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HP CE862A, CM1410 manual Service and support

Models: CM1410 CE862A

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B Service and support

●Hewlett-Packard limited warranty statement

●HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement

●Data stored on the print cartridge

●End User License Agreement

●OpenSSL

●Customer support

●Repack the product

ENWW

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HP CE862A, CM1410 manual Service and support

Contents

User Guide Page HP LaserJet Pro CM1410 Color MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 107 101129 121183 207 253 251263 265267 283 Xiv Product basics Product comparison Product is available in the following configurationsEnvironmental features Accessibility features Front view Product viewsBack view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen 10 9 8Control panel help system Enww Control panel menus Setup Menu Menu item Description Reports menuMenu item Sub-menu item Description Quick Forms menuMenu item Sub-menu item Description Fax Setup menuDial Prefix Private Receive System Setup menu PowerSave Time Sleep Delay Off User-Defined Low Black Run Fax Test Service menuFirmware Wi-Fi Protected Setup Network Setup menuCopy Menu Function specific menusFunction specific menus Fax MenuFax Activity Log Print Log Now On the USB flash drive Scan MenuUSB Flash Drive Scan to USB Drive Software for Windows Supported printer drivers for Windows Supported operating systems for WindowsSelect the correct printer driver for Windows HP PCL 6 driver descriptionHP UPD PCL 5 driver description Print Change print job settingsClick Properties or Preferences Printing PreferencesChange the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs Windows Vista and Windows Remove software for WindowsWindows XP Software for other operating systems Supported utilities for WindowsOther Windows components and utilities SoftwareEnww Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems for Mac Supported printer drivers for MacInstall the software Install software for Mac computers on a wired networkConfigure the IP address Connect the product to a wireless network using a USB cable Install software for Mac computers on a wireless networkConnect the product to a wireless network using WPS Print jobs Settings Change printer-driver settings for MacRemove software from Mac operating systems Mac OS X 10.5Supported utilities for Mac Software for Mac computersHP Utility for Mac Create and use printing presets with Mac Cancel a print job with MacPrint with Mac Change the paper size and type with MacUse printing presets Create a printing presetPrint a cover page with Mac Use watermarks with MacSet the color options with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Select the Device Maintenance tab Use the Services menu with MacFax with Mac Scan with Mac Connect the product Printer sharing disclaimer Supported network operating systemsConnect with USB CD installationConfigure the IP address Install the product on a wired networkConnect to a network Supported network protocolsInstall the software Install the product on a wireless networkConnect the product to a wireless network using a USB cable Connect the product to a wireless network using WPSReduce interference on a wireless network Disconnect from the wireless networkWireless security Advanced wireless setupWireless communication modes Connect the product to an ad-hoc wireless network Configure IP network settingsView or change network settings Set or change the product password Setting Description Link speed and duplex settingsEnww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Supported paper sizes Size DimensionsChange the printer driver to match the paper type and size Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientationLoad the input tray Load the input tray Enww Load the document feeder Paper use Configure the product Print Configure the trayConfigure the tray Print tasks Cancel a print job Get help for any printing option with Windows Basic print tasks with WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Select the page size with Windows Improve print quality with WindowsSelect the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Print on preprinted letterhead or forms with Windows Additional print tasks with WindowsPrint colored text as black grayscale with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Create a booklet with Windows Add a watermark to a document with WindowsEnww Enww Jpeg Walk-up USB printingEnww Color Change the color options Adjust colorChange the color theme for a print job Edge Control Manual color optionsHalftone Neutral GraysUse the HP EasyColor option for Windows Match colors Color Copy Multiple copies Use copy functionsOne-touch copy Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy jobCollate a copy job Change copy quality Copy settingsMake color or black and white copies Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Restore copy default settings Define custom copy settingsSet the paper size and type for copying on special paper Print or copy edge-to-edgeCopy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Scan by using other software Scan by using HP Scan software WindowsUse scan functions Scan methodsScan from a WIA-compliant program Cancel a scanScan by using optical character recognition OCR software Scanner resolution and color Scan settingsColor Resolution and color guidelinesSetting Recommended use Scan quality Scan a photo Enww 11 Fax Install and connect the hardware Set up faxConnect fax to a telephone line Connect additional devicesSet up fax Enww Set up fax with an extension phone Set up fax with a telephone answering machineSetup for stand-alone fax Configure fax settingsUse the control panel to set the fax time, date, and header Use of common localized letters in fax headersUse the HP Fax Setup Wizard Use the control panel to create and edit the fax phone book Use the phone bookUse phone-book data from other programs Delete phone book entriesDelete speed-dial entries Use speed dialsCreate and edit speed-dial entries Delete group-dial entries Manage group-dial entriesCreate and edit group-dial entries Send fax settings Set fax settingsSet special dialing symbols and options Set the dial-tone detectionSet autoredial and the time between redials Set the redial-on-communication-error optionSet tone-dialing or pulse-dialing Set the redial-on-busy optionSet the default light/dark contrast setting Set light/dark and resolutionSet resolution settings Set the default resolution settingSet fax forwarding Receive fax settingsSet billing codes Block or unblock fax numbers Set the answer modeSet distinctive ring Type of telephone line Recommended rings-to-answer settingSet the number of rings-to-answer Use autoreduction for incoming faxes Set fax reprint settingsSet the private receive feature Set the fax sounds volumeSet the alarm volume, phone-line volume, and ring volume Set stamp-received faxesSet fax polling Use fax Cancel a faxFax software Delete faxes from memoryDSL Use fax on a DSL, PBX, or Isdn systemFax memory Use fax on a VoIP serviceSend a fax Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a fax from the softwareSchedule a fax to be sent later Send a fax with confirmationSend faxes internationally Use access codes, credit cards, or calling cardsPrint a fax Receive a faxReceive faxes when fax tones are audible on the phone line Fax troubleshooting checklist Solve fax problemsSolve fax problems Fax error messages Redial pending Fax receive errorCanceling the fax receive Fax Send errorCanceling the fax send Fax storage is fullNo fax answer No dial toneNo fax detected Code number Description View and interpret fax error codesTroubleshoot fax codes and trace reports Fax trace report Fax logs and reportsPrint all fax reports Print individual fax reportsSet the fax error report Change error correction and fax speedSet the fax-error-correction mode Change the fax speedCommunication error. message appears Solve problems sending faxesAn error message displays on the control panel Fax is busy. message appears No dial toneFax storage is full. message appears No fax answer. message appearsDocument feeder paper jam Faxes can be received, but not sent Scanner errorUnable to use group dials Unable to use fax functions from the control panelUnable to use speed dials Enww Fax does not respond Solve problems receiving faxesFax has a dedicated phone line An answering machine is connected to the productVoice mail is available on the fax line Answer Mode setting is set to the Manual settingTelephone handset is connected to the product No fax detected. message appears Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Select the Print Log Now option Private Receive feature is on Sender receives a busy signalFax is received but does not print Handset is connected to the productPhone line splitter is being used No dial toneCannot send or receive a fax on a PBX line Faxes are sending slowly Solve general fax problemsFax cuts off or prints on two pages Fax quality is poorRegulatory information and warranties Manage and maintain the product Print information pages View the HP ToolboxFX Use the HP ToolboxFX softwareStatus Event logFax phone book FaxFax Receive Enww Fax send log HelpFax receive log Block FaxesDevice Information System SettingsSystem setup Paper SetupPrint Quality Print DensityNetwork Settings Print SettingsDevice polling PrintingOpen the HP Embedded Web Server FeaturesUse the HP Embedded Web Server Assign a system password Use HP Web Jetadmin softwareProduct security features Powersave modes Economy settingsSet sleep mode Archive printSupplies messages Manage supplies and accessoriesPrint when a cartridge is at estimated end of life Print-cartridge storage Manage print cartridgesHP policy on non-HP print cartridges HP fraud hotline and Web siteReplace the print cartridges Replacement instructionsPrint cartridge layout Enww Enww Enww Enww Clean the paper path Clean the productClean the scanner glass strip and platen Clean the paper path from the product control panelClean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Solve problems Self help Check that the product power is on Problem-solving checklistCheck the control panel for error messages Test print functionalityTest the fax sending functionality Test copy functionalityTest the fax receiving functionality Try sending a print job from a computerFactors that affect product performance Restore the factory-set defaultsControl panel messages Interpret control-panel messagesControl panel message types Fan Error, Turn off then on Scanner ErrorError Turn off then on Canceled scan. Clear documentCyan Cartridge Low Device error, press OKCyan in wrong position Cyan Very LowEngine error. Press OK to continue Engine Communication ErrorDocument feeder jam Document feeder jam. Clear and reloadRedial pending Fit to Page on flatbed only Install color cartridgeInvalid driver Press OK Invalid entryLoad Tray 1 Type SIZE, Press OK to use available media Load Tray 1, Plain Size / CleaningMode, OK to start Magenta Cartridge LowNo dial tone Scanner error #, Turn off then on Print failure, press OK. If error repeatsScanning error Cannot connect Settings clearedYellow Very Low Yellow in wrong positionProduct does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jamsJam locations Clear jamsClear jams from the document feeder Clear jams from the input tray Enww Enww Enww Clear jams from the output bin Change the paper type setting for Windows Use the correct paper type setting in the printer driverChange the paper type setting for Mac Improve print qualityChange the color options Adjust color settings in the printer driverChange the color theme for a print job Enww Calibrate the product to align the colors Use paper that meets HP specificationsPrint a cleaning Print the Supplies Status Type of print cartridge Steps to resolve the problemCheck the print cartridges Section Print-cartridge Interpret the Print QualityInspect the print cartridge for damage HP PCL 6 driver Use the printer driver that best meets your printing needsRepeating defects HP UPD PS driver Improve print quality for copiesProduct does not print Product does not print or it prints slowlyProduct prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problemsSolve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsEnww Network does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless network is not functioning Printers folder Product software problemsProblem Solution Print job was not sent to the product that you wanted Solve common Mac problemsPrinter driver is not listed in the Print & Fax list Hardware troubleshooting Software troubleshootingEnww Supplies and accessories Part numbers Order parts, accessories, and suppliesPrint cartridges Cables and interfacesService and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License AgreementEnww OpenSSL Customer support Repack the product Enww Product specifications Recommended Operating Storage Physical specificationsProduct Height Depth Width Weight Regulatory information FCC regulations Power consumptionEnvironmental product stewardship program Protecting the environmentPlastics Paper useHP LaserJet print supplies Return and recycling instructionsMaterial restrictions PaperNon-U.S. returns Shipping Residents of Alaska and HawaiiEnww Supplementary Information Declaration of ConformityFor regulatory topics only Boise, Idaho USASeptember Regulatory information Declaration of Conformity wireless models Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement JapanGS statement Germany EMC statement Korea Laser statement for FinlandEnww EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products USIndustry Canada CS-03 requirements Telephone Consumer Protection Act USEnww Additional statements for wireless products Korean statement Taiwan statement Enww USB IndexDSL Isdn HelpMsds PBX WIA TCP/IP WPS Page CE861-90907* *CE861-90907