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HP CM1410, CE862A manual Enww

Models: CM1410 CE862A

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1.Remove Tray 1, and lift the jam access door above the tray.

2.With both hands, grasp the paper, and carefully pull it free from the product.

3.Open the rear door.

CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing.

226 Chapter 13 Solve problems

ENWW

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HP CM1410, CE862A manual Enww

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Copyright and License Trademark CreditsConventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 101 107121 129183 207 263 251253 265267 283 Xiv Product basics Product is available in the following configurations Product comparisonEnvironmental features Accessibility features Product views Front viewBack view Interface ports Serial number and model number location Control panel layout 10 9 8 Buttons on the Home screenControl panel help system Enww Control panel menus Setup Menu Reports menu Menu item DescriptionQuick Forms menu Menu item Sub-menu item DescriptionFax Setup menu Menu item Sub-menu item DescriptionDial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Service menu Run Fax TestFirmware Network Setup menu Wi-Fi Protected SetupFunction specific menus Copy MenuFax Menu Function specific menusFax Activity Log Print Log Now On the USB flash drive Scan MenuUSB Flash Drive Scan to USB Drive Software for Windows Select the correct printer driver for Windows Supported operating systems for WindowsSupported printer drivers for Windows HP PCL 6 driver descriptionHP UPD PCL 5 driver description Click Properties or Preferences Change print job settingsPrint Printing PreferencesChange the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs Windows Vista and Windows Remove software for WindowsWindows XP Other Windows components and utilities Supported utilities for WindowsSoftware for other operating systems SoftwareEnww Use the product with Mac Supported operating systems for Mac Install software for Mac operating systemsSoftware for Mac Supported printer drivers for MacInstall the software Install software for Mac computers on a wired networkConfigure the IP address Connect the product to a wireless network using a USB cable Install software for Mac computers on a wireless networkConnect the product to a wireless network using WPS Remove software from Mac operating systems Change printer-driver settings for MacPrint jobs Settings Mac OS X 10.5Supported utilities for Mac Software for Mac computersHP Utility for Mac Print with Mac Cancel a print job with MacCreate and use printing presets with Mac Change the paper size and type with MacPrint a cover page with Mac Create a printing presetUse printing presets Use watermarks with MacSet the color options with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Use the Services menu with Mac Select the Device Maintenance tabFax with Mac Scan with Mac Connect the product Supported network operating systems Printer sharing disclaimerCD installation Connect with USBConnect to a network Install the product on a wired networkConfigure the IP address Supported network protocolsInstall the product on a wireless network Install the softwareConnect the product to a wireless network using WPS Connect the product to a wireless network using a USB cableDisconnect from the wireless network Reduce interference on a wireless networkWireless security Advanced wireless setupWireless communication modes Connect the product to an ad-hoc wireless network Configure IP network settingsView or change network settings Set or change the product password Link speed and duplex settings Setting DescriptionEnww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Supported paper sizes Size DimensionsChange the printer driver to match the paper type and size Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacityLoad the input tray Load the input tray Enww Load the document feeder Paper use Configure the product Print Configure the trayConfigure the tray Print tasks Cancel a print job Get help for any printing option with Windows Basic print tasks with WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Improve print quality with Windows Select the page size with WindowsSelect the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Print on preprinted letterhead or forms with Windows Additional print tasks with WindowsPrint colored text as black grayscale with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Create a booklet with WindowsEnww Enww Walk-up USB printing JpegEnww Color Change the color options Adjust colorChange the color theme for a print job Halftone Manual color optionsEdge Control Neutral GraysUse the HP EasyColor option for Windows Match colors Color Copy Multiple copies Use copy functionsOne-touch copy Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copyCollate a copy job Change copy quality Copy settingsMake color or black and white copies Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Set the paper size and type for copying on special paper Define custom copy settingsRestore copy default settings Print or copy edge-to-edgeCopy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Use scan functions Scan by using HP Scan software WindowsScan by using other software Scan methodsScan from a WIA-compliant program Cancel a scanScan by using optical character recognition OCR software Scan settings Scanner resolution and colorColor Resolution and color guidelinesSetting Recommended use Scan quality Scan a photo Enww 11 Fax Connect fax to a telephone line Set up faxInstall and connect the hardware Connect additional devicesSet up fax Enww Set up fax with a telephone answering machine Set up fax with an extension phoneUse the control panel to set the fax time, date, and header Configure fax settingsSetup for stand-alone fax Use of common localized letters in fax headersUse the HP Fax Setup Wizard Use phone-book data from other programs Use the phone bookUse the control panel to create and edit the fax phone book Delete phone book entriesDelete speed-dial entries Use speed dialsCreate and edit speed-dial entries Delete group-dial entries Manage group-dial entriesCreate and edit group-dial entries Set special dialing symbols and options Set fax settingsSend fax settings Set the dial-tone detectionSet tone-dialing or pulse-dialing Set the redial-on-communication-error optionSet autoredial and the time between redials Set the redial-on-busy optionSet resolution settings Set light/dark and resolutionSet the default light/dark contrast setting Set the default resolution settingSet fax forwarding Receive fax settingsSet billing codes Set the answer mode Block or unblock fax numbersSet distinctive ring Type of telephone line Recommended rings-to-answer settingSet the number of rings-to-answer Set fax reprint settings Use autoreduction for incoming faxesSet the alarm volume, phone-line volume, and ring volume Set the fax sounds volumeSet the private receive feature Set stamp-received faxesSet fax polling Fax software Cancel a faxUse fax Delete faxes from memoryUse fax on a DSL, PBX, or Isdn system DSLSend a fax Use fax on a VoIP serviceFax memory Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the softwareSend a fax with confirmation Schedule a fax to be sent laterUse access codes, credit cards, or calling cards Send faxes internationallyReceive a fax Print a faxReceive faxes when fax tones are audible on the phone line Solve fax problems Fax troubleshooting checklistSolve fax problems Fax error messages Fax receive error Redial pendingCanceling the fax send Fax Send errorCanceling the fax receive Fax storage is fullNo dial tone No fax answerNo fax detected Code number Description View and interpret fax error codesTroubleshoot fax codes and trace reports Print all fax reports Fax logs and reportsFax trace report Print individual fax reportsSet the fax-error-correction mode Change error correction and fax speedSet the fax error report Change the fax speedCommunication error. message appears Solve problems sending faxesAn error message displays on the control panel No dial tone Fax is busy. message appearsFax storage is full. message appears No fax answer. message appearsDocument feeder paper jam Scanner error Faxes can be received, but not sentUnable to use group dials Unable to use fax functions from the control panelUnable to use speed dials Enww Fax has a dedicated phone line Solve problems receiving faxesFax does not respond An answering machine is connected to the productVoice mail is available on the fax line Answer Mode setting is set to the Manual settingTelephone handset is connected to the product No fax detected. message appears Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Select the Print Log Now option Fax is received but does not print Sender receives a busy signalPrivate Receive feature is on Handset is connected to the productPhone line splitter is being used No dial toneCannot send or receive a fax on a PBX line Solve general fax problems Faxes are sending slowlyFax quality is poor Fax cuts off or prints on two pagesRegulatory information and warranties Manage and maintain the product Print information pages Status Use the HP ToolboxFX softwareView the HP ToolboxFX Event logFax phone book FaxFax Receive Enww Fax receive log HelpFax send log Block FaxesSystem Settings Device InformationPrint Quality Paper SetupSystem setup Print DensityDevice polling Print SettingsNetwork Settings PrintingOpen the HP Embedded Web Server FeaturesUse the HP Embedded Web Server Assign a system password Use HP Web Jetadmin softwareProduct security features Set sleep mode Economy settingsPowersave modes Archive printSupplies messages Manage supplies and accessoriesPrint when a cartridge is at estimated end of life HP policy on non-HP print cartridges Manage print cartridgesPrint-cartridge storage HP fraud hotline and Web siteReplace the print cartridges Replacement instructionsPrint cartridge layout Enww Enww Enww Enww Clean the scanner glass strip and platen Clean the productClean the paper path Clean the paper path from the product control panelClean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Check the control panel for error messages Problem-solving checklistCheck that the product power is on Test print functionalityTest the fax receiving functionality Test copy functionalityTest the fax sending functionality Try sending a print job from a computerRestore the factory-set defaults Factors that affect product performanceControl panel messages Interpret control-panel messagesControl panel message types Error Turn off then on Scanner ErrorFan Error, Turn off then on Canceled scan. Clear documentCyan in wrong position Device error, press OKCyan Cartridge Low Cyan Very LowDocument feeder jam Engine Communication ErrorEngine error. Press OK to continue Document feeder jam. Clear and reloadRedial pending Invalid driver Press OK Install color cartridgeFit to Page on flatbed only Invalid entryMode, OK to start Load Tray 1, Plain Size / CleaningLoad Tray 1 Type SIZE, Press OK to use available media Magenta Cartridge LowNo dial tone Scanning error Cannot connect Print failure, press OK. If error repeatsScanner error #, Turn off then on Settings clearedYellow in wrong position Yellow Very LowProduct picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jamsClear jams Jam locationsClear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Change the paper type setting for Mac Use the correct paper type setting in the printer driverChange the paper type setting for Windows Improve print qualityChange the color options Adjust color settings in the printer driverChange the color theme for a print job Enww Calibrate the product to align the colors Use paper that meets HP specificationsPrint a cleaning Print the Supplies Status Type of print cartridge Steps to resolve the problemCheck the print cartridges Section Print-cartridge Interpret the Print QualityInspect the print cartridge for damage HP PCL 6 driver Use the printer driver that best meets your printing needsRepeating defects Improve print quality for copies HP UPD PS driverProduct does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessorySolve network problems Solve connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve wireless network problems Wireless connectivity checklistEnww Cannot connect more computers to the wireless product Network does not appear in the wireless networks listWireless network is not functioning Printers folder Product software problemsProblem Solution Print job was not sent to the product that you wanted Solve common Mac problemsPrinter driver is not listed in the Print & Fax list Software troubleshooting Hardware troubleshootingEnww Supplies and accessories Print cartridges Order parts, accessories, and suppliesPart numbers Cables and interfacesService and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement TransferEnww OpenSSL Customer support Repack the product Enww Product specifications Recommended Operating Storage Physical specificationsProduct Height Depth Width Weight Regulatory information Environmental product stewardship program Power consumptionFCC regulations Protecting the environmentHP LaserJet print supplies Paper usePlastics Return and recycling instructionsNon-U.S. returns PaperMaterial restrictions Shipping Residents of Alaska and HawaiiEnww Declaration of Conformity Supplementary InformationFor regulatory topics only Boise, Idaho USASeptember Regulatory information Declaration of Conformity wireless models Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement JapanEMC statement Korea Laser statement for Finland GS statement GermanyEnww New Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products USTelephone Consumer Protection Act US Industry Canada CS-03 requirementsEnww Additional statements for wireless products Korean statement Taiwan statement Enww Index USBDSL Help IsdnMsds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907