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HP CE862A, CM1410 manual Product software problems, Problem Solution, Printers folder

Models: CM1410 CE862A

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Product software problems

Problem	Solution

A printer driver for the product is not visible in the Printer folder	● Restart the computer to restart the spooler process. If the
	spooler has crashed, no printer drivers will appear in the
	Printers folder.
	● Reinstall the product software.
	NOTE: Close any applications that are running. To
	close an application that has an icon in the system tray,
	right-click the icon, and select Close or Disable.
	● Try plugging the USB cable into a different USB port on
	the computer.

An error message was displayed during the software	● Reinstall the product software.
installation	NOTE: Close any applications that are running. To
	NOTE: Close any applications that are running. To
	close an application that has an icon in the task bar, right-
	click the icon, and select Close or Disable.
	● Check the amount of free space on the drive where you
	are installing the product software. If necessary, free up
	as much space as you can, and reinstall the product
	software.
	● If necessary, run the Disk Defragmenter, and reinstall the
	product software.

The product is in Ready mode, but nothing prints	● Print a Configuration page, and verify the product
	functionality.
	● Verify that all of the cables are correctly seated and within
	specifications. This includes the USB and power cables.
	Try a new cable.

ENWW	Product software problems 247

Image 263

HP CE862A, CM1410 manual Product software problems, Problem Solution, Printers folder

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 107 101129 121183 207 265 251253 263267 283 Xiv Product basics Product comparison Product is available in the following configurationsEnvironmental features Accessibility features Front view Product viewsBack view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen 10 9 8Control panel help system Enww Control panel menus Setup Menu Menu item Description Reports menuMenu item Sub-menu item Description Quick Forms menuMenu item Sub-menu item Description Fax Setup menuDial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Run Fax Test Service menuFirmware Wi-Fi Protected Setup Network Setup menuCopy Menu Function specific menusFunction specific menus Fax MenuFax Activity Log Print Log Now On the USB flash drive Scan MenuUSB Flash Drive Scan to USB Drive Software for Windows HP PCL 6 driver description Supported operating systems for WindowsSupported printer drivers for Windows Select the correct printer driver for WindowsHP UPD PCL 5 driver description Printing Preferences Change print job settingsPrint Click Properties or PreferencesChange the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs Windows Vista and Windows Remove software for WindowsWindows XP Software Supported utilities for WindowsSoftware for other operating systems Other Windows components and utilitiesEnww Use the product with Mac Supported printer drivers for Mac Install software for Mac operating systemsSoftware for Mac Supported operating systems for MacInstall the software Install software for Mac computers on a wired networkConfigure the IP address Connect the product to a wireless network using a USB cable Install software for Mac computers on a wireless networkConnect the product to a wireless network using WPS Mac OS X 10.5 Change printer-driver settings for MacPrint jobs Settings Remove software from Mac operating systemsSupported utilities for Mac Software for Mac computersHP Utility for Mac Change the paper size and type with Mac Cancel a print job with MacCreate and use printing presets with Mac Print with MacUse watermarks with Mac Create a printing presetUse printing presets Print a cover page with MacSet the color options with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Select the Device Maintenance tab Use the Services menu with MacFax with Mac Scan with Mac Connect the product Printer sharing disclaimer Supported network operating systemsConnect with USB CD installationSupported network protocols Install the product on a wired networkConfigure the IP address Connect to a networkInstall the software Install the product on a wireless networkConnect the product to a wireless network using a USB cable Connect the product to a wireless network using WPSReduce interference on a wireless network Disconnect from the wireless networkWireless security Advanced wireless setupWireless communication modes Connect the product to an ad-hoc wireless network Configure IP network settingsView or change network settings Set or change the product password Setting Description Link speed and duplex settingsEnww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Supported paper sizes Size DimensionsChange the printer driver to match the paper type and size Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientationLoad the input tray Load the input tray Enww Load the document feeder Paper use Configure the product Print Configure the trayConfigure the tray Print tasks Cancel a print job Get help for any printing option with Windows Basic print tasks with WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Select the page size with Windows Improve print quality with WindowsSelect the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Print on preprinted letterhead or forms with Windows Additional print tasks with WindowsPrint colored text as black grayscale with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Create a booklet with Windows Add a watermark to a document with WindowsEnww Enww Jpeg Walk-up USB printingEnww Color Change the color options Adjust colorChange the color theme for a print job Neutral Grays Manual color optionsEdge Control HalftoneUse the HP EasyColor option for Windows Match colors Color Copy Multiple copies Use copy functionsOne-touch copy Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy jobCollate a copy job Change copy quality Copy settingsMake color or black and white copies Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Print or copy edge-to-edge Define custom copy settingsRestore copy default settings Set the paper size and type for copying on special paperCopy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Scan methods Scan by using HP Scan software WindowsScan by using other software Use scan functionsScan from a WIA-compliant program Cancel a scanScan by using optical character recognition OCR software Scanner resolution and color Scan settingsColor Resolution and color guidelinesSetting Recommended use Scan quality Scan a photo Enww 11 Fax Connect additional devices Set up faxInstall and connect the hardware Connect fax to a telephone lineSet up fax Enww Set up fax with an extension phone Set up fax with a telephone answering machineUse of common localized letters in fax headers Configure fax settingsSetup for stand-alone fax Use the control panel to set the fax time, date, and headerUse the HP Fax Setup Wizard Delete phone book entries Use the phone bookUse the control panel to create and edit the fax phone book Use phone-book data from other programsDelete speed-dial entries Use speed dialsCreate and edit speed-dial entries Delete group-dial entries Manage group-dial entriesCreate and edit group-dial entries Set the dial-tone detection Set fax settingsSend fax settings Set special dialing symbols and optionsSet the redial-on-busy option Set the redial-on-communication-error optionSet autoredial and the time between redials Set tone-dialing or pulse-dialingSet the default resolution setting Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settingsSet fax forwarding Receive fax settingsSet billing codes Block or unblock fax numbers Set the answer modeSet distinctive ring Type of telephone line Recommended rings-to-answer settingSet the number of rings-to-answer Use autoreduction for incoming faxes Set fax reprint settingsSet stamp-received faxes Set the fax sounds volumeSet the private receive feature Set the alarm volume, phone-line volume, and ring volumeSet fax polling Delete faxes from memory Cancel a faxUse fax Fax softwareDSL Use fax on a DSL, PBX, or Isdn systemFax from the flatbed scanner Use fax on a VoIP serviceFax memory Send a faxFax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the softwareSchedule a fax to be sent later Send a fax with confirmationSend faxes internationally Use access codes, credit cards, or calling cardsPrint a fax Receive a faxReceive faxes when fax tones are audible on the phone line Fax troubleshooting checklist Solve fax problemsSolve fax problems Fax error messages Redial pending Fax receive errorFax storage is full Fax Send errorCanceling the fax receive Canceling the fax sendNo fax answer No dial toneNo fax detected Code number Description View and interpret fax error codesTroubleshoot fax codes and trace reports Print individual fax reports Fax logs and reportsFax trace report Print all fax reportsChange the fax speed Change error correction and fax speedSet the fax error report Set the fax-error-correction modeCommunication error. message appears Solve problems sending faxesAn error message displays on the control panel Fax is busy. message appears No dial toneFax storage is full. message appears No fax answer. message appearsDocument feeder paper jam Faxes can be received, but not sent Scanner errorUnable to use group dials Unable to use fax functions from the control panelUnable to use speed dials Enww An answering machine is connected to the product Solve problems receiving faxesFax does not respond Fax has a dedicated phone lineVoice mail is available on the fax line Answer Mode setting is set to the Manual settingTelephone handset is connected to the product No fax detected. message appears Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Select the Print Log Now option Handset is connected to the product Sender receives a busy signalPrivate Receive feature is on Fax is received but does not printPhone line splitter is being used No dial toneCannot send or receive a fax on a PBX line Faxes are sending slowly Solve general fax problemsFax cuts off or prints on two pages Fax quality is poorRegulatory information and warranties Manage and maintain the product Print information pages Event log Use the HP ToolboxFX softwareView the HP ToolboxFX StatusFax phone book FaxFax Receive Enww Block Faxes HelpFax send log Fax receive logDevice Information System SettingsPrint Density Paper SetupSystem setup Print QualityPrinting Print SettingsNetwork Settings Device pollingOpen the HP Embedded Web Server FeaturesUse the HP Embedded Web Server Assign a system password Use HP Web Jetadmin softwareProduct security features Archive print Economy settingsPowersave modes Set sleep modeSupplies messages Manage supplies and accessoriesPrint when a cartridge is at estimated end of life HP fraud hotline and Web site Manage print cartridgesPrint-cartridge storage HP policy on non-HP print cartridgesReplace the print cartridges Replacement instructionsPrint cartridge layout Enww Enww Enww Enww Clean the paper path from the product control panel Clean the productClean the paper path Clean the scanner glass strip and platenClean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Test print functionality Problem-solving checklistCheck that the product power is on Check the control panel for error messagesTry sending a print job from a computer Test copy functionalityTest the fax sending functionality Test the fax receiving functionalityFactors that affect product performance Restore the factory-set defaultsControl panel messages Interpret control-panel messagesControl panel message types Canceled scan. Clear document Scanner ErrorFan Error, Turn off then on Error Turn off then onCyan Very Low Device error, press OKCyan Cartridge Low Cyan in wrong positionDocument feeder jam. Clear and reload Engine Communication ErrorEngine error. Press OK to continue Document feeder jamRedial pending Invalid entry Install color cartridgeFit to Page on flatbed only Invalid driver Press OKMagenta Cartridge Low Load Tray 1, Plain Size / CleaningLoad Tray 1 Type SIZE, Press OK to use available media Mode, OK to startNo dial tone Settings cleared Print failure, press OK. If error repeatsScanner error #, Turn off then on Scanning error Cannot connectYellow Very Low Yellow in wrong positionPrevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paperJam locations Clear jamsClear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Improve print quality Use the correct paper type setting in the printer driverChange the paper type setting for Windows Change the paper type setting for MacChange the color options Adjust color settings in the printer driverChange the color theme for a print job Enww Calibrate the product to align the colors Use paper that meets HP specificationsPrint a cleaning Print the Supplies Status Type of print cartridge Steps to resolve the problemCheck the print cartridges Section Print-cartridge Interpret the Print QualityInspect the print cartridge for damage HP PCL 6 driver Use the printer driver that best meets your printing needsRepeating defects HP UPD PS driver Improve print quality for copiesProduct does not print Product does not print or it prints slowlyProduct prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problemsComputer is using the incorrect IP address for the product Solve connectivity problemsSolve direct-connect problems Solve network problemsComputer is unable to communicate with the product Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsEnww Network does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless network is not functioning Printers folder Product software problemsProblem Solution Print job was not sent to the product that you wanted Solve common Mac problemsPrinter driver is not listed in the Print & Fax list Hardware troubleshooting Software troubleshootingEnww Supplies and accessories Cables and interfaces Order parts, accessories, and suppliesPart numbers Print cartridgesService and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License AgreementEnww OpenSSL Customer support Repack the product Enww Product specifications Recommended Operating Storage Physical specificationsProduct Height Depth Width Weight Regulatory information Protecting the environment Power consumptionFCC regulations Environmental product stewardship programReturn and recycling instructions Paper usePlastics HP LaserJet print suppliesShipping Residents of Alaska and Hawaii PaperMaterial restrictions Non-U.S. returnsEnww Supplementary Information Declaration of ConformityFor regulatory topics only Boise, Idaho USASeptember Regulatory information Declaration of Conformity wireless models Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructionsGS statement Germany EMC statement Korea Laser statement for FinlandEnww Additional FCC statement for telecom products US Additional statements for telecom fax productsEU Statement for Telecom Operation New Zealand Telecom StatementsIndustry Canada CS-03 requirements Telephone Consumer Protection Act USEnww Additional statements for wireless products Korean statement Taiwan statement Enww USB IndexDSL Isdn HelpMsds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907