fax has a dedicated phone line

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Copyright and License Trademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 101 107 121 129 183 207 263 251253 265 267 283 Xiv Product basics Product is available in the following configurations Product comparison Environmental features Accessibility features Product views Front view Back view Interface ports Serial number and model number location Control panel layout 10 9 8 Buttons on the Home screen Control panel help system Enww Control panel menus Setup Menu Reports menu Menu item Description Quick Forms menu Menu item Sub-menu item Description Fax Setup menu Menu item Sub-menu item Description Dial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Service menu Run Fax Test Firmware Network Setup menu Wi-Fi Protected Setup Function specific menus Copy Menu Fax Menu Function specific menus Fax Activity Log Print Log Now USB Flash Drive Scan MenuOn the USB flash drive Scan to USB Drive Software for Windows Select the correct printer driver for Windows Supported operating systems for WindowsSupported printer drivers for Windows HP PCL 6 driver description HP UPD PCL 5 driver description Click Properties or Preferences Change print job settingsPrint Printing Preferences Change the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Windows XP Remove software for WindowsWindows Vista and Windows Other Windows components and utilities Supported utilities for WindowsSoftware for other operating systems Software Enww Use the product with Mac Supported operating systems for Mac Install software for Mac operating systemsSoftware for Mac Supported printer drivers for Mac Configure the IP address Install software for Mac computers on a wired networkInstall the software Connect the product to a wireless network using WPS Install software for Mac computers on a wireless networkConnect the product to a wireless network using a USB cable Remove software from Mac operating systems Change printer-driver settings for MacPrint jobs Settings Mac OS X 10.5 HP Utility for Mac Software for Mac computersSupported utilities for Mac Print with Mac Cancel a print job with MacCreate and use printing presets with Mac Change the paper size and type with Mac Print a cover page with Mac Create a printing presetUse printing presets Use watermarks with Mac Print on both sides of the page duplex printing with Mac Print multiple pages on one sheet of paper with MacSet the color options with Mac Use the Services menu with Mac Select the Device Maintenance tab Fax with Mac Scan with Mac Connect the product Supported network operating systems Printer sharing disclaimer CD installation Connect with USB Connect to a network Install the product on a wired networkConfigure the IP address Supported network protocols Install the product on a wireless network Install the software Connect the product to a wireless network using WPS Connect the product to a wireless network using a USB cable Disconnect from the wireless network Reduce interference on a wireless network Wireless communication modes Advanced wireless setupWireless security View or change network settings Configure IP network settingsConnect the product to an ad-hoc wireless network Set or change the product password Link speed and duplex settings Setting Description Enww Paper and print media Special paper guidelines Understand paper useMedia type Media type Do not Change the printer driver to match the paper type and size Size DimensionsSupported paper sizes Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity Load the input tray Load the input tray Enww Load the document feeder Configure the tray Configure the trayPaper use Configure the product Print Print tasks Cancel a print job Open the printer driver with Windows Basic print tasks with WindowsGet help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Improve print quality with Windows Select the page size with Windows Select the paper type with Windows Select a custom page size with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Print colored text as black grayscale with Windows Additional print tasks with WindowsPrint on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Create a booklet with Windows Enww Enww Walk-up USB printing Jpeg Enww Color Change the color theme for a print job Adjust colorChange the color options Halftone Manual color optionsEdge Control Neutral Grays Use the HP EasyColor option for Windows Match colors Color Copy One-touch copy Use copy functionsMultiple copies Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copy Collate a copy job Make color or black and white copies Copy settingsChange copy quality Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Set the paper size and type for copying on special paper Define custom copy settingsRestore copy default settings Print or copy edge-to-edge Copy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Use scan functions Scan by using HP Scan software WindowsScan by using other software Scan methods Scan by using optical character recognition OCR software Cancel a scanScan from a WIA-compliant program Scan settings Scanner resolution and color Setting Recommended use Resolution and color guidelinesColor Scan quality Scan a photo Enww 11 Fax Connect fax to a telephone line Set up faxInstall and connect the hardware Connect additional devices Set up fax Enww Set up fax with a telephone answering machine Set up fax with an extension phone Use the control panel to set the fax time, date, and header Configure fax settingsSetup for stand-alone fax Use of common localized letters in fax headers Use the HP Fax Setup Wizard Use phone-book data from other programs Use the phone bookUse the control panel to create and edit the fax phone book Delete phone book entries Create and edit speed-dial entries Use speed dialsDelete speed-dial entries Create and edit group-dial entries Manage group-dial entriesDelete group-dial entries Set special dialing symbols and options Set fax settingsSend fax settings Set the dial-tone detection Set tone-dialing or pulse-dialing Set the redial-on-communication-error optionSet autoredial and the time between redials Set the redial-on-busy option Set resolution settings Set light/dark and resolutionSet the default light/dark contrast setting Set the default resolution setting Set billing codes Receive fax settingsSet fax forwarding Set the answer mode Block or unblock fax numbers Set the number of rings-to-answer Type of telephone line Recommended rings-to-answer settingSet distinctive ring Set fax reprint settings Use autoreduction for incoming faxes Set the alarm volume, phone-line volume, and ring volume Set the fax sounds volumeSet the private receive feature Set stamp-received faxes Set fax polling Fax software Cancel a faxUse fax Delete faxes from memory Use fax on a DSL, PBX, or Isdn system DSL Send a fax Use fax on a VoIP serviceFax memory Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the software Send a fax with confirmation Schedule a fax to be sent later Use access codes, credit cards, or calling cards Send faxes internationally Receive a fax Print a fax Receive faxes when fax tones are audible on the phone line Solve fax problems Fax troubleshooting checklist Solve fax problems Fax error messages Fax receive error Redial pending Canceling the fax send Fax Send errorCanceling the fax receive Fax storage is full No dial tone No fax answer No fax detected Troubleshoot fax codes and trace reports View and interpret fax error codesCode number Description Print all fax reports Fax logs and reportsFax trace report Print individual fax reports Set the fax-error-correction mode Change error correction and fax speedSet the fax error report Change the fax speed An error message displays on the control panel Solve problems sending faxesCommunication error. message appears No dial tone Fax is busy. message appears Document feeder paper jam No fax answer. message appearsFax storage is full. message appears Scanner error Faxes can be received, but not sent Unable to use speed dials Unable to use fax functions from the control panelUnable to use group dials Enww Fax has a dedicated phone line Solve problems receiving faxesFax does not respond An answering machine is connected to the product Telephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected. message appears Select the Print Log Now option Fax is received but does not print Sender receives a busy signalPrivate Receive feature is on Handset is connected to the product Cannot send or receive a fax on a PBX line No dial tonePhone line splitter is being used Solve general fax problems Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages Regulatory information and warranties Manage and maintain the product Print information pages Status Use the HP ToolboxFX softwareView the HP ToolboxFX Event log Fax Receive FaxFax phone book Enww Fax receive log HelpFax send log Block Faxes System Settings Device Information Print Quality Paper SetupSystem setup Print Density Device polling Print SettingsNetwork Settings Printing Use the HP Embedded Web Server FeaturesOpen the HP Embedded Web Server Product security features Use HP Web Jetadmin softwareAssign a system password Set sleep mode Economy settingsPowersave modes Archive print Print when a cartridge is at estimated end of life Manage supplies and accessoriesSupplies messages HP policy on non-HP print cartridges Manage print cartridgesPrint-cartridge storage HP fraud hotline and Web site Print cartridge layout Replacement instructionsReplace the print cartridges Enww Enww Enww Enww Clean the scanner glass strip and platen Clean the productClean the paper path Clean the paper path from the product control panel Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Check the control panel for error messages Problem-solving checklistCheck that the product power is on Test print functionality Test the fax receiving functionality Test copy functionalityTest the fax sending functionality Try sending a print job from a computer Restore the factory-set defaults Factors that affect product performance Control panel message types Interpret control-panel messagesControl panel messages Error Turn off then on Scanner ErrorFan Error, Turn off then on Canceled scan. Clear document Cyan in wrong position Device error, press OKCyan Cartridge Low Cyan Very Low Document feeder jam Engine Communication ErrorEngine error. Press OK to continue Document feeder jam. Clear and reload Redial pending Invalid driver Press OK Install color cartridgeFit to Page on flatbed only Invalid entry Mode, OK to start Load Tray 1, Plain Size / CleaningLoad Tray 1 Type SIZE, Press OK to use available media Magenta Cartridge Low No dial tone Scanning error Cannot connect Print failure, press OK. If error repeatsScanner error #, Turn off then on Settings cleared Yellow in wrong position Yellow Very Low Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Clear jams Jam locations Clear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Change the paper type setting for Mac Use the correct paper type setting in the printer driverChange the paper type setting for Windows Improve print quality Change the color theme for a print job Adjust color settings in the printer driverChange the color options Enww Print a cleaning Use paper that meets HP specificationsCalibrate the product to align the colors Check the print cartridges Type of print cartridge Steps to resolve the problemPrint the Supplies Status Inspect the print cartridge for damage Interpret the Print QualitySection Print-cartridge Repeating defects Use the printer driver that best meets your printing needsHP PCL 6 driver Improve print quality for copies HP UPD PS driver Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve network problems Solve connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Enww Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless network is not functioning Problem Solution Product software problemsPrinters folder Printer driver is not listed in the Print & Fax list Solve common Mac problemsPrint job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Print cartridges Order parts, accessories, and suppliesPart numbers Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement Transfer Enww OpenSSL Customer support Repack the product Enww Product specifications Product Height Depth Width Weight Physical specificationsRecommended Operating Storage Regulatory information Environmental product stewardship program Power consumptionFCC regulations Protecting the environment HP LaserJet print supplies Paper usePlastics Return and recycling instructions Non-U.S. returns PaperMaterial restrictions Shipping Residents of Alaska and Hawaii Enww Declaration of Conformity Supplementary Information September Boise, Idaho USAFor regulatory topics only Regulatory information Declaration of Conformity wireless models Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan EMC statement Korea Laser statement for Finland GS statement Germany Enww New Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Enww Additional statements for wireless products Korean statement Taiwan statement Enww Index USB DSL Help Isdn Msds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907