HP CE862A, CM1410 manual Redial pending, Fax receive error

Models: CM1410 CE862A

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Control panel message

Description

Recommended action

 

 

 

Fax is busy.

The fax line to which you were sending a fax

Allow the product to retry sending the fax.

Redial pending.

was busy. The product automatically redials

Call the recipient to ensure that the fax

the busy number.

 

 

machine is on and ready.

 

 

Check that you are dialing the correct fax

 

 

number.

 

 

Open the Service menu, and touch the Fax

 

 

Service button. Touch the Run Fax Test

 

 

button. This test verifies that the phone cord

 

 

is connected to the correct port and that the

 

 

phone line has a signal. The product prints a

 

 

report with the results.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1410series or the

 

 

support flyer that came in the product box.

 

 

 

Fax receive error.

An error occurred while trying to receive a fax.

Ask the sender to resend the fax.

 

 

Try faxing back to the sender or another fax

 

 

machine.

 

 

Check for a dial tone on the phone line by

 

 

touching the Start Fax button.

 

 

Check that the telephone cord is securely

 

 

connected by unplugging and replugging the

 

 

cord.

 

 

Make sure that you are using the telephone

 

 

cord that came with the product.

 

 

Open the Service menu, and touch the Fax

 

 

Service button. Touch the Run Fax Test

 

 

button. This test verifies that the phone cord

 

 

is connected to the correct port and that the

 

 

phone line has a signal. The product prints a

 

 

report with the results.

 

 

Decrease the fax speed. Ask the sender to

 

 

resend the fax.

 

 

Turn off error-correction mode. Ask the

 

 

sender to resend the fax.

 

 

NOTE: Turning off error-correction mode

 

 

can reduce the quality of the fax image.

 

 

Connect the product to a different phone line.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1410series or the

 

 

support flyer that came in the product box.

 

 

 

ENWW

Solve fax problems 161

Page 177
Image 177
HP CE862A, CM1410 manual Redial pending, Fax receive error