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HP CM1410, CE862A manual Enww

Models: CM1410 CE862A

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6.Close the rear output door.

7.Print a cleaning page, which removes excess toner from the paper path.

a.From the Home screen, touch the Setup button.

b.Touch the Service menu.

c.Touch the Cleaning Page button.

d.Load plain letter or A4 paper when you are prompted.

e.Touch the OK button to begin the cleaning process.

A page feeds through the product slowly. Discard the page when the process is completed.

228 Chapter 13 Solve problems

ENWW

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HP CM1410, CE862A manual Enww

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Copyright and License Trademark CreditsConventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 101 107121 129183 207 251 253263 265267 283 Xiv Product basics Product is available in the following configurations Product comparisonEnvironmental features Accessibility features Product views Front viewBack view Interface ports Serial number and model number location Control panel layout 10 9 8 Buttons on the Home screenControl panel help system Enww Control panel menus Setup Menu Reports menu Menu item DescriptionQuick Forms menu Menu item Sub-menu item DescriptionFax Setup menu Menu item Sub-menu item DescriptionDial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Service menu Run Fax TestFirmware Network Setup menu Wi-Fi Protected SetupFunction specific menus Copy MenuFax Menu Function specific menusFax Activity Log Print Log Now USB Flash Drive Scan MenuOn the USB flash drive Scan to USB Drive Software for Windows Supported operating systems for Windows Supported printer drivers for WindowsSelect the correct printer driver for Windows HP PCL 6 driver descriptionHP UPD PCL 5 driver description Change print job settings PrintClick Properties or Preferences Printing PreferencesChange the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Windows XP Remove software for WindowsWindows Vista and Windows Supported utilities for Windows Software for other operating systemsOther Windows components and utilities SoftwareEnww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems for Mac Supported printer drivers for MacConfigure the IP address Install software for Mac computers on a wired networkInstall the software Connect the product to a wireless network using WPS Install software for Mac computers on a wireless networkConnect the product to a wireless network using a USB cable Change printer-driver settings for Mac Print jobs SettingsRemove software from Mac operating systems Mac OS X 10.5HP Utility for Mac Software for Mac computersSupported utilities for Mac Cancel a print job with Mac Create and use printing presets with MacPrint with Mac Change the paper size and type with MacCreate a printing preset Use printing presetsPrint a cover page with Mac Use watermarks with MacPrint on both sides of the page duplex printing with Mac Print multiple pages on one sheet of paper with MacSet the color options with Mac Use the Services menu with Mac Select the Device Maintenance tabFax with Mac Scan with Mac Connect the product Supported network operating systems Printer sharing disclaimerCD installation Connect with USBInstall the product on a wired network Configure the IP addressConnect to a network Supported network protocolsInstall the product on a wireless network Install the softwareConnect the product to a wireless network using WPS Connect the product to a wireless network using a USB cableDisconnect from the wireless network Reduce interference on a wireless networkWireless communication modes Advanced wireless setupWireless security View or change network settings Configure IP network settingsConnect the product to an ad-hoc wireless network Set or change the product password Link speed and duplex settings Setting DescriptionEnww Paper and print media Special paper guidelines Understand paper useMedia type Media type Do not Change the printer driver to match the paper type and size Size DimensionsSupported paper sizes Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacityLoad the input tray Load the input tray Enww Load the document feeder Configure the tray Configure the trayPaper use Configure the product Print Print tasks Cancel a print job Open the printer driver with Windows Basic print tasks with WindowsGet help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Improve print quality with Windows Select the page size with WindowsSelect the paper type with Windows Select a custom page size with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Print colored text as black grayscale with Windows Additional print tasks with WindowsPrint on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Create a booklet with WindowsEnww Enww Walk-up USB printing JpegEnww Color Change the color theme for a print job Adjust colorChange the color options Manual color options Edge ControlHalftone Neutral GraysUse the HP EasyColor option for Windows Match colors Color Copy One-touch copy Use copy functionsMultiple copies Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copyCollate a copy job Make color or black and white copies Copy settingsChange copy quality Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settings Restore copy default settingsSet the paper size and type for copying on special paper Print or copy edge-to-edgeCopy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Scan by using HP Scan software Windows Scan by using other softwareUse scan functions Scan methodsScan by using optical character recognition OCR software Cancel a scanScan from a WIA-compliant program Scan settings Scanner resolution and colorSetting Recommended use Resolution and color guidelinesColor Scan quality Scan a photo Enww 11 Fax Set up fax Install and connect the hardwareConnect fax to a telephone line Connect additional devicesSet up fax Enww Set up fax with a telephone answering machine Set up fax with an extension phoneConfigure fax settings Setup for stand-alone faxUse the control panel to set the fax time, date, and header Use of common localized letters in fax headersUse the HP Fax Setup Wizard Use the phone book Use the control panel to create and edit the fax phone bookUse phone-book data from other programs Delete phone book entriesCreate and edit speed-dial entries Use speed dialsDelete speed-dial entries Create and edit group-dial entries Manage group-dial entriesDelete group-dial entries Set fax settings Send fax settingsSet special dialing symbols and options Set the dial-tone detectionSet the redial-on-communication-error option Set autoredial and the time between redialsSet tone-dialing or pulse-dialing Set the redial-on-busy optionSet light/dark and resolution Set the default light/dark contrast settingSet resolution settings Set the default resolution settingSet billing codes Receive fax settingsSet fax forwarding Set the answer mode Block or unblock fax numbersSet the number of rings-to-answer Type of telephone line Recommended rings-to-answer settingSet distinctive ring Set fax reprint settings Use autoreduction for incoming faxesSet the fax sounds volume Set the private receive featureSet the alarm volume, phone-line volume, and ring volume Set stamp-received faxesSet fax polling Cancel a fax Use faxFax software Delete faxes from memoryUse fax on a DSL, PBX, or Isdn system DSLUse fax on a VoIP service Fax memorySend a fax Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the softwareSend a fax with confirmation Schedule a fax to be sent laterUse access codes, credit cards, or calling cards Send faxes internationallyReceive a fax Print a faxReceive faxes when fax tones are audible on the phone line Solve fax problems Fax troubleshooting checklistSolve fax problems Fax error messages Fax receive error Redial pendingFax Send error Canceling the fax receiveCanceling the fax send Fax storage is fullNo dial tone No fax answerNo fax detected Troubleshoot fax codes and trace reports View and interpret fax error codesCode number Description Fax logs and reports Fax trace reportPrint all fax reports Print individual fax reportsChange error correction and fax speed Set the fax error reportSet the fax-error-correction mode Change the fax speedAn error message displays on the control panel Solve problems sending faxesCommunication error. message appears No dial tone Fax is busy. message appearsDocument feeder paper jam No fax answer. message appearsFax storage is full. message appears Scanner error Faxes can be received, but not sentUnable to use speed dials Unable to use fax functions from the control panelUnable to use group dials Enww Solve problems receiving faxes Fax does not respondFax has a dedicated phone line An answering machine is connected to the productTelephone handset is connected to the product Answer Mode setting is set to the Manual settingVoice mail is available on the fax line Product uses a fax over IP or VoIP phone service Product is connected to a DSL phone serviceNo fax detected. message appears Select the Print Log Now option Sender receives a busy signal Private Receive feature is onFax is received but does not print Handset is connected to the productCannot send or receive a fax on a PBX line No dial tonePhone line splitter is being used Solve general fax problems Faxes are sending slowlyFax quality is poor Fax cuts off or prints on two pagesRegulatory information and warranties Manage and maintain the product Print information pages Use the HP ToolboxFX software View the HP ToolboxFXStatus Event logFax Receive FaxFax phone book Enww Help Fax send logFax receive log Block FaxesSystem Settings Device InformationPaper Setup System setupPrint Quality Print DensityPrint Settings Network SettingsDevice polling PrintingUse the HP Embedded Web Server FeaturesOpen the HP Embedded Web Server Product security features Use HP Web Jetadmin softwareAssign a system password Economy settings Powersave modesSet sleep mode Archive printPrint when a cartridge is at estimated end of life Manage supplies and accessoriesSupplies messages Manage print cartridges Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web sitePrint cartridge layout Replacement instructionsReplace the print cartridges Enww Enww Enww Enww Clean the product Clean the paper pathClean the scanner glass strip and platen Clean the paper path from the product control panelClean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Problem-solving checklist Check that the product power is onCheck the control panel for error messages Test print functionalityTest copy functionality Test the fax sending functionalityTest the fax receiving functionality Try sending a print job from a computerRestore the factory-set defaults Factors that affect product performanceControl panel message types Interpret control-panel messagesControl panel messages Scanner Error Fan Error, Turn off then onError Turn off then on Canceled scan. Clear documentDevice error, press OK Cyan Cartridge LowCyan in wrong position Cyan Very LowEngine Communication Error Engine error. Press OK to continueDocument feeder jam Document feeder jam. Clear and reloadRedial pending Install color cartridge Fit to Page on flatbed onlyInvalid driver Press OK Invalid entryLoad Tray 1, Plain Size / Cleaning Load Tray 1 Type SIZE, Press OK to use available mediaMode, OK to start Magenta Cartridge LowNo dial tone Print failure, press OK. If error repeats Scanner error #, Turn off then onScanning error Cannot connect Settings clearedYellow in wrong position Yellow Very LowPaper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jamsClear jams Jam locationsClear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Use the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Improve print qualityChange the color theme for a print job Adjust color settings in the printer driverChange the color options Enww Print a cleaning Use paper that meets HP specificationsCalibrate the product to align the colors Check the print cartridges Type of print cartridge Steps to resolve the problemPrint the Supplies Status Inspect the print cartridge for damage Interpret the Print QualitySection Print-cartridge Repeating defects Use the printer driver that best meets your printing needsHP PCL 6 driver Improve print quality for copies HP UPD PS driverProduct does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessorySolve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve wireless network problems Wireless connectivity checklistEnww Cannot connect more computers to the wireless product Network does not appear in the wireless networks listWireless network is not functioning Problem Solution Product software problemsPrinters folder Printer driver is not listed in the Print & Fax list Solve common Mac problemsPrint job was not sent to the product that you wanted Software troubleshooting Hardware troubleshootingEnww Supplies and accessories Order parts, accessories, and supplies Part numbersPrint cartridges Cables and interfacesService and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement TransferEnww OpenSSL Customer support Repack the product Enww Product specifications Product Height Depth Width Weight Physical specificationsRecommended Operating Storage Regulatory information Power consumption FCC regulationsEnvironmental product stewardship program Protecting the environmentPaper use PlasticsHP LaserJet print supplies Return and recycling instructionsPaper Material restrictionsNon-U.S. returns Shipping Residents of Alaska and HawaiiEnww Declaration of Conformity Supplementary InformationSeptember Boise, Idaho USAFor regulatory topics only Regulatory information Declaration of Conformity wireless models Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement JapanEMC statement Korea Laser statement for Finland GS statement GermanyEnww Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products USTelephone Consumer Protection Act US Industry Canada CS-03 requirementsEnww Additional statements for wireless products Korean statement Taiwan statement Enww Index USBDSL Help IsdnMsds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907