Fax error messages

Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume printing the job after the warning has appeared for 10 seconds without acknowledgement.

Control panel message

Description

Recommended action

 

 

 

Communication error.

A fax communication error occurred between

Allow the product to retry sending the fax.

 

the product and the sender or receiver.

Unplug the product telephone cord from the

 

 

wall, plug in a telephone, and try making a

 

 

call. Plug the product phone cord into a jack

 

 

for another phone line.

 

 

Try a different phone cord.

 

 

Set the Fax Speed option to the Slow(V.29)

 

 

setting or disable the Fast(V.34) setting.

 

 

Turn off the Error Correction feature to

 

 

prevent automatic error correction.

 

 

NOTE: Turning off the Error Correction

 

 

feature can reduce image quality.

 

 

Print the Fax Activity Log report from the

 

 

control panel to determine if the error occurs

 

 

with a specific fax number.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1410series or the

 

 

support flyer that came in the product box.

 

 

 

Document feeder door is open.

The cover at the top of the document feeder

Close the cover, and send the fax again.

Canceled fax.

is open, and the product cannot send the fax.

 

 

 

 

 

 

Fax is busy.

The fax line to which you were sending a fax

Call the recipient to ensure that the fax

Canceled send.

was busy. The product has canceled sending

machine is on and ready.

the fax.

Check that you are dialing the correct fax

 

 

 

 

number.

 

 

Check that the Redial if Busy option is

 

 

enabled.

 

 

Open the Service menu, and touch the Fax

 

 

Service button. Touch the Run Fax Test

 

 

button. This test verifies that the phone cord

 

 

is connected to the correct port and that the

 

 

phone line has a signal. The product prints a

 

 

report with the results.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM1410series or the

 

 

support flyer that came in the product box.

 

 

 

160 Chapter 11 Fax

ENWW