Fax error messages
Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the
Control panel message | Description | Recommended action |
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Communication error. | A fax communication error occurred between | Allow the product to retry sending the fax. |
| the product and the sender or receiver. | Unplug the product telephone cord from the |
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| wall, plug in a telephone, and try making a |
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| call. Plug the product phone cord into a jack |
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| for another phone line. |
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| Try a different phone cord. |
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| Set the Fax Speed option to the Slow(V.29) |
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| setting or disable the Fast(V.34) setting. |
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| Turn off the Error Correction feature to |
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| prevent automatic error correction. |
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| NOTE: Turning off the Error Correction |
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| feature can reduce image quality. |
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| Print the Fax Activity Log report from the |
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| control panel to determine if the error occurs |
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| with a specific fax number. |
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| If the error persists, contact HP. See |
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| support flyer that came in the product box. |
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Document feeder door is open. | The cover at the top of the document feeder | Close the cover, and send the fax again. |
Canceled fax. | is open, and the product cannot send the fax. |
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Fax is busy. | The fax line to which you were sending a fax | Call the recipient to ensure that the fax |
Canceled send. | was busy. The product has canceled sending | machine is on and ready. |
the fax. | Check that you are dialing the correct fax | |
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| number. |
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| Check that the Redial if Busy option is |
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| enabled. |
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| Open the Service menu, and touch the Fax |
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| Service button. Touch the Run Fax Test |
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| button. This test verifies that the phone cord |
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| is connected to the correct port and that the |
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| phone line has a signal. The product prints a |
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| report with the results. |
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| If the error persists, contact HP. See |
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| support flyer that came in the product box. |
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160 Chapter 11 Fax | ENWW |