Problem-solving checklist, Test print functionality | HP CE862A

Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

●Step 1: Check that the product power is on

●Step 2: Check the control panel for error messages

●Step 3: Test print functionality

●Step 4: Test copy functionality

●Step 5: Test the fax sending functionality

●Step 6: Test the fax receiving functionality

●Step 7: Try sending a print job from a computer

●Step 8: Test the walk-up USB printing functionality

Step 1: Check that the product power is on

1.Make sure the product is plugged in and turned on.

2.Make sure the power cable is connected to the product and the outlet.

3.Check the power source by connecting the power cable to a different outlet.

4.If the product motors do not rotate, make sure the print cartridges are installed and that the doors are all closed. The control panel displays messages to indicate these problems.

5.If the document feeder motor does not rotate, open the document feeder cover and remove any packing material or shipping tape.

6.If the scanner bulb does not light during copying, scanning, or faxing, contact HP support.

Step 2: Check the control panel for error messages

The control panel should indicate ready status. If an error message appears, resolve the error.

Step 3: Test print functionality

1.From the control panel Home screen, touch the Setup button.

2.Open the Reports menu, and select the Configuration Report item to print the report.

3.If the report does not print, make sure paper is loaded in the tray, and check to control panel to see if paper is jammed inside the product.

NOTE: Make sure the paper in the tray meets specifications for this product.

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HP CE862A manual Problem-solving checklist, Check that the product power is on, Check the control panel for error messages

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 107 101 129 121 183 207 253 251263 265 267 283 Xiv Product basics Product comparison Product is available in the following configurations Environmental features Accessibility features Front view Product views Back view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen 10 9 8 Control panel help system Enww Control panel menus Setup Menu Menu item Description Reports menu Menu item Sub-menu item Description Quick Forms menu Menu item Sub-menu item Description Fax Setup menu Dial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Run Fax Test Service menu Firmware Wi-Fi Protected Setup Network Setup menu Copy Menu Function specific menus Function specific menus Fax Menu Fax Activity Log Print Log Now Scan Menu USB Flash DriveOn the USB flash drive Scan to USB Drive Software for Windows Supported printer drivers for Windows Supported operating systems for WindowsSelect the correct printer driver for Windows HP PCL 6 driver description HP UPD PCL 5 driver description Print Change print job settingsClick Properties or Preferences Printing Preferences Change printer-driver settings for Windows Change the default settings for all print jobsChange the product configuration settings Remove software for Windows Windows XPWindows Vista and Windows Software for other operating systems Supported utilities for WindowsOther Windows components and utilities Software Enww Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems for Mac Supported printer drivers for Mac Install software for Mac computers on a wired network Configure the IP addressInstall the software Install software for Mac computers on a wireless network Connect the product to a wireless network using WPSConnect the product to a wireless network using a USB cable Print jobs Settings Change printer-driver settings for MacRemove software from Mac operating systems Mac OS X 10.5 Software for Mac computers HP Utility for MacSupported utilities for Mac Create and use printing presets with Mac Cancel a print job with MacPrint with Mac Change the paper size and type with Mac Use printing presets Create a printing presetPrint a cover page with Mac Use watermarks with Mac Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacSet the color options with Mac Select the Device Maintenance tab Use the Services menu with Mac Fax with Mac Scan with Mac Connect the product Printer sharing disclaimer Supported network operating systems Connect with USB CD installation Configure the IP address Install the product on a wired networkConnect to a network Supported network protocols Install the software Install the product on a wireless network Connect the product to a wireless network using a USB cable Connect the product to a wireless network using WPS Reduce interference on a wireless network Disconnect from the wireless network Advanced wireless setup Wireless communication modesWireless security Configure IP network settings View or change network settingsConnect the product to an ad-hoc wireless network Set or change the product password Setting Description Link speed and duplex settings Enww Paper and print media Understand paper use Special paper guidelinesMedia type Media type Do not Size Dimensions Change the printer driver to match the paper type and sizeSupported paper sizes Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation Load the input tray Load the input tray Enww Load the document feeder Configure the tray Configure the trayPaper use Configure the product Print Print tasks Cancel a print job Basic print tasks with Windows Open the printer driver with WindowsGet help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Select the page size with Windows Improve print quality with Windows Select a custom page size with Windows Select the paper type with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Additional print tasks with Windows Print colored text as black grayscale with WindowsPrint on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Create a booklet with Windows Add a watermark to a document with Windows Enww Enww Jpeg Walk-up USB printing Enww Color Adjust color Change the color theme for a print jobChange the color options Edge Control Manual color optionsHalftone Neutral Grays Use the HP EasyColor option for Windows Match colors Color Copy Use copy functions One-touch copyMultiple copies Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy job Collate a copy job Copy settings Make color or black and white copiesChange copy quality Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Restore copy default settings Define custom copy settingsSet the paper size and type for copying on special paper Print or copy edge-to-edge Copy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Scan by using other software Scan by using HP Scan software WindowsUse scan functions Scan methods Cancel a scan Scan by using optical character recognition OCR softwareScan from a WIA-compliant program Scanner resolution and color Scan settings Resolution and color guidelines Setting Recommended useColor Scan quality Scan a photo Enww 11 Fax Install and connect the hardware Set up faxConnect fax to a telephone line Connect additional devices Set up fax Enww Set up fax with an extension phone Set up fax with a telephone answering machine Setup for stand-alone fax Configure fax settingsUse the control panel to set the fax time, date, and header Use of common localized letters in fax headers Use the HP Fax Setup Wizard Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Delete phone book entries Use speed dials Create and edit speed-dial entriesDelete speed-dial entries Manage group-dial entries Create and edit group-dial entriesDelete group-dial entries Send fax settings Set fax settingsSet special dialing symbols and options Set the dial-tone detection Set autoredial and the time between redials Set the redial-on-communication-error optionSet tone-dialing or pulse-dialing Set the redial-on-busy option Set the default light/dark contrast setting Set light/dark and resolutionSet resolution settings Set the default resolution setting Receive fax settings Set billing codesSet fax forwarding Block or unblock fax numbers Set the answer mode Type of telephone line Recommended rings-to-answer setting Set the number of rings-to-answerSet distinctive ring Use autoreduction for incoming faxes Set fax reprint settings Set the private receive feature Set the fax sounds volumeSet the alarm volume, phone-line volume, and ring volume Set stamp-received faxes Set fax polling Use fax Cancel a faxFax software Delete faxes from memory DSL Use fax on a DSL, PBX, or Isdn system Fax memory Use fax on a VoIP serviceSend a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the software Schedule a fax to be sent later Send a fax with confirmation Send faxes internationally Use access codes, credit cards, or calling cards Print a fax Receive a fax Receive faxes when fax tones are audible on the phone line Fax troubleshooting checklist Solve fax problems Solve fax problems Fax error messages Redial pending Fax receive error Canceling the fax receive Fax Send errorCanceling the fax send Fax storage is full No fax answer No dial tone No fax detected View and interpret fax error codes Troubleshoot fax codes and trace reportsCode number Description Fax trace report Fax logs and reportsPrint all fax reports Print individual fax reports Set the fax error report Change error correction and fax speedSet the fax-error-correction mode Change the fax speed Solve problems sending faxes An error message displays on the control panelCommunication error. message appears Fax is busy. message appears No dial tone No fax answer. message appears Document feeder paper jamFax storage is full. message appears Faxes can be received, but not sent Scanner error Unable to use fax functions from the control panel Unable to use speed dialsUnable to use group dials Enww Fax does not respond Solve problems receiving faxesFax has a dedicated phone line An answering machine is connected to the product Answer Mode setting is set to the Manual setting Telephone handset is connected to the productVoice mail is available on the fax line Product is connected to a DSL phone service Product uses a fax over IP or VoIP phone serviceNo fax detected. message appears Select the Print Log Now option Private Receive feature is on Sender receives a busy signalFax is received but does not print Handset is connected to the product No dial tone Cannot send or receive a fax on a PBX linePhone line splitter is being used Faxes are sending slowly Solve general fax problems Fax cuts off or prints on two pages Fax quality is poor Regulatory information and warranties Manage and maintain the product Print information pages View the HP ToolboxFX Use the HP ToolboxFX softwareStatus Event log Fax Fax ReceiveFax phone book Enww Fax send log HelpFax receive log Block Faxes Device Information System Settings System setup Paper SetupPrint Quality Print Density Network Settings Print SettingsDevice polling Printing Features Use the HP Embedded Web ServerOpen the HP Embedded Web Server Use HP Web Jetadmin software Product security featuresAssign a system password Powersave modes Economy settingsSet sleep mode Archive print Manage supplies and accessories Print when a cartridge is at estimated end of lifeSupplies messages Print-cartridge storage Manage print cartridgesHP policy on non-HP print cartridges HP fraud hotline and Web site Replacement instructions Print cartridge layoutReplace the print cartridges Enww Enww Enww Enww Clean the paper path Clean the productClean the scanner glass strip and platen Clean the paper path from the product control panel Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Check that the product power is on Problem-solving checklistCheck the control panel for error messages Test print functionality Test the fax sending functionality Test copy functionalityTest the fax receiving functionality Try sending a print job from a computer Factors that affect product performance Restore the factory-set defaults Interpret control-panel messages Control panel message typesControl panel messages Fan Error, Turn off then on Scanner ErrorError Turn off then on Canceled scan. Clear document Cyan Cartridge Low Device error, press OKCyan in wrong position Cyan Very Low Engine error. Press OK to continue Engine Communication ErrorDocument feeder jam Document feeder jam. Clear and reload Redial pending Fit to Page on flatbed only Install color cartridgeInvalid driver Press OK Invalid entry Load Tray 1 Type SIZE, Press OK to use available media Load Tray 1, Plain Size / CleaningMode, OK to start Magenta Cartridge Low No dial tone Scanner error #, Turn off then on Print failure, press OK. If error repeatsScanning error Cannot connect Settings cleared Yellow Very Low Yellow in wrong position Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jams Clear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Change the paper type setting for Windows Use the correct paper type setting in the printer driverChange the paper type setting for Mac Improve print quality Adjust color settings in the printer driver Change the color theme for a print jobChange the color options Enww Use paper that meets HP specifications Print a cleaningCalibrate the product to align the colors Type of print cartridge Steps to resolve the problem Check the print cartridgesPrint the Supplies Status Interpret the Print Quality Inspect the print cartridge for damageSection Print-cartridge Use the printer driver that best meets your printing needs Repeating defectsHP PCL 6 driver HP UPD PS driver Improve print quality for copies Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Enww Network does not appear in the wireless networks list Cannot connect more computers to the wireless product Wireless network is not functioning Product software problems Problem SolutionPrinters folder Solve common Mac problems Printer driver is not listed in the Print & Fax listPrint job was not sent to the product that you wanted Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Part numbers Order parts, accessories, and suppliesPrint cartridges Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License Agreement Enww OpenSSL Customer support Repack the product Enww Product specifications Physical specifications Product Height Depth Width WeightRecommended Operating Storage Regulatory information FCC regulations Power consumptionEnvironmental product stewardship program Protecting the environment Plastics Paper useHP LaserJet print supplies Return and recycling instructions Material restrictions PaperNon-U.S. returns Shipping Residents of Alaska and Hawaii Enww Supplementary Information Declaration of Conformity Boise, Idaho USA SeptemberFor regulatory topics only Regulatory information Declaration of Conformity wireless models Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan GS statement Germany EMC statement Korea Laser statement for Finland Enww EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US Enww Additional statements for wireless products Korean statement Taiwan statement Enww USB Index DSL Isdn Help Msds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907