HP CM1410, CE862A manual Fax is received but does not print, Sender receives a busy signal

●Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting.

a.From the Home screen, touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Advanced Setup menu.

d.Open the Fax Resolution menu.

e.Select the correct setting.

●Cancel all fax jobs or clear the faxes from memory.

The Fax is busy. message appears

●The product cannot receive a fax while attempting to send one. Cancel the fax send and try sending at a later time.

●Allow the product to try sending the fax again.

A fax is received but does not print

The Private Receive feature is on

●When the Private Receive feature is activated, received faxes are stored in memory. A password is required to print the stored faxes.

●Enter the password to print the fax. If you do not know the password, contact the product administrator.

NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the memory is full.

Sender receives a busy signal

A handset is connected to the product

●Make sure the phone is hung up.

●Change the Answer Mode option to match the product setup.

a.From the Home screen, touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Basic Setup menu.

d.Open the Answer Mode menu.

e.Select the setting that matches the product setup.

Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/ Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device.

178 Chapter 11 Fax ENWW