Troubleshooting

Chapter Overview

Chapter Overview

The strategy and tools to use while investigating the software and hardware components are provided in this chapter.

This chapter contains the following sections:

•“Characterizing the Problem” on page 262

•“Diagnostic Tools Summary” on page 264

•“Troubleshooting Kerberos” on page 265

•“General Errors” on page 271

•“Typical User Error Messages” on page 273

•“Administrative Error Messages” on page 274

•“Reporting Problems to Your Hewlett-Packard Support Contact” on page 276

Chapter 9

261